Took our 2012 Acura MDX for an oil consumption test. During the First test attempt my husband discovered that the oil level was way above the recommended mark on the dipstick when the test started. He took a picture of the discovery and at the end of 1000 miles run as required by the test, came back to the dealership to get the test results. Sussman service technician measured the oil level and it was on the lowest dipstick mark and they said that this level of oil is normal. Then my husband showed them a picture of the dipstick from the date of the start of the first test. The service manager came out (dont remember the name) and said that this picture is not valid and he does not know where it came from and insisted that that the oil amount they put in was normal from the beginning and was not overfilled. My husband explained that the car burnt more than a quart of oil per 1000 miles. So they suggested to perform a second test and my husband agreed.
Second attempt at the same test, they filled the oil up to its recommended marks (my husband checked the oil dipstick again). After 1399 miles, he came back and David our service adviser confirmed that our vehicle does have the issue of excessive oil consumption as reported on the service invoice to be exact (Vehicle is consuming 1 quart per 799 miles). David said, they will get the paperwork ready and will give it to the Service manager for review. Over a month later, NO response from the Service mgr or the dealership. We have made several phone calls into the dealership and each and every time, we were told that the Service Manager is busy. At this point, we have contacted Customer Relations and opened a complaint case against Sussman Dealership. Our case manager reached out to the Service Department and as a result, the dealership requested that ANOTHER test is to be done. OK... my husband comes back again, they change the oil and when my husband got back home to check the oil level, guess what? The levels are OFF the chart. At LEAST one quart. more overfilled. And just an FYI, we have a picture of oil levels prior to every test. And another fact to this situation, is that my husband brought our car to this dealership for an oil change for the past 4 years, and the oil never been over filled!
From the facts above, one can only conclude, that the service team and the dealership does not want to take responsibility or ownership of the problem. The run around, the deception and dishonesty of these people should be made public and Acura customers should be ALL aware. Thank you for reading. Hope this is helpful. WE will NOT be returning to this dealership, EVER!
If i could give them 0 stars I would.