Supreme Ford of Slidell

Dealing with this service department was a nightmare! ! I am beyond disappointed with the treatment my family received from this dealership’s service department. I brought my vehicle in after my driver ! I am beyond disappointed with the treatment my family received from this dealership’s service department. I brought my vehicle in after my driver-side window stopped rolling up. The vehicle had been safely parked in my garage from the time the issue occurred until I delivered it to the dealership. Because the window could not close, I specifically expressed concern multiple times about the vehicle remaining outside overnight. I was initially told the vehicle would remain under an overhang because indoor placement could not be guaranteed. For that reason, I returned the next morning instead of leaving it overnight so that it could be safe in my garage. When I returned, I again explained my concern and was assured that if the vehicle stayed overnight, it would be placed indoors. When the vehicle was returned to me the following day, it had extensive rodent contamination and damage that was not present before the dealership took possession of it. The damage included rodent feces on the dashboard and throughout the vehicle, urine contamination, chewing damage to the passenger seat, damage to my daughter’s brand-new Loungefly backpack and wallet, damage to my child’s booster seat, shredded items throughout the floorboard, and rodent contamination beneath my infant son’s car seat. My family vehicle was returned to me in an unsanitary and unsafe condition. What was even more disturbing was the response from management. During a recorded phone conversation, I was told the dealership accepted no responsibility because the rodent “could have entered at any time,” despite the fact that the vehicle was in the dealership’s possession overnight with a window that would not close. I was offered only “at cost” assistance, which management described as “generous,” and was told it was merely an attempt to avoid losing me as a customer. The interaction became even more concerning when management referenced a completely separate prior complaint involving a tire warranty issue from 16 months ago and immediately recognized it without explanation. Combined with the dismissive and hostile behavior I experienced from staff during drop-off, this left me with serious concerns regarding the professionalism and attitude of this service department toward customers who have previously submitted negative internal surveys (not any public posting). The facts also do not support the dealership’s position. My husband retrieved boxes of files from the vehicle while it was at the dealership, and those boxes showed absolutely no signs of rodent activity. The rodent feces later discovered in the vehicle were found in areas underneath where those boxes had been sitting, clearly indicating the contamination occurred after the files were removed and while the dealership had exclusive possession of the vehicle. I have owned Ford vehicles for 12 years and have never experienced anything remotely like this at any dealership other than Supreme Ford. There is usually a level of professionalism, accountability, and customer care associated with the Ford brand, the Ford Difference, that was completely absent here. Most upsetting of all is that I now feel uncomfortable placing my small children back into a vehicle contaminated with rodent urine and feces after it was returned from a professional service department. The complete lack of empathy, accountability, and urgency shown by management was appalling. This felt like reckless disregard due to grudges and retaliation. These people do not belong in the service industry and certainly don’t deserve to represent the Ford brand. More

Coming through town late on a Tues evening on our way to spend a few days at the beach in AL. Engine overheated on the f150, red lights flashing, all systems shut down, limped off the interstate in lacombe spend a few days at the beach in AL. Engine overheated on the f150, red lights flashing, all systems shut down, limped off the interstate in lacombe. Got a tow to the nearest ford dealership (lucky it was supreme), called service next day, Paul answered, listened, said let me have a look and I’ll get back with you…meanwhile, rented a vehicle and continued on with our travels. Called me back, diagnosed the issue (water pump blew up, threw a belt…), FIXED THE PROBLEM, and had the f150 ready to go by Saturday. Never met met the man, friendly over the phone, helpful, got the job done and we picked up the truck on Sunday, ran like a top, made it home, vacation saved. Can’t thank you and your team enough Paul! Outstanding service by a true professional! Keep this guy! dg More

We purchased a brand new vehicle (off the showroom floor) from Sharon a few years ago. Working with Sharon was like a breath of fresh air. Prior to meeting Sharon, we had a very traumatic car buying experien from Sharon a few years ago. Working with Sharon was like a breath of fresh air. Prior to meeting Sharon, we had a very traumatic car buying experience with an out of state dealership in which Ford Motor Company Headquarters had to get involved. After meeting and speaking with Sharon, that was by far the greatest car buying experience we ever had. She was very thorough, professional, kind, considerate and compassionate. There was no pressure or misleading information, just a clean, honest vehicle buying experience. We are very grateful for her assistance. Thank you Sharon. Timothy and Pamela Williams More

One word LIARS! She LIED to get us to the dealership. LIED and said financing was approved and she was going to hide the truck my son chose to make sure it wasn’t so She LIED to get us to the dealership. LIED and said financing was approved and she was going to hide the truck my son chose to make sure it wasn’t sold before we could get there. Was told financing was all set and approved. Drove TWO hours to get to the dealership then told he needed a cheaper vehicle. She didn’t even show her face, she sent someone else. I have all of her messages to prove it! DISHONEST TO THE CORE! More

Nearly impossible to get anyone to the parts counter. When asked if any other dealers were in the area the service counter directed me to Bay St. Louis or Hammond. Shortly later when I went to leave to g When asked if any other dealers were in the area the service counter directed me to Bay St. Louis or Hammond. Shortly later when I went to leave to go to Banner Ford, I told the employee at the service counter and he was snarky and nodded his head. I told him it was xxxxxxxx he didn't even care. Another employee recommended I don't come back any more. I won't! I Haven't been back in a while because the parts counter is always uninvolved. Banner Ford treats all customers with respect and urgency! Headed to Banner now and for every future need! Sad Supreme is 5 minutes away. The 40 minute trip to Banner is worth it! More

Dealership was great to deal with Santa Cruz. The finance manager took his time to make sure to make sure we understood all the paperwork and also inform me I had a warranty rebate from my previo The finance manager took his time to make sure to make sure we understood all the paperwork and also inform me I had a warranty rebate from my previous truck. We were very satisfied with supreme ford highly recommend. More

I have purchased several vehicles from Sharon, she really knows her products and listens to the needs of her clients. I have referred many friends to her over the years. knows her products and listens to the needs of her clients. I have referred many friends to her over the years. More

Sharon is the best! ! She always finds the answers to all of my questions! I have bought several f250s from her! ! She always finds the answers to all of my questions! I have bought several f250s from her! More

If I could give them zero I would. I have called service asked for Larry twice now, in the span of a month. No call back nothing. Also, called and asked for Kenny. Supposedly he is the I have called service asked for Larry twice now, in the span of a month. No call back nothing. Also, called and asked for Kenny. Supposedly he is the service manager. What the deal is, my wife owns a 2018 Ford explorer, we had a misfire and we brought it in. No big deal, a change the spark plugs etc ring us up for 1k and we are out the door in a week. Well my wife went on travel, came back and stated the AC is not working. Well the only people under the hood was these guys. So, I start my calls. We are at over one month, and oh by the way the original problem is back. The car misfired and decelerated on the highway. Would love for a call back but I am not holding my breath. Next stop is Ford dealership in Mandeville for service. Do we not do callbacks anymore??? More