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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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October 03, 2024

Fast. and reliable service. Waiting room is clean and friendly environment for customer to wait. They had the coffee and water for the service waiting inc More

by seanh7394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our fast and reliable service. Creating a clean and welcoming environment for our customers is a priority, and we’re glad you enjoyed the amenities in our waiting area. It’s great to know that our staff greeted you promptly and made your visit comfortable. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 03, 2024

Professional and explained everything thoroughly. Kept me up to date on all issues regarding car More

by LISACLAMPERT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Chris
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your kind feedback! We’re thrilled to hear that you found our team professional and thorough in explaining everything. Keeping our customers informed about their vehicle is a priority for us, and we’re glad we could meet your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support and look forward to serving you again!

October 03, 2024

This specific dealer ship has always been kind and professional. They always make me feel secure with car making decisions. More

by AJONES3433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
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Oct 04, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you feel secure and well taken care of during your car-buying decisions. Our team is dedicated to providing excellent service, and we appreciate your continued trust in us. If you need anything in the future, don't hesitate to reach out!

October 03, 2024

This Lexus dealership is just great! Very knowledgeable service representatives, comfortable waiting lounge, and on my last visit my service associate said it may take two hours, which More

by ddieni007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
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Oct 04, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience. It's fantastic to know that our knowledgeable service representatives and comfortable waiting lounge contributed to your satisfaction. We appreciate your support and look forward to serving you again in the future!

October 03, 2024

Arrived on time and they got us in immediately. Estimated time was best, so no problem. More

by bohankj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember my service guy
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We’re glad to hear that your visit went smoothly and that we were able to get you in right away. Providing accurate estimates and timely service is important to us, and we’re pleased that we met your expectations. If you need anything else or have any questions in the future, feel free to reach out. We look forward to seeing you again!

October 03, 2024

We had a smooth time purchasing our new GX550 with Michael McClure. He was very informative during the whole process. More

by FREEBIRD1004
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re thrilled to hear that you had a smooth purchasing experience with Michael while acquiring your new GX550. His informative approach is essential to ensuring our customers feel confident and informed throughout the process. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

October 03, 2024

Best service team in AZ? Always thorough, friendly and helpful! Never feel pressured and they give their honest opinion to do what’s best for the customer! More

by FRJIMENEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for your amazing feedback! We’re thrilled to hear that you consider us the best service team in AZ! Our goal is to provide thorough, friendly, and helpful service without any pressure, so it’s rewarding to know that we’ve achieved that for you. We truly appreciate your trust in our team and your recognition of our commitment to doing what’s best for our customers. If you ever need assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

October 03, 2024

Had the 35,000 mile checkup completed and was provided a loaner car. Was notified before noon that my car was ready after receiving a video showing some of the maintenance as it was being completed. They di More

by LIKEHANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Oct 08, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us! We’re delighted to hear that your 35,000-mile checkup went smoothly and that you appreciated the loaner car and the video update during your service. Our team takes pride in providing thorough and efficient service, and we’re glad you noticed their efforts. We also love to hear that your car was washed! If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again!

October 02, 2024

They are helpful, professional, personable, and the facility is clean. The parts dept personnel are knowledgable More

by LORILAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Oct 03, 2024 -

Superstition Springs Lexus responded

Lori, thank you for your fantastic review! We're thrilled to hear that you found our team helpful and professional. Keeping our facility clean and ensuring knowledgeable service is our priority. We appreciate your support and look forward to serving you again!

October 02, 2024

The dealership is friendly…efficient and knowledgeable …. .I was very happy with my experience when I purchased my Lexus More

by alewis9968
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had such a positive experience with us! Our team works hard to provide friendly and efficient service, and it’s great to know it made a difference for you. Enjoy your new Lexus!

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