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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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September 20, 2024

Chris was excellent to work with. The job was done on time with great communication. More

by M_moler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Maintenance
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Sep 23, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear about your positive experience with Chris. Timely work and clear communication are what we strive for, and it’s great to know we hit the mark. Looking forward to serving you again!

September 20, 2024

My service writer Allan always provides me with the best service. He's the reason I bring my vehicle to this lexus dealership for service. More

by bruce56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Rogers
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Sep 23, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Bruce! We're thrilled to hear that Allan consistently delivers top-notch service. Our team is dedicated to providing the best experience possible, and it’s great to know we’re hitting the mark. Looking forward to seeing you again!

September 19, 2024

All the people provided an amazing service since my arrival. I live in Ahwatukee Foothills, but this is the second time I drive all the way to Mesa due to the great service they provide. More

by Andrea Melero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zito
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September 19, 2024

fast and friendly service and they always keep in contact with you about your vehicle More

by JNNMANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Sep 23, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you enjoyed our fast and friendly service. Keeping our customers informed is a top priority for us. Your feedback motivates our team to continue delivering great experiences!

September 19, 2024

Shane was extremely helpful throughout the process. He was responsive, transparent, and thorough as he guided us through our options to replace battery/spark plug. We had a very positive experience. More

by PAULJOEY1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane (service dept)
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Sep 19, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear about your positive experience with Shane! Our team strives to be responsive and helpful, and it’s great to know that Shane met your expectations. Thank you for taking the time to share your feedback!

September 19, 2024

The salesperson that helped me was awesome the rest was stressful almost stopped the deal More

by DONALD1694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Donald! We're thrilled to hear our salesperson made a positive impact. We’re always looking to improve the overall experience, so your insights are valuable. We appreciate your support and hope to make your next experience smoother!

September 19, 2024

Excellent cooperation and help from service consultant Shane Hicks in coordinating our appointment with work schedule for vehicle over midday lunch time. More

by COOLUSBENSARIO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks and Brigham
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Shane. Our team always strives to provide excellent service and seamless coordination. Your feedback means a lot to us!

September 19, 2024

Everyone was courteous and efficient. I hope they don’t double charge me like they did last time, but I think it was cleaned up. More

by RICKPARKER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Rick! We're glad to hear you had a positive experience. We understand your concerns about billing and are committed to ensuring everything runs smoothly this time. We appreciate your support and look forward to serving you again!

September 18, 2024

The service was excellent and the service person was helpful. Took care of the issues that was needed. More

by florencejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback, Florence! We're thrilled to hear you had such a great experience and that our team was able to assist you effectively. Your satisfaction is our priority, and we appreciate your support!

September 18, 2024

Kept me informed the entire time, great customer service. Thank you for everything. Updated on recall information More

by karenmusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in service department
Report | Print
Sep 19, 2024 -

Superstition Springs Lexus responded

Thanks for your awesome review,! We're thrilled to hear you felt informed and appreciated our customer service. Keeping you updated is our priority, and we're glad you found the recall information helpful. Your support means a lot to us!

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