Swickard Buick GMC of Thousand Oaks

I have tried multiple times to keep my business with this dealership, but I have reached my tipping point. Here is a quick summary of my experience with the service department: - I brought my truck in dealership, but I have reached my tipping point. Here is a quick summary of my experience with the service department: - I brought my truck in for an oil change, and the oil change was never performed. Brought it back next day perform the oil change, they left a rag over my turbo intake. They were aware I was about to drive 1,000 miles with my kids and that is why I wanted the entire service. - I brought the truck in for a transmission issue and had an extremely difficult time getting any information about the status of my vehicle. Everything is automated, the call center is outsourced, and actually getting in touch with a service advisor seems nearly impossible. - About six months later, my transmission failed along with the speed sensor. I couldn't get a loaner vehicle, and my truck had to stay there for approximately a week. After several days and multiple visits to the manager, I eventually had to get a loaner through Enterprise. - The manager I originally purchased the truck from told me he couldn't help because it was a service department issue. During that repair, the service advisor repeatedly told me I would be responsible for charges, despite the fact that I purchased an extended warranty from the dealership when I bought the truck. Fast forward approximately three months, and now my transmission is having problems again. I stopped by the dealership to schedule a service appointment ahead of time, specifically hoping to avoid the previous loaner-car situation. I was told there were 14 people ahead of me and that I would simply have to wait on a list. What really bothered me was that the service advisor never even looked up my vehicle history to see that this is now the third transmission-related issue I've had in less than a year. I have two kids who are in school and involved in sports. Being without a vehicle for an extended period of time simply isn't an option for my family. At no point did I feel like anyone was taking ownership of the situation or trying to find a solution. I would not recommend this dealership or its service department based on my experience. I just got off the phone with Alexander GMC, and the difference was immediately noticeable. A real person answered the phone, transferred me directly to a service advisor, and that advisor actually answered. Before I had even brought my truck in, I could already feel a willingness to help. They clearly explained their process, what I should expect, and how they handle getting a loaner vehicle. I haven't brought my truck to Alexander GMC yet, so I will absolutely update this review once I have completed the repair. But based solely on the initial customer service and communication, the experience is already light years better than what I've experienced with Swickard. I've also heard similar frustrations directly from employees, both in sales and service, regarding the changes in ownership and the emphasis being placed on the business. I can't speak for their perspective, but unfortunately, my experience as a customer has reflected exactly that feeling: a lack of communication, accountability, and genuine concern for the customer. I really wanted to continue doing business here, but after repeated issues with the service department, I have lost confidence that my vehicle and my time are being treated with the level of care I expect from a dealership. More

I had my 2025 Yukon serviced. I set the appointment on line. I came in early and they immediately took care of me. The service department was professional and very helpful. I set the appointment on line. I came in early and they immediately took care of me. The service department was professional and very helpful. More

Arron and Tony were so helpful. Great customer service and super kind. Thank you both. Great customer service and super kind. Thank you both. More

It was a very good experience at this dealership! Aaron was fantastic and explained everything about the car that I inquired about. He was very knowledgeable and friendly as well! The office exper Aaron was fantastic and explained everything about the car that I inquired about. He was very knowledgeable and friendly as well! The office experience went well and everyone was kind. More

What an amazing Dealership! Percy, Carlos, Saab and everyone else involved were so kind, personable and informative. They were all so helpful and looking out for our best intere Percy, Carlos, Saab and everyone else involved were so kind, personable and informative. They were all so helpful and looking out for our best interest. They made the process so smooth. We drove away with what we wanted and a great deal! More

Iris saw my search for a Lyric and she was very professional and persistent to give me the best deal for my need. I come to the dealership that is 30 mills way from my home and after i did a inten professional and persistent to give me the best deal for my need. I come to the dealership that is 30 mills way from my home and after i did a intensive price comparison and i fill i got the most for my money worth. I will recomend anybody that look for a GM car to visit with Iris. More

Both Percy and Carlos were great to work with! It was a pleasure doing business with them. It was a pleasure doing business with them. More

Great dealership. .professional, caring, knowledgeable, honest. The people were terrific. Best dealership I've been to...I'd recommend to anyone needing a car. .professional, caring, knowledgeable, honest. The people were terrific. Best dealership I've been to...I'd recommend to anyone needing a car. More

Great service! Jack my service advisor was very. I highly recommended him to .my friends Jack my service advisor was very. I highly recommended him to .my friends More