Swickard Buick GMC of Thousand Oaks

My vehicle was repaired as promised and parts were communicated to me before the repairs started. communicated to me before the repairs started. More

While our vehicle was in service, Mr. Arman Arhanian was the best thing about having our vehicle in service! There were some complex service issues that needed addressed, and his communi Arman Arhanian was the best thing about having our vehicle in service! There were some complex service issues that needed addressed, and his communications on the progress and completion were top notch! He is an asset to the service department there. More

Arman was great. He took care of everything. He found some other issues that another dealership did not find and got it all taken care of with my extended warranty th He took care of everything. He found some other issues that another dealership did not find and got it all taken care of with my extended warranty thank you. More

Manny was a great service agent. He responded timely and was very helpful. My car was completed in the time that was quoted. He responded timely and was very helpful. My car was completed in the time that was quoted. More

The service experience was lazy and slow. I had an 8am appointment and they were in no hurry to get me checked in until 8:25 and then didn’t inform me my car was done. So I had to call the ne I had an 8am appointment and they were in no hurry to get me checked in until 8:25 and then didn’t inform me my car was done. So I had to call the next morning and then when I showed up, it literally took them 20 min to pull my car around after I completed the paperwork. Shouldn’t it just be ready and parked out front? It seemed like the staff didn’t care. More

Been going to T. O. Dealership for a while and always the best service and quick O. Dealership for a while and always the best service and quick More

Very professional, knowledgeable and easy to talk to. Ask for Jimmy. He and Dave are the best. Ask for Jimmy. He and Dave are the best. More

Service representatives are know)edgeable The customers waiting room is clean, well stocked. A shuttle is available. waiting room is clean, well stocked. A shuttle is available. More

Bought a GMC Canyon about three to four weeks ago. After doing my research and finding that Swickard had a great price I used their online Financial Links to Calculate my payments and then schedule th After doing my research and finding that Swickard had a great price I used their online Financial Links to Calculate my payments and then schedule the pick up to complete purchase paper work (This is also where I gave them secure SS# information). To my absolute amazement they had none of my information, where totally confused about how I navigated their web page to complete information and said “oh thats on the GM side of things none of that works”? WHAT? I expressed my frustration which they were accommodating and we reworked the deal to my exact previous online process. A simple pick up turned into a 4-5 hour process. This is why I AVOID Dealerships typically. When doing the walk around with my salesman (Noah G.) I pointed out some paint and scratches I noticed. He took pictures and assured me that is would be handled. When I got home I emailed Noah multiple times with zero response, I called speaking to Noah and then two other salesmen who said I would receive calls back when they “spoke to the manager”. NO CALLS back. I also emailed Naoh and Texted Noah the pictures again (same email I sent finances and CDL info to, so I know they get them) with Zero response. This experience could have been simple for me since I had everything completed up front and the small paint and body protection issues that could have been addressed (Protection Package they forced me to buy which Im not sure was even installed and the pieces they did are pealing off after a week). The truck was sitting on the lot when I got there with about a 1” of dust and writing on the windows, it appeared they had not fully processed the vehicle in yet (I checked the VIN and Stock # because it had the options I wanted which is why I don't think they put any protection on it in the haste of getting ready for my purchase). Best to say the experience has been horrible and I don’t recommend them. I have bought so many vehicles over the years because I put high miles (ask my neighbors, haha) on them. Ive even had a new truck in the past break down because of emissions issues a couple miles from a dealer lot and the dealership in NorCal corrected it and handled it professionally. Saga Continues More

Poor customer service and zero knowledge of products always trying to up sale elderly customers and disrespectful to others always trying to up sale elderly customers and disrespectful to others More