Sutherlin Nissan of Orlando

I received great customer service and was pleased with the time and entire process it took for me to complete my oil change. Isaiah was very friendly and knowledgeable. the time and entire process it took for me to complete my oil change. Isaiah was very friendly and knowledgeable. More

They were straight forward and honest about my repair. I appreciate JB for his help. Thank you! I appreciate JB for his help. Thank you! More

The issue was never resolved. Tech misdiagnosed the issue. This caused the vehicle to be at shop longer than expected. Since the issue was misdiagnosed, the problem was never fixe Tech misdiagnosed the issue. This caused the vehicle to be at shop longer than expected. Since the issue was misdiagnosed, the problem was never fixed and I was charged hundreds of dollars in fees for nothing. Eventually, I took my vehicle to another mechanic that was able to diagnose the problem, order a replacement part, and fix it within 3 hours. More

Doug was very helpful, friendly, and was a great communicator. Was able to tell he had a lot of experience so I felt like I could trust that the job would be done effectively and efficiently. communicator. Was able to tell he had a lot of experience so I felt like I could trust that the job would be done effectively and efficiently. More

I am always pleased with the Sutherlin Nissan service team and especially my advisor Doug. team and especially my advisor Doug. More

This is the only dealership that I know of that takes two hours to do an oil change. Why do they give you an appointment and when you drive there you have to wait two hours? I wouldn’t even wait two hours fo hours to do an oil change. Why do they give you an appointment and when you drive there you have to wait two hours? I wouldn’t even wait two hours for my doctors appointment and this is just a simple oil change nothing else. I was told when I bought here that I would get oil changes free for the first year. I have had my car for about four months. I’m on my second oil change because I have over 10,000 miles and now they tell me I only get two free ones. Probably won’t buy there again More

Mr Jose our sales person was very informed about the Nissan vehicles. Very kind Profesional Nissan vehicles. Very kind Profesional More

They were great and professional and fast with the service I had a great experience service I had a great experience More

He went the extra mile to make sure my experience with the company would be remembered. Thanks so much 🙏 the company would be remembered. Thanks so much 🙏 More

I had a 7:30 appointment and I was taken in right on time. Ana, my Service Advisor, confirmed my needs and I had a seat inside. She told me there was one other item that needed to be done. I said yes a time. Ana, my Service Advisor, confirmed my needs and I had a seat inside. She told me there was one other item that needed to be done. I said yes and I was in 40 minutes. More