Susquehanna Chrysler Dodge Jeep Ram

What an amazing experience at this dealership. Rheeana Miles was amazing. She was a real pleasure to work with. Positive upbeat personality that made for a great experience. She kept us informed e Rheeana Miles was amazing. She was a real pleasure to work with. Positive upbeat personality that made for a great experience. She kept us informed every step of the process. Bonnie in finance was also amazing to work with. Both individuals were very knowledgeable in their fields. Thru the whole buying process the entire team at this dealership was excellent. I will definitely be back to this dealership when I purchase my next vehicle. More

If you are looking for a great deal, see Rheeana Miles. She is the most pleasant person you will ever meet. We picked up our new Durango on my wife's birthday. She surprised my wife with a piece of cheesec She is the most pleasant person you will ever meet. We picked up our new Durango on my wife's birthday. She surprised my wife with a piece of cheesecake. We went to the dealership to look at the Durango. Told them what carvana was going to give us and they matched it. We were in and out in less than 2 hrs. When we got home, we noticed a door ding. We called them up and set up an appointment to get it fixed. Everyone there is so easy to work with, and the dealership is top notch. My wife and I have bought many of vehicles and were never treated as well as Rheeana treated us. We came from Maryland and they take care of all the motor vehicle paperwork for you. If I could give her 10 stars I would Rheeana is awesome. More

We just bought a pre-owned 2024 Chrysler Pacifica and had a fantastic experience! I worked with Brandon Thomas and he did everything he possibly could to earn our business. He was professional, courteous a a fantastic experience! I worked with Brandon Thomas and he did everything he possibly could to earn our business. He was professional, courteous and always available to answer my questions or concerns. We went back and forth regarding whether we wanted to purchase a new or a certified pre-owned and opted for the latter. Throughout all of our back and forth Brandon was patient and understanding. He made us feel as though he wanted us to make the best decision for our needs without being pushy as many salespeople can be. I highly recommend this dealership and if you go be sure to ask for Brandon!! More

I had a great experience with Sean and the entire dealership. Went for a test drive, answered all my questions and made everything easy. Sean was reachable throughout the process. Car was clean and r dealership. Went for a test drive, answered all my questions and made everything easy. Sean was reachable throughout the process. Car was clean and ready to go when I came to sign my paperwork. Top notch all around. More

This is hands down the worst dealership and service experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis experience I’ve ever had. My 2023 Jeep Wrangler—less than 50k miles and a $65,000 vehicle—sat at Susquehanna Dodge for 63 days. No clear diagnosis, just part after part being replaced because they had no idea what was wrong. I was lied to about a loaner being “sold,” forced to pay out of pocket for a rental, and then not fully reimbursed by Jeep Care. FCA’s response? That my mileage “speaks for itself” and shows no impairment—even though my Jeep was unusable for over two months. I was charged $1,300 for brakes and rotors that were almost certainly unnecessary. We asked for the old parts to be saved—shockingly, they were “gone” when we arrived. When I finally picked up the vehicle (after calling to see if it was even done), my son’s car seat and floor mats were tossed in the cargo area, and the Jeep was still covered in snow—despite having a partial soft top. Zero care. Zero accountability The staff may be nice, but the service department and Jeep brand as a whole are a mess. If this review saves even one person from buying a Jeep or servicing it here, it’s worth it. More

This place doesn’t value their customers at all … bought a vehicle last week there and they have ghosted me ever since… will not even return a phone call or when you stop in they say they are in a meeting … a vehicle last week there and they have ghosted me ever since… will not even return a phone call or when you stop in they say they are in a meeting … no value for their customer will eventually result in a closed business…. Their sales manager is rude and disrespectful (Jackie) More

WARNING! ! DO NOT go to Susquehanna Chrysler Dodge Jeep Ram ! They use deceptive practices in their parts and service department. I was pre-charged for a part ! DO NOT go to Susquehanna Chrysler Dodge Jeep Ram ! They use deceptive practices in their parts and service department. I was pre-charged for a part that I didn’t even need for my truck after paying $195 just for them to diagnose the problem incorrectly! (I ended up fixing the correct issue myself for $60) When I called to get the part refunded they told me that I needed it installed. When told them the time that I was available, they didn’t have anything available for them. Whenever I called they told me that someone would call me back and they never did. I went in today to get the refund for the $165 oxygen sensor, to be told that the sensor is obsolete and can not be refunded…an oxygen sensor, the most commonly replaced sensor is obsolete! The business is based on defrauding their customers. More