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Sussman Hyundai

Willow Grove, PA

not yet
rated
174 Reviews

1601 Easton Road

Willow Grove, PA

19090

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174 Reviews of Sussman Hyundai

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August 22, 2011

"Purchased a 2011 Sonata from them and was sold on this..."

- Neekster

Purchased a 2011 Sonata from them and was sold on this "Sussman Advantage" with free oil change, inspections and free loaner cars. When I went in for my first oil change, I was told they don't and NEVER had free loaner cars and I overheard them arguing with 2 other customers in the waiting room about why they were charged for their first oil change and weren't supposed to be. I complained to Hyundai and was told the dealership no longer offers these services. WHY IS IT STILL ON THEIR WEBSITE AND USED AS A SALES TOOL????? They are liars and will not respond to you when you have a problem!! STAY AWAY!!!! I sat in the waiting room for 3 hours while my car got an oil change and when I looked outside, my car HADN'T EVEN BEEN LOOKED AT YET!!! I got my keys and drove off without an oil change! They made me sit for 3 hours and hadn't touched my car!!! Crazy!!!

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Recommend Dealer
No
Employees Worked With
Jackson (GM)
November 10, 2010

"I visited the delaership was service was due for my..."

- gregsmith123

I visited the delaership was service was due for my vehicle. Wow, the staff is excellent and the service is fantastic. I called in to make the appointment and when I arrived the service advisors tok care of me and my vehicle. I highly recommened to use Sussman's service for your vehicle.

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Recommend Dealer
Yes
Employees Worked With
service advisors
October 20, 2006

"We traded in a older vehicle to buy a new car. The..."

- emmalu

We traded in a older vehicle to buy a new car. The dealership never changed the registration for the old car, away from my name. About 6 months later, the car was used in a hit and run. My name was the last registered driver, so I was sued. We went to Sussman and tried to figure out what went wrong and see if they could assist us in telling the court we had sold the car and what the dealership had done with it. At first they seemed willing to help, but ultimately it lead to a lack of cooperation. We were eventual were released from the law suite after hiring a lawyer. We feel that Sussman neglected to do the proper paperwork and/or sold it to an unreputable auction house, which led to a lawsuit against us. We were very unhappy with the entire buying experience and would never buy from them again.

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Recommend Dealer
No
November 06, 2004

"Hello. This week I purchased a 2005 Hyundai Elantra, but..."

- duckied2

Hello. This week I purchased a 2005 Hyundai Elantra, but not from Sussman Hyundai. I went to Sussman Hyundai to look at a car, and they were very friendly and helpful. Their salespeople were very knowlegeable about the Hyundai vehicles. They first gave me a price of $16,800 for an Elantra, but then when I gave them quotes from other dealers around the area, the immediately brought the price down $5100 to $11,700. Can you believe that, they were charging $5100 higher than they should have! I told them thanks, and that I have to check a few more dealers. I got a lower price from another dealer, and bought from that dealer. I recommend this dealer because they were friendly, had fast customer service, didn't mind knocking the price down, and give free inspections if you buy from their dealership.

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Recommend Dealer
Yes
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