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Surf City Nissan
Huntington Beach, CA
205 Reviews
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Showing 205 reviews
February 24, 2020
STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIPVERY CARELESS STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIP VERY CARELESS MANAGEMENT. I went to that dealer on 12/15/2019 and purchased a Nissan Leaf SL PLUS and si STAY AWAY. SCAM ARTISTS. RIP-OFF DEALERSHIP VERY CARELESS MANAGEMENT. I went to that dealer on 12/15/2019 and purchased a Nissan Leaf SL PLUS and signed the contract. We were waiting for some money coming from Replace your Ride Program to be able to pick up the car.I called them couple of times to make sure that everything is on the right track, and every time they confirmed that the car is on hold for me, and THEY CAN NOT SOLD IT WITHOUT LETTING ME KNOW. The last time I spoke to them was on Wednesday 01/29/2020 and spoke to couple of people there and they confirmed that the car is on hold for me. On Monday, 02/03/2020 when the money came, they told Replace your Ride representative that they sold the car a week before. I was not informed about that though I have a signed contract with them. I called the place many times to see what happened, but they lie every time I call. I leave a message to the finance department and to the general manager, but they live in another world and they never return the calls. The whole experience is so bad, and I really warn everyone before going to that place. I can not believe Nissan is risking their name with such place. Now I am without the car because I simply trusted this filthy dealership. More
by hoba227
Employees Worked With
Dennis / Claudia / Mark
January 18, 2020
Brought my car in for an oil change and now it is not drivab Worst experience of my life! I took my car in two weeks ago for a routine oil change and tire rotation because I had an out of town trip scheduled for Worst experience of my life! I took my car in two weeks ago for a routine oil change and tire rotation because I had an out of town trip scheduled for the same day to drive to San Francisco. After getting my oil changed, I got on the highway and within minutes my steering wheel started shaking aggressively after exceeding 60 miles per hour. I immediately returned to the dealership and they looked at it and said I needed to replace my wheel bearing. This is not an issue I ever had before getting my oil change and tires rotated and was never mentioned after my oil change (the documentation stated no issues with my car). Due to my car being damaged by Surf City Nissan, I had to rent a car to go on my out of town trip. When I returned to town on Monday of this week, I went back to Surf City Nissan so they can look at my car and hopefully fix what was damaged. After looking at my car, they stated I needed a wheel bearing for sure (even though I didn't need one before coming to this shop) and that it would cost over $400 to fix. I work on cars for fun and know there are warning signs before your wheel bearing goes bad which I had none. I asked to speak to the Service manager. She was a very rude and condescending woman and attempted to talk over me instead of letting me speak. I am a business professional who works hard and was talked to like a piece of crap. I was told by the service manager (with a smirk on her aging face), that I only had two options: I could either leave my car here today and pay over $400 to get fixed or I could come back another time and pay over $400 to get an issue fixed I never had before coming to Surf City Nissan! I am writing this review so no one else must endure the nightmare I went through with this scam Dealership. It’s been almost two weeks and my car is currently not drivable and I have to uber everywhere I go. The only good part of this dealership is Daisy in the service department who does an amazing job. Do not be followed by the countless face reviews Surf City Nissan has. I currently have a compliant open against Surf City Nissan with the Bureau of Automotive Repair. If they don’t do the honest thing and fix my car to the condition it was before getting serviced, my lawyer and I are prepared to seek legal action. Do not bring your car to this scam shop or you will regret it! More
by mgibson44
Employees Worked With
Female Service Manager
January 15, 2020
Service Department I will never go back to this "new ownership" dealer. I bought my car (Nissan Rogue 2017) in late 2016. I paid cash for a brand new car. I was given I will never go back to this "new ownership" dealer. I bought my car (Nissan Rogue 2017) in late 2016. I paid cash for a brand new car. I was given 3 free oil changes when I bought it. I recently took my car in for the 3rd oil change and the new dealer would not honor it because "we are a new dealer". However,they said, we can give you an oil change for $69.95. I put very few miles on my car and the sticker said to bring it back at 12,000+ miles. The car had not reached 12,000 miles yet! They did not budge so they just lost a customer and my rating is poor---never to return the this new dealership again! More
by hbdonna
Employees Worked With
Jasmine who schedules appointments and unknow in the service department.
August 11, 2019
Great customer service! Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family Friendly staff and great customer service.it only took 3 hours for s trade in and purchase. i would recommend this dealership to my friends and family. More
by Raptor
Employees Worked With
Justin
April 30, 2019
Leaf purchase Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was includ Friendly, time consuming 3 hours on an appointment. Not aware auto security system was an additional add -on to car, made to sound like it was included. More
by Mmoore
Employees Worked With
Omar
April 12, 2019
Mr. Campbell rocks Great service got me in and out got me on the road got me my payment I want it great service. I will go back and buy another car again Great service got me in and out got me on the road got me my payment I want it great service. I will go back and buy another car again More
by Armada Guy 444
Employees Worked With
James
March 11, 2019
Excellent experience Great people that are willing to help and make you drive off with the car YOU want. They are friendly and courteous, i had a pleasant experience and w Great people that are willing to help and make you drive off with the car YOU want. They are friendly and courteous, i had a pleasant experience and would definitely recommend it. More
by Artie08
Employees Worked With
Mike and Sherlyn
January 06, 2019
Great sales dept but finance dept sucks Drove almost an hour to get to dealership. Although I didn’t get the car I drove down for, I got something better thanks to Donte, Jon (I think that w Drove almost an hour to get to dealership. Although I didn’t get the car I drove down for, I got something better thanks to Donte, Jon (I think that was his name - former Marine) and Landrew. Deal was done within 30 minutes of arrival but got tied up in finance dept. (we were at dealership for 4 hours). We got there before a couple of guys, made our deal before they got there but for some reason they got into finance before we did. I was waiting for finance while they were still negotiating so I know for sure we should’ve been first. Come to find out they purchased a full price car when I purchased a used car and finance decided they were the better customer!? We waited 3 hours before we got into finance and that’s only because I complained and Donte/Landrew stepped up to help out. Both stayed two hours after the time they were supposed to get off to help us out. Only reason why I would recommend the dealership as a whole is because I appreciated the help and efforts of Donte, Jon and Landrew. If not for them, I would recommend others go elsewhere. Would’ve been 5 stars if not for finance dept. More
by Two time Nissan leaf buyer
Employees Worked With
Donte, Jon, Landrew
December 21, 2018
It was exhausting but we got the price close to our budget Ricardo and Chris were very helpful. We were expecting to pay less as per their first offer, but it ended up being a little more, that was a little di Ricardo and Chris were very helpful. We were expecting to pay less as per their first offer, but it ended up being a little more, that was a little disappointing but we ended up going back to the store and closing the deal. More
by Leticia
Employees Worked With
Ricardo and Chris
July 14, 2018
Great Dealership Drove up from San Diego to look at a used car. Donte had the car ready for us to see and test drive. Donte was very helpful and made the process of pu Drove up from San Diego to look at a used car. Donte had the car ready for us to see and test drive. Donte was very helpful and made the process of purchasing the car go smoothly. Would have rated the experience a 5 star, but I spent close to 6 hours at the dealership. We decided to purchase the car within 45 minutes. So, I’m not sure why there was such a delay. More
by Xterra12345
Employees Worked With
Donte and Steve
