Swickard Buick GMC of Thousand Oaks

Service department had me in and out quickly for first oil change. A subsequent repair for a transmission leak took way too long. When I purchased the vehicle a year ago I was sold an “Extended Care Vehi oil change. A subsequent repair for a transmission leak took way too long. When I purchased the vehicle a year ago I was sold an “Extended Care Vehicle Service Contract” that I specifically rejected and didn’t notice until later that it was in the contract. I should have reported it to Costco Auto Purchase. For this reason I would be hesitant to refer anyone to buy a car at this dealership. More

Excellent customer service my car. Was well taken of washed and vacuumed looks better then new. Was well taken of washed and vacuumed looks better then new. More

My car is exactly the same way as it was before. Nothing got fixed. after having it in the shop for one week. Nothing got fixed. after having it in the shop for one week. More

Christie and Carlos were simply outstanding. They helped guide me around and over the hurdles to get a great car the exact one I wanted. Their kindness, courtesy, respect, and understanding is r They helped guide me around and over the hurdles to get a great car the exact one I wanted. Their kindness, courtesy, respect, and understanding is rare to find in this world today. More

Do arrived for an early appointment the service took my car. They found a nail in a tire and fixed it. The appointment was for an oil change. I was available within two hours. Very responsive to my needs car. They found a nail in a tire and fixed it. The appointment was for an oil change. I was available within two hours. Very responsive to my needs. More

The dealership was clean but the customer service was far below expectations. From the call center to the advisor and tech. The call center needs to do what is asked of them not try to answer questions when below expectations. From the call center to the advisor and tech. The call center needs to do what is asked of them not try to answer questions when asked directly to be transferred. The tech sending a video of a nail in a tire and instead of calling to see if we wanted to patch it tells us we need to replace the tires. Just no professionalism whatsoever More

Perfectamente atendido. Gracias por la facilidad con que atendieron mis quejas y problemas del vehículo. Edin fue muy atento y agradezco su atención. Gracias por la facilidad con que atendieron mis quejas y problemas del vehículo. Edin fue muy atento y agradezco su atención. More

Edin in service took excellent care of my Escalade. Top notch service! Very professional and responsive. Highly recommend. Top notch service! Very professional and responsive. Highly recommend. More

Greay experience and knowledgeable staff, thank you Edin highly recommend Swickard of thousand oaks,...also wonderful lounge and amenities while i was waiting highly recommend Swickard of thousand oaks,...also wonderful lounge and amenities while i was waiting More