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Superstition Springs Lexus - Service Center
Mesa, AZ
1,059 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,059 Reviews of Superstition Springs Lexus - Service Center
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July 31, 2024
Philip is always great when I bring my car. He communicates in a timely manner. If I need a loaner vehicle he gives me one. Am happy with the service He communicates in a timely manner. If I need a loaner vehicle he gives me one. Am happy with the service More
by ALJENI
Verified CustomerEmployees Worked With
Phillip Zito
July 31, 2024
Allen in the Service Department is amazing! Great customer service, communication, understanding and concern about my car and repairs from my first phone call to him to the completion of my rep Great customer service, communication, understanding and concern about my car and repairs from my first phone call to him to the completion of my repair. More
by Melody G.
Employees Worked With
Allen in the Service Department
July 31, 2024
We could not get my wife's Lexus app working correctly. We tried the owner's manual, tried various buttons under settings, but nothing help us get her set up. We set up an appointment with Denise and she We tried the owner's manual, tried various buttons under settings, but nothing help us get her set up. We set up an appointment with Denise and she had us fixed and understanding how the Lexus app worked in just a few minutes. More
by bob.dulong
Employees Worked With
Denise (last name unknown)
July 30, 2024
Excellent service, communication, staff. Never had a bad experience at Superstition, only the best. I would recommend Superstition Lexus for service and sales. Never had a bad experience at Superstition, only the best. I would recommend Superstition Lexus for service and sales. More
by mwlampe
July 30, 2024
Philip Zito is a pro and probably writes more orders than annyone there. He is the Only person I have worked with in the 4+ years since we bought the car and the prepaid maintenance plan. I usually have othe annyone there. He is the Only person I have worked with in the 4+ years since we bought the car and the prepaid maintenance plan. I usually have other things to do and don’t have time, nor patience, to sit in the lobby for a few hours. So, he guides me to the days I can get a loaner. Much appreciated. (Philip, Now that the shoulder has healed, club up, swing slow & ball will go far!) More
by JHBIDDLE1
Employees Worked With
None
July 30, 2024
Philip has been taking care of me for almost 20 years and I am very pleased with his service I enjoy going to Superstition Springs Lexus I am very pleased with his service I enjoy going to Superstition Springs Lexus More
by TCS514
Employees Worked With
July 28, 2024
Professional, responsive, customer friendly, I appreciated the loaner car so I could take care of other business, and when done they washed my car, appreciated the loaner car so I could take care of other business, and when done they washed my car, More
by Kmeyers1028
Employees Worked With
Al in Service
July 28, 2024
We took our Lexus in for an oil change and it was the biggest ordeal in the world. First, it took a whole 12 minutes to be able to make an appointment. They needed a phone number, email address, home add biggest ordeal in the world. First, it took a whole 12 minutes to be able to make an appointment. They needed a phone number, email address, home address, VIN number, blood type and DNA just to see if there had an open slot for an appointment. Once we set the appointment and finally made it in, it took 25 minutes to check in. AGAIN, we had to give them all the same information we had given them earlier. The oil change took over two hours and then proceeded to give us a list of recommended items to repair/replace that totaled over $8,500. Then they had the audacity to ask us why we had never taken our car in to them. Do my last 134 words explain why? More
by MUNOZ.TOTAL
Employees Worked With
Phil Zito
July 28, 2024
Phil Zeto is always great shop took a long time to complete my service this time. It was a four hour wait. I understand there are always issues that arrive. Shop had my car at 8:00 am finally left d complete my service this time. It was a four hour wait. I understand there are always issues that arrive. Shop had my car at 8:00 am finally left dealership around noon. Took two hours before I was informed if additional service. Overall though Good experience except for the wait time. More
by WARLORDP12187
Employees Worked With
Phil Zito
