Sutherlin Nissan of Orlando

I recently brought my vehicle in for service and spent over $2,100 on repairs. Unfortunately, upon leaving, I realized that the original issue was not resolved. It appears that parts were replaced that we over $2,100 on repairs. Unfortunately, upon leaving, I realized that the original issue was not resolved. It appears that parts were replaced that were not immediately necessary. As customers who rely on your expertise, we trust that our issues will be addressed correctly. Doug shared a video indicating an electrical shortage, and I was informed that additional repairs would cost $500. After consulting with my cousin, who is a mechanic, it was determined that the issue was not electrical but rather a faulty connector. When I raised this with Doug, another mechanic, Ricky, confirmed that the problem was indeed with the connector. I am deeply disappointed with the service provided. It seems there is a readiness to charge for repairs, but when issues persist, there is a reluctance to engage with the customer. Additionally, after bringing the car home, I discovered that the gas gauge is now malfunctioning. When I contacted Doug, I was told that this is a new issue, which adds to my frustration. Both of my vehicles are Nissans, but after this experience, I am reconsidering my loyalty to the brand. I hope that this matter can be resolved to restore my confidence in your service. More

my car have a sound in the gasoline pedal and the mecanic didn't hear anything??? didn't hear anything??? More

Happy with the advisor Doug handling the issue which I came for a 2nd time for. Paid about $600 1st time and 2nd time wad not charge for additional parts because problem still happening. At this point p came for a 2nd time for. Paid about $600 1st time and 2nd time wad not charge for additional parts because problem still happening. At this point problem has decreased but still comes up very few times. Doug and Manager asked to come back to see if they can fixed completely. I am frustrated and will plan to stop by when possible. More

As a result of an airbag recall, the airbag light now came on, which it didn't have before, and now they tell me that they are not responsible, offering me a scan verification for a cost of $200.00, tota came on, which it didn't have before, and now they tell me that they are not responsible, offering me a scan verification for a cost of $200.00, totally unfair. More

Marco made sure I left with a vehicle and I truly appreciate his effort and support! Needed this car so bad for my children! I give him and his team members a 100/10! appreciate his effort and support! Needed this car so bad for my children! I give him and his team members a 100/10! More

The service was superb because I did not make an appointment but they still serviced my vehicle in a reasonable time. I highly Recommend Sutherland Nissan service department. appointment but they still serviced my vehicle in a reasonable time. I highly Recommend Sutherland Nissan service department. More

They have always good excellent service and also have a good team , specially Ana . She always is very kind and friendly. good team , specially Ana . She always is very kind and friendly. More

great service experience and the service advisor did a awesome job with all my request awesome job with all my request More

Friendly and helpful. Do your research beforehand. We would recommend to family and friends. Thank you. Do your research beforehand. We would recommend to family and friends. Thank you. More

I have been working with Doug Holman since 2018. I have always received exceptional professional service from Doug. He thoroughly goes over what was provided. I also want to make mention that I a I have always received exceptional professional service from Doug. He thoroughly goes over what was provided. I also want to make mention that I appreciate the driver- James for the shuttle service. I do take advantage of that and James is awesome. I appreciate having Doug as my service profennional. More