Superstition Springs Lexus - Service Center

I was scheduled with Sierra a few weeks ago for my oil change and tire alignment and rotation. The service was great and timely!! I am always happy there with the friendly and nice staffs, and the service change and tire alignment and rotation. The service was great and timely!! I am always happy there with the friendly and nice staffs, and the service as well. Isaac was always greeted me with his smile and sweet voice. Thank you young man!! “FIVE” star for you guys. Tammy More

I purchased a pre-owned vehicle last year from this dealership, I also purchased an extended warranty. I took my car to have the transmission replaced since it started having problems shortly after buy dealership, I also purchased an extended warranty. I took my car to have the transmission replaced since it started having problems shortly after buying the car. I took the car to have the repairs completed, it was supposed to go to the dealership of the make of car, however, Lexus techs worked on the car... Upon receiving my car I noticed pieces of my dashboard missing, I was accused by service dept. employee Randy that the shop was not responsible for the missing pieces... It was reported to us the car is in need of brakes, in effort to get the brakes replaced we learned that nearly all lug nuts are damaged, the are rounded out, the only people that have touched those lug nuts was Lexus techs... My front bumper is out of alignment after the repair... The transmission is not repaired correctly, its doing the same thing it was doing when we took it to Lexus and now I have to take it to another dealership for repair... I contacted Randy to address my concerns and the customer service was unprofessional, I was blamed for the missing pieces of my dash, I was told I would receive them in the mail, I am yet to receive them... When I had to call them about the lug nuts I was treated the same way except I was given excuse after excuse as to how my lug nuts got this way, I was blamed for it too... I also called the service manager and left several voicemails about these issues and he is yet to return my call... Randy advised they would not be replacing or reimbursing me for the replacement of lug nuts and cost of the repair for the lug nuts... Additionally, my bumper came back out of alignment and I also addressed Randy about it and I was told they are taking no responsibility for it, again stating Lexus techs did not do it... Now I have to take additional time out of my life and take care of the problems my car came back to me with after I took it to this dealership for transmission repair, which I have to have it repaired again Although, Randy did agree to pay for the deductible of my warranty when I take my car to be serviced by another dealership It's unfortunate this is the case, I have given them over a month to resolve these issues I did not take my car there to come back with more problems than it went there for and now cost I have to incur as well. I cannot recommend this dealership. More

Shane was exceptional as always. Great customer service, explains well what will be done during the service, answers all questions, provides accurate timelines for completion. Always Great customer service, explains well what will be done during the service, answers all questions, provides accurate timelines for completion. Always friendly and a pleasure to work with! More

This was a very smooth and efficient experience. I appreciate the quality of work and professionalism that was offered. Definitely a first class operation. I appreciate the quality of work and professionalism that was offered. Definitely a first class operation. More

Excellent customer service! ! Shane is my service advisor and he is a real professional and courteous. ! Shane is my service advisor and he is a real professional and courteous. More

Phil was very good to work with and always polite and explains what is required very well explains what is required very well More

My service advisor was very good. Phil explained everything to me and arranged for us to be shuttled over to a nearby mall Phil explained everything to me and arranged for us to be shuttled over to a nearby mall More

Phil Zito was his usual well organized helpful person. It is always a pleasure to work with him. It is always a pleasure to work with him. More

The service attendant Phillip did a great job however the wax machine for the cars were not working. This delayed my annual service. The previous time I was at this dealership one of the car wash machines w wax machine for the cars were not working. This delayed my annual service. The previous time I was at this dealership one of the car wash machines wasn’t working so the dealership has problems with car washing and waxing machines More

Accommodated my emergency like was a business as usual. Shaun made me feel like a family member Shaun made me feel like a family member More