
Sutherlin Nissan of Orlando
Orlando, FL
Filter Reviews by Keyword
By Type
2,241 Reviews of Sutherlin Nissan of Orlando
The service department and service writer showed great customer service. My warranty need was taken care of with urgency and I am completely satisfied. customer service. My warranty need was taken care of with urgency and I am completely satisfied. More
Don’t buy from these crooks. I purchased a used vehicle for nearly thirty grand, only for the transmission to go out on me less than a week later. Fortunately for them, the vehic I purchased a used vehicle for nearly thirty grand, only for the transmission to go out on me less than a week later. Fortunately for them, the vehicle still had it’s factory warranty and I was given a replacement tranny with a loaner car to pacify me until repairs were made. It’s clear these future corpses don’t test or inspect cars before selling them. Then, I got an inspection before the end of my warranty, only for service staff unable to discover any problems, yet I come back in two weeks later for an oil change to discover I have a critical repair that needed to be done. So, I guess they couldn’t catch preventive maintenance during the longevity of my warranty and I am stuck paying the bill for something that would have been previously paid for. I get it, car dealerships aren’t charities. They exist to squeeze as much money as possible out of their customers. Yet, these underhanded practices are going to hurt people. I didn’t pay this astronomical amount of money to have these kinds of problems within three years of my purchase. I’m surprised hate has yet to manifested itself within a cut-throat dealership such as this one. More
I love the car, but was not happy with the lack of follow through after the vehicle was purchased. It took almost a month to get the items on the “we owe you”. I drove over an hour to the dealership on a few through after the vehicle was purchased. It took almost a month to get the items on the “we owe you”. I drove over an hour to the dealership on a few occasions and it took talking to multiple people to finally get the item shipped. In addition, the fluids weren’t even topped off on my vehicle. I wasn’t shown how to use the Nissan app even though I had to sign a paper that stated that someone taught me about it. I wasn’t shown a lot of the features of the vehicle, but had to look them up myself. More
Buena compra, vehículo usado en buenas condiciones el único inconveniente me entregaron solo una llave sin control y no me dieron respuesta único inconveniente me entregaron solo una llave sin control y no me dieron respuesta More
My service advisor Johnny Barrington always provide quality service options that allow me to make an informed decision in these days of declining dollars. He has been consistent over 20 years. quality service options that allow me to make an informed decision in these days of declining dollars. He has been consistent over 20 years. More