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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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September 15, 2024

Superstition Springs Lexus has been my go to dealer since moving to the East Valley. They are always accommodating and friendly with service. They offer a comfortable place to wait while you are getting serv More

by Falcon68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Peterson
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks,! We’re thrilled to hear that Superstition Springs Lexus has been your go-to dealership. Our team is dedicated to providing fast and courteous service, and it’s great to know you’ve experienced that. We appreciate your support and look forward to serving you again!

September 14, 2024

First visit to this dealership looking for windshield wipers recommended by AAA Auto repair. Highly impressed with their professionalism, courtesy and work. They also performed/ recommended some repairs More

by deeketchum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for taking the time to share your experience! We’re thrilled to hear that you were impressed with our professionalism and courtesy during your first visit. It’s great to know that our team’s recommendations and work have left a positive impression. We look forward to assisting you with the upcoming repairs and hope to continue exceeding your expectations. Thank you for choosing us!

September 13, 2024

Lexus staff and our service advisor Phillip Zito are so amazing. They all strive for excellence. We enjoy all their curtious smiles too ! More

by BobbiF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks, Bobbi! We're thrilled to hear you had such a great experience with Phillip and our team. Your kind words about our staff's dedication to excellence and friendliness mean a lot to us. We can't wait to welcome you back soon!

September 13, 2024

Comfortable waiting area, plenty of seating, free food and drink are a definite plus along with the comfortable chairs. First time getting my new Lexus serviced at this dealership, had a great experience More

by AZWILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates-Service Advisor
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for the great review! We’re thrilled to hear that you enjoyed our comfortable waiting area and the amenities we offer. It’s wonderful to know that Chris provided you with excellent service. We look forward to seeing you again for your next service visit!

September 13, 2024

Listens, cares like family, & you don't feel like your purchasing a vehicle, like other dealers More

by CYNDYCCAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Superstition Springs Lexus responded

Cyndy, thank you for your wonderful review! We're thrilled to hear that you felt heard and cared for during your experience with us. We strive to create a family-like atmosphere and make the vehicle purchasing process enjoyable. Your feedback means a lot to our team!

September 13, 2024

Over priced on everything Could be little bit reasonable not because of the name Lexus have to pay to much for little repairs More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Sep 18, 2024 -

Superstition Springs Lexus responded

Hi Juan, we understand your concerns about pricing, and we appreciate you bringing this to our attention. We aim to provide transparency and value for the services we offer, and we’d be happy to provide clarification on pricing or discuss any specific concerns you have. To explore this further, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He’ll be able to address your concerns directly and ensure we find the best possible resolution.

September 13, 2024

Comfortable waiting area, very good selection of free food and drink in the waiting area, very responsive agent. More

by RICHCORDES
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled you enjoyed our comfortable waiting area and complimentary refreshments. Our team prides itself on being responsive, and it's great to hear you had a positive experience. We look forward to welcoming you back soon!

September 12, 2024

Myron was professional and went over all the details on work needed on my car. More

by Gary Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Gary! We're thrilled to hear that Myron provided you with top-notch service and clarity on your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 12, 2024

Very good service. Completed the work ahead of estimate. Comfortable waiting area with complimentary drinks and snacks. More

by VALLIERESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service and that the work was completed ahead of schedule. It's great to know that our waiting area and amenities added to your comfort. If you have any more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again!

September 12, 2024

Shane Hicks consistently delivers exceptional customer service. I can trust him to be honest and caring about my Lexus. I'm never disappointed with the service my car and I receive at Superstition Springs More

by nancy_attwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks, Javier Valenzuela Maldonado
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you, Nancy! We're thrilled to hear about your positive experience with Shane. Providing honest and caring service is what we strive for, and it’s wonderful to know you trust us with your Lexus. We appreciate your kind words and support!

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