Supreme Ford of Slidell - Service Center

I had the pleasure of being serviced by Ali and Keith(shuttle) on yesterday. Ali was very professional and helpful. She made sure I understood in detail every inquiry I had. Her customer servic and Keith(shuttle) on yesterday. Ali was very professional and helpful. She made sure I understood in detail every inquiry I had. Her customer service skills were above measure. Keith was my shuttle driver. He was also very professional and pleasant. More

Awesome Service My recent experience with Supreme was Awesome! Before leaving on a trip they repaired the AC/Heat on my Expedition and also was able to put new tires My recent experience with Supreme was Awesome! Before leaving on a trip they repaired the AC/Heat on my Expedition and also was able to put new tires on the vehicle to keep my family safe on our trip. Many thanks and will continue to return to Supreme Ford of Slidell. More

Excellent service . Thank you Ali & team for a great experience. Very happy with customer service. Everyone very professional and on time. Definitely will recommend . Thank you Ali & team for a great experience. Very happy with customer service. Everyone very professional and on time. Definitely will recommended this dealership. More

Dishonest service department Brought my 09 F150 for engine light and tire pressure monitor fault light on always. Paid 179.00 for diagnostics, no repairs done at all, diagnostics Brought my 09 F150 for engine light and tire pressure monitor fault light on always. Paid 179.00 for diagnostics, no repairs done at all, diagnostics only. Engine light was 02 monitors, estimate was too expensive for me to have done. I was told the "Ford trained tech" determined two of the four tire pressure monitors were not working and would cost more than 400.00 to repair. I decided to live with the warning light. Several months have passed and I found a man who was willing to break down my tires and replace my sensors at a reasonable cost. Well to my surprise none of the tires had pressure sensors in them. I don't know how the tech determined two were working and two were not working. More than likely he never checked them at all. More

William is a terrible service rep. My truck needed service and William was the service rep/compulsive liar that I had the unfortunate experience dealing with. Overall, after strong pe My truck needed service and William was the service rep/compulsive liar that I had the unfortunate experience dealing with. Overall, after strong persistence and much aggravation the job finally got done. It only took an extra two trips to the dealership, an extra two or three weeks in the shop, and me having to do half of William's job in contacting ford's parts dealer and relaying information back to ford to get my rental refund back that I never should have been out of pocket for in the first place. Thanks for nothing, Supreme Ford. My new F150 that I will be purchasing will come from another dealership solely based on my experience with William in the service department. I feel sorry for your future service customers/victims. More

The service department SUCKS!!!!! I made an appointment to bring my vehicle in at 7:30. When I called them at 2:30 because I had not heard from them, I was informed that they had to order parts and since to bring my vehicle in at 7:30. When I called them at 2:30 because I had not heard from them, I was informed that they had to order parts and since I had the ESP, I was eligible for a rental. Well, the joke was on me, because of course, they didn't have a rental. Of course he tells me how he can have his tech put my truck back together so I can come get it and bring it back tomorrow. I guess they think no one else has a job. We did not buy from this Ford dealer when we purchased the truck due to the poor attitudes of the sales staff. They have since been bought out so I honestly hoped we had a good Ford dealer in Slidell. I was wrong again. Poor customer service all the way around. I will never use this dealership for sales or service again. Might have to stop buying Ford altogether. More

We have taken our 2011 F150 to this service department more than twice and they are always unable to find the problem. The rear end is still messed up and I still have a knocking in my dash. I will be loo more than twice and they are always unable to find the problem. The rear end is still messed up and I still have a knocking in my dash. I will be looking for another ford service department. No one from service calls to let you know whats going on and they can't seem to fix any problems. I'm pretty sure they will be able to find it once the warranty expires. More

06 truck been in the shop three times for same complaint now in for fourth visit,same problem has been in shop since early july still not fixed no rental offered or given cant even get phone calls from serv now in for fourth visit,same problem has been in shop since early july still not fixed no rental offered or given cant even get phone calls from service dept. call and told a few more days when truck was dropped off intial time frame was 7 to 10 working days we are currently over 40 and still not repaired.THIS TRUCK IS UNDER WARRANTY AND NO ATTEMPT IS BEING MADE TO REPAIR IT !!!! NOT GONNA BUY IT IF I CANT HAVE IT FIXED WHEN IT BREAKS !!!!!! More