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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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October 19, 2024

Great service. Each technician was very polite. I like the way they text me the performance of my car. More

by jjafbf45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear you had a great experience and appreciated our technicians' politeness. Communication is key, and we're glad you found the performance texts helpful. Your feedback means a lot to us!

October 19, 2024

Service is great but I feel like there are always ALWAYS $500 in extra things to do in addition to my maintenance service. Not sure in trust them 100%. More

by OnlyBuyLexus74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 22, 2024 -

Superstition Springs Lexus responded

We strive to provide excellent service, and we understand how frustrating it can be to encounter unexpected costs. We encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He would be happy to discuss your concerns and clarify any additional services that may be recommended.

October 19, 2024

My service agent was very knowledgeable & professional. My service was done in a very efficient time. More

by ritzyt1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear that you had a great experience with our knowledgeable service agent. Efficiency is key for us, and it's fantastic to know we hit the mark. We appreciate your support and look forward to serving you again!

October 19, 2024

Service Department very friendly and contact person we have Shane Hicks is very knowledgeable answered all my questions, and took of us right away. More

by atrebizosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan scotti, Aaron Fisk
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experience with Shane and our service department. We're committed to providing friendly and knowledgeable support, and it’s great to know we hit the mark for you! Looking forward to serving you again.

October 18, 2024

This is our second purchase at SS Lexus. Both experiences were positive and our salesman easy to work with. This time working with Lorenzo actually made it fun. I don't remember the names of More

by PHILROBB1
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Superstition Springs Lexus responded

Phil, we’re thrilled to hear about your positive experiences at SS Lexus! It's fantastic that Lorenzo made your recent visit enjoyable. We appreciate your loyalty and look forward to serving you again. Your feedback motivates us to keep delivering great service!

October 18, 2024

Helpful and efficient explanation given the things to be done on the vehicle. Satisfied with the job done More

by acrecentes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
Report | Print
Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you found our explanations helpful and are satisfied with the work done on your vehicle. Your feedback means a lot to us!

October 18, 2024

Philip was very professional and courteous, and made sure all my issues were addressed thank you A J More

by AJBGOLFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear about your positive experience with Philip. Our team strives to provide excellent service, and it's great to know we hit the mark. We appreciate your support!

October 18, 2024

Phil’s customer service was great and techs were thorough. Other places cheaper but trust Lexus work. More

by N.Yanes
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Phil and our techs. We always prioritize quality and trust, so it's wonderful to know you appreciate that. Your support means a lot to us!

October 18, 2024

Very good experience. Went without an appointment however they took care of the vehicle as if I had an appointment. I highly recommend this Business More

by BKANABAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
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Oct 21, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your great experience! Our team always strives to provide top-notch service, and it’s fantastic to know we met your expectations even without an appointment. Thank you for your recommendation; we look forward to serving you again!

October 18, 2024

Service advisor explained everything clearly to me and got my wife’s car taken care off fast, More

by JEFF_SCHROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons’s
Report | Print
Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks, Jeff! We're thrilled to hear that our service advisor provided clear explanations and got your wife's car taken care of quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

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