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Surprise Ford - Service Center
Surprise, AZ
255 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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255 Reviews of Surprise Ford - Service Center
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Verified Customer
July 27, 2024
I always choose a new service representative when I take my 2022 Maverick in for service. So far everyone of them have been polite and professional. I just completed my 15,000 mile service as well as severa my 2022 Maverick in for service. So far everyone of them have been polite and professional. I just completed my 15,000 mile service as well as several software recalls using another new service representative. He name is Jesus Ramos, he greeted me politely, double checked what I was there for, and didn’t try and pressure me into anything else product or otherwise. I appreciated that. Lasted he said he would try and have everything done by the end of the day. At 430 PM he called and said all the work is done come pick up your Truck. Simple and efficient, that’s the way it should be. I won’t hesitate to use Suprise Ford for my service needs in the future More
by Ramey628
Employees Worked With
Service Department on this visit. Jesus Ramos
July 27, 2024
Took my car in for a diagnostics on the transmission for a problem that was originally caused when they designed the car. They quoted me a price of $9,000 to replace the entire transmission and in return I a problem that was originally caused when they designed the car. They quoted me a price of $9,000 to replace the entire transmission and in return I fixed the car myself for $35. Ford mechanics are the worst anymore. There was a time I used to swear by for it as being a good product. Anymore everybody I know has had nothing but problems with Ford and the cars are junk I would not recommend their service department for any reason. More
by MDEMPSEY71712
Employees Worked With
The mechanics in the service department
July 27, 2024
Your service survivor was the worst in the world I think you should look into his practice you should look into his practice More
by casadiiemma
Employees Worked With
July 26, 2024
The dealership completed the work as I would have expected, in a somewhat timely manner. expected, in a somewhat timely manner. More
by TRAVIS.RUTT
Employees Worked With
July 26, 2024
The service department repait my vehicle in a timelt matter. Surprise Ford is a very profesional dealership. I let handle all my vehicle issues. matter. Surprise Ford is a very profesional dealership. I let handle all my vehicle issues. More
by LFOLLIOTT2010
Employees Worked With
Dave
July 26, 2024
Surprise dealership service department does a fantastic job. They always get our vehicles in and out in a timely matter. Their service department crew is absolutely fantastic. !! Vehicles are always fixed job. They always get our vehicles in and out in a timely matter. Their service department crew is absolutely fantastic. !! Vehicles are always fixed right everything is explained our service writer Julian does a fantastic job More
by Lynn
Employees Worked With
Julian service writer
July 25, 2024
The Hyundai dealer I bought my Ford with was less than helpful. I’m very grateful for Surprise Ford and how they helped take care of everything I needed!! I’m 40 minutes away and tempted to continue makin helpful. I’m very grateful for Surprise Ford and how they helped take care of everything I needed!! I’m 40 minutes away and tempted to continue making the drive to Surprise Ford when needed. Thank you!! More
by Kirsten
Employees Worked With
Julian and Zach
