Sutherlin Volkswagen Lithia Springs

I had a very pleasant experience at Heritage VW and they were very nice. They took their time and showed us all the cars that we would be interested in and were there to make sure that I had the car that w were very nice. They took their time and showed us all the cars that we would be interested in and were there to make sure that I had the car that was just right for me. I had a few to pick from that had different features on each. But in the end I got what I wanted. I am learning all the new great features that this car has to offer and I would defiantly refer a friend to Heritage VW of Lithia Springs. More

The entire car buying process only took 3 hours. Considering they had to go and get the car for me and I had to wait to go into financing (waiting for someone else to finish up), the time frame was Considering they had to go and get the car for me and I had to wait to go into financing (waiting for someone else to finish up), the time frame was pretty impressive. I dealt with both Dee and Joe Brock, neither were pushy, they are both up front and spent time with me to ensure I knew everything about my new vehicle. The owner of the dealership also ensured he introduced himself and was up-to-date on which car I was considering and exactly where I was in the purchasing process. Great experience! More

I was sold a car as new that, after multiple calls to VW Customer Service, I found was actually a Certified Pre-Owned. If that weren't bad enough, the service department let me drive with the car out of al Customer Service, I found was actually a Certified Pre-Owned. If that weren't bad enough, the service department let me drive with the car out of alignment until a tire was ruined. Fortunatley, I caught the problem before I was left stranded on the highway. I will never do business with this dealership again and would never recommend them to a friend. More

Dee, I just wanted to extend my since appreciation for Dee, I just wanted to extend my since appreciation for your dedication and stead fast professionalism and the NEVER give up attitude for a job well Dee, I just wanted to extend my since appreciation for your dedication and stead fast professionalism and the NEVER give up attitude for a job well done. From a 100% satisfied customer and just wish I could pass these comments and thoughts on to the owner and your manager. Kind regards, Ronnie McAfee Brooke McAfee More

I was referred to Dee via USAA's Car buying service. Dee promptly returned all of my phone call and email inquiries and helped me to locate the exact car I was looking for. I brought my wife in to test dri promptly returned all of my phone call and email inquiries and helped me to locate the exact car I was looking for. I brought my wife in to test drive the car on a Saturday at noon, and we were out the door in our new car by 1:30. No surprises, no hassles, and no pressure. I would absolutely recommend Heritage VW and Dee to anyone- job well done. More

After checking out many dealers and having spent hours and hours with nothing but poor results my wife and I went to heritage, the employees made our car buying experience painless and easy from sales to and hours with nothing but poor results my wife and I went to heritage, the employees made our car buying experience painless and easy from sales to finance everything was short and sweet. We will continue to spread the good word about Heritage of lithia springs and will always use them for all of our families transportation needs. More

One of the best car buying experiences I've had in a long time. Everyone is honest and very helpful, not to mention I also received a life time warranty on a used car with 88,000 miles on it!!! They really time. Everyone is honest and very helpful, not to mention I also received a life time warranty on a used car with 88,000 miles on it!!! They really take care of me and helped me make a good decision when buying a car. More

I used to be a fan of Heritage VW but no more. I initially had a good experience and went back to lease my second Jetta with the Heritage team. The salesperson I worked with was gone (not odd in the initially had a good experience and went back to lease my second Jetta with the Heritage team. The salesperson I worked with was gone (not odd in the auto industry) and I got another decent deal the second lease, three years later. Went back for a lease pull-ahead program. New sales person. Looked at my combined income and noted that I had a job. Then suggested I opt for the Passat because I could afford it. Ok, no, I didn't want that. I wanted a Jetta. Four hours later, I left with my Jetta, a bit boggled, but pleased with the price. I went back this summer during the world's longest service appointment (tm). Talked with another new sales person about another Jetta lease with the new Jetta. He tried to ask me about how he could get a job where I worked (odd) and passed me along to the finance manager, who was sitting in for the regular finance manager (he's pretty good, actually). This substitute finance manager was utterly USELESS! USELESS! He was negative, uncooperative and rude. Meanwhile, the service department was less than apologetic about delaying me during a routine visit (nothing was wrong with my car). I left feeling tired and frustrated. Needless to say, I did not return to Heritage when I opted to lease another Jetta. I really wanted to continue working with this group but just couldn't. The turnover in staff, limited selection of cars and lack of interest in actually wanting to help a customer turned me off. I do like the owner and I have to say the guys in the parts department are AWESOME ... but it's not enough to make me want to trek back out to Heritage. More

This is my 5th vehicle I have bought from this dealership and we love them. Always easy to deal with and so nice. We have never had an issue that they weren't willing to help us with. I highly recommend them and we love them. Always easy to deal with and so nice. We have never had an issue that they weren't willing to help us with. I highly recommend them. Steve Johnson, Stephen Johnson & Joseph Brock are who we dealt with this last time and they were excellent! More

I enjoyed the "terrible chore" of buying a new car. I communicated with Mr. Brock several times on the inter net prior to purchasing. He was very informative, up front and helpful. He went over backwards communicated with Mr. Brock several times on the inter net prior to purchasing. He was very informative, up front and helpful. He went over backwards to fine the car I wanted with the equipment I wanted. When I did visit the dealership to pick up the car, I found everyone to be very friendly helpful. Mr. Brock spent a great deal of time insuring that I was check out on the new car. He turned a major chore into a very pleasant expierence. I highly recommend any one considering a new vehicle to give Mr. Brock and Heritage VW a shot. More