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Swickard Buick GMC of Thousand Oaks
Thousand Oaks, CA
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 140 reviews
May 31, 2025
I was pleased with my experience. Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know whe Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know when I come back again it will be a pleasurable experience so thank you. More
by Susan
Employees Worked With
Don’t know employee’s name
May 28, 2025
Absolutely Horrible Experience — Avoid This Dealership I came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever had. The service advisor, Arman, was extremely rude, dismissive, and condescending from the moment I walked in. He spoke to me as if I was completely clueless and made no effort to explain anything respectfully. When I asked about available coupons, he said he’d check, but when I called back after comparing prices and finding that GMC of Simi Valley offered the exact same service $70 cheaper, his attitude became even worse—clearly irritated that I dared to price match. When I asked about using another coupon for an additional service (an air filter replacement), he flatly refused without any explanation. Instead of explaining that coupons can’t be stacked and I would need to return for a separate service visit, he barked, “I’m not doing it,” with zero explanation beyond, “I already adjusted the price.” When I requested a manager, Arman claimed I could meet “Dave” in 30 minutes—yet, unsurprisingly, Dave had vanished by the time I arrived, leaving only a hastily printed price sheet. I pointed out I’d gladly return for the second couponable service (I need warranty work on a faulty sun visor anyway). Arman shrugged and offered no solution. Just for the record the coupon would have offered an additional $12.50 off the entire bill (it wasn’t about the price so much anymore it was about the abhorrent service). Even worse, when I insisted on a printed bill to confirm the “matched” price, he discovered it was still wrong—proving they were over-charging me until the very last minute. Bottom line: rude advisor, broken price-match promise, and blatant over-charging. I’ve never encountered such unprofessional, argumentative behavior in a customer-facing role. If you value respectful service and transparent pricing, steer clear of this dealership and head to Alexander Buick GMC in Simi Valley instead. More
by unhappycustomer
Employees Worked With
Arman
May 19, 2025
Juan and the service team are incredible. They keep you informed every step of the way when your car is in for service. So trusting and open. They keep you informed every step of the way when your car is in for service. So trusting and open. More
by tnmcalister72
Employees Worked With
Juan
May 16, 2025
The service is great, but the prices are high. My wife had car serviced plus we needed to replace battery, o one should charge 576 dollars for a new gm 12 volt battery. 300 for battery 276 labo My wife had car serviced plus we needed to replace battery, o one should charge 576 dollars for a new gm 12 volt battery. 300 for battery 276 labor. I should have bought one and installed it myself. 30 minutes tops. More
by Gene
Employees Worked With
Not sure
