Supreme Toyota of Hammond

Best in the business Can't find better service from anyone. They bend their backs to make it happen every single time. I love it there. Thank you guys. Can't find better service from anyone. They bend their backs to make it happen every single time. I love it there. Thank you guys. More

Beware Visited Supreme Toyota this week from Baton Rouge. Before arriving I asked (via email) for a general estimate of all fees they charge in addition to t Visited Supreme Toyota this week from Baton Rouge. Before arriving I asked (via email) for a general estimate of all fees they charge in addition to the price of the vehicle itself, not including taxes (e.g. license, title, registration, etc.). I was told, in writing, that the fees would total approximately $440. After arriving and looking over the truck (2016 Tacoma), we made an offer and were invited to take a seat in the main lobby area while our sales rep and manager "ran the numbers." Upon their return, they showed us a purchase agreement (which we had to initial) that showed only two items: 1) Full sticker price of the vehicle; 2) A $495 charge for a product called Autoguard, which they said was mandatory, non-negotiable, and in addition to any fees charged "in the finance office" (i.e. title, license, registration). My wife and I expressed immediate concern that the sticker price of the vehicle had not been discounted at all; and that the $495 Autoguard charge had not ever been discussed with us prior to our visit. We explained that we were told, via email, the only extra fees on top of the sticker price would be $440; and as a result, we were very upset to see an additional $495 charge appear on the agreement. The sales manager then offered to reduce the full sticker price of the vehicle by $500 (to "offset" the Autoguard charge), but would not agree to tell us the other, typical fee amounts (i.e. title, license, registration, etc.) unless and until we signed the agreement in front of us. At that point, we were ready to walk out. The sales manager tried to explain that he wasn't trying to rip us off; that the Autoguard product "pays for itself over time"; that he "has mouths to feed"; etc. However, it was hard to believe him: The $495 was never disclosed until it magically appeared on our purchase agreement; and he still hadn't given us an estimate of what the other fees (i.e. title, license, registration) would be. "The back office handles that," he said. "Our finance guy will take care of you." Right. We walked out. Do yourself a favor and never walk in. More

Buyer Beware Buyer beware. This is probably not the dealership you want to spend your time or money at. I don't usually write reviews but I consider this a necessa Buyer beware. This is probably not the dealership you want to spend your time or money at. I don't usually write reviews but I consider this a necessary PSA because the employees of this dealership are incredibly dishonest and manipulative. In fact, when I filled out the survey Toyota sent me, it asked what Supreme could do to keep my business. My response is as follows: There is nothing Supreme Toyota of Hammond can do to keep my business. I will NEVER return. This was my first new car purchase and while I expected it to be daunting, I never imagined it would be so awful. I signed on a car Saturday evening (2016 Camry LE) and it was suppose to be delivered on the following Monday. Sunday evening I decided I had jumped the gun and made a purchase I was not pleased with. First thing Monday morning I went to the dealership to reverse the sale. I was told that "because it is an electronic process, the sale cannot be reversed. The only change that can be made is a change in VIN #". I understand that they wanted to preserve the sale but I was literally in tears over the situation and just wanted to return home without a new car, have time to calm down to return at a later date. Sure, they care about customer service so long as they benefit greatly from it. My issue was that Toyota did not produce the car options I wanted, or so I was originally told. I like the body style of the SE and XSE but I wanted grey cloth interior and I was told my only options were black with red stitching or black with grey stitching for the SE and the XSE only came in leather. Both of those were deal breakers. So it bumped me down to an LE which I didn't care for the body style of. It was nothing personal, I just realized how much money I was spending on a car that I was just settling with. They wanted to know what they could do to make me happy with the purchase since they "couldn't" undo it. I ended up with a 2016 Camry SE, white exterior, ash (which originally they told me that ash was black and not grey) interior, and the convenience package. I can not make a single complaint about this car, I believe in Toyota and the reputation it stands on, my complaint is directed toward the process that brought me to it. On the Saturday that I spent negotiating, my trade in value on my car was bumped from $500 to $1000 and I was ok with that. After I signed on the SE that Monday and got home I realized my trade in value went back down to $500, I also had to sign a waiver waiving my right to a 72 hour return window which shouldn't have even existed IF I in fact could not reverse a sale on a car that I had never even driven or seen 48 hours after signing. I think the most astounding thing that I witnessed was the smile on each persons face as I sat in tears. They saved $500 on my trade in, got several thousand dollars more out of a sale, got me to waive my 72 hour return window, AND got me to waive my right to a jury should I ever have an issue. It was truly an impressive staff and I've been letting all my friends know exactly what kind of people they are. Of course, I was naive to think integrity was something a car salesman valued but we live and learn. Anyway after this response, I got a phone call from Kyle the sales manager. He was the one that I dealt with when trying to reverse the sale (not exactly my favorite person) and he proceeded to twist my words from our previous discussion and told me that if they owed me $500 they would make it right because they don't do business that way. Obviously they do because my date of sale was May 14, that conversation happened sometime in June and it is currently July 21. Since that conversation which left me far more angry than I was previously, I've emailed the dealership manager Bo Gray with no response. I told myself that I would give them until I picked up my license plate to own up to their actions before posting a review anywhere hoping that I could at least share some ounce of integrity but I picked it up yesterday and I feel like I've been more than patient. I wish I had checked yelp before hand and seen the 1 star, and now that I've told people I went to Supreme of Hammond they look at me like I'm crazy because they too have had horrible experiences in the past. No one gave me a heads up before hand, but I certainly don't want anyone else to go through this nightmare. More

Friendly service, Micah was very helpful. He listened to what we wanted and showed us a few cars that we might like and we ended up buying two of them. They gave us a g Micah was very helpful. He listened to what we wanted and showed us a few cars that we might like and we ended up buying two of them. They gave us a great deal on the new cars and went above our expected offer on a trade in. More

My experience at supreme toyota I went into supreme wanting to purchase a 2015 Toyota 4runner and I had a great experience, the salesman josh was very attentive to my needs and very I went into supreme wanting to purchase a 2015 Toyota 4runner and I had a great experience, the salesman josh was very attentive to my needs and very knowledgeable about the vehicle. With every obstacle we faced, he was very patient and was able to get me into the car of my dreams! I will definitely be recommending supreme to everyone i know! I couldn't of worked with a more professional salesman as well as dealership! More

Wonderful experience I went in with the hopes of just price shopping to go to other dealers to compare but the staff was amazing Brody was my salesperson and he is just so I went in with the hopes of just price shopping to go to other dealers to compare but the staff was amazing Brody was my salesperson and he is just so sweet and kind and very gentle when explaining the features and numbers. The managers Kyle, Tony, Brian where very willing to make sure that I had everything I needed. The general manager Bo even took time to make sure I was being treated ok. I would defiantly recommend this dealership to everyone for fast friendly amazing service More

Wonderful experience! After having bad experiences with two dealerships in my area, I spoke with Nick and discussed my needs. Although he couldn't make any promises, he as After having bad experiences with two dealerships in my area, I spoke with Nick and discussed my needs. Although he couldn't make any promises, he assured me that he would do the very best he could to help me get into a Toyota Camry. Everyone was so courteous and Nick was very attentive to my needs and let me know everything that was going on. He worked the best deal for me and I am very happy with my car. I appreciate everything he did to help me and I'll be sure to send everyone I can to Supreme Toyota of Hammond! I am a very satisfied customer. More

Unprofessional Dealership In the initial phone call with our salesman (Nicholas Blazier), he sounded friendly, knowledgeable and fair. While test driving the car, we asked him In the initial phone call with our salesman (Nicholas Blazier), he sounded friendly, knowledgeable and fair. While test driving the car, we asked him several questions and he answered each of them to our satisfaction. We did not learn until later that he didn't give us the correct information about the details of the car. When we sat down to hammer out the details of the cost of the car including the fees, he informed us that "We do things differently here. That will all be done in the Finance Manager's office". When we were ushered into the finance manager's (Darryl Higgins) office, he did not look up, introduce himself to us, stand up or acknowledge us in any way. Had it not been for the fact that my husband and I were exhausted and in shock from the lack of professionalism, we would have gotten up and left. When he printed out some forms with numbers on them and handed them across his desk for us to sign, I asked about discussing the sale and the fees, and he informed us that "All of that is done outside of this office with your salesman, before you ever meet with me.". We questioned some of the fees and he was not willing to negotiate any of them. We eventually agreed to them simply because we wanted to complete the transaction and be done with the whole process. In hindsight, we should never had done business with them and certainly never purchased a car from them. Unfortunately, were in a difficult situation where we needed to purchase a vehicle for a family member immediately. It then took 4 phone calls to 3 different employees at the dealership to get them to mail the license plate to us. We lived about 2 hours from them and were told at time of purchase that they would "be glad to mail" the license plate to us. Eventually we received the plate. I have never reviewed a car dealership before but felt that I needed to in this case, if for no other reason than to give others a "heads up" before they did business with this dealership. More

Mike Smith is truly an asset to your location. As I was looking at many dealerships for the perfect car for the perfect deal and whatI found that only one person stood out. I received great service As I was looking at many dealerships for the perfect car for the perfect deal and whatI found that only one person stood out. I received great service from every person at the other dealerships but within my 2 weeks of looking, Mike is the ONLY person that kept following up with me in attempt to fit our needs. That tells me that Supreme is definitely dialed into customer service. The reason for the follow up calls is the "Perfect" car for the "Perfect" price was not available at the time. Mike really went above and beyond to locate the our 2012 Toyota Camry that my wife absolutely loves. I Have since then reccommeded two other people to see mike and based on his service, I will continue to do so. We has a very pleasant buying experience with Supreme and especially with Mike. More

Awesome experience I went to Supreme Toyota to purchase my new Corolla, I was helped by salesman Brian Glotfelty, he was very helpful and took care of me from start to f I went to Supreme Toyota to purchase my new Corolla, I was helped by salesman Brian Glotfelty, he was very helpful and took care of me from start to finish. He also in fact helped me with getting my routine service done since the purchase. The service department at supreme is excellent as well. I would highly recommend Brian and supreme Toyota to anyone who wants to purchase a car!!!!! More