Swickard Buick GMC of Thousand Oaks

⭐️⭐️ A great salesperson, but an extremely disappointing dealership experience. I want to start by making one thing very clear: Aaron McCann was excellent. He went above and beyond throughout the transacti dealership experience. I want to start by making one thing very clear: Aaron McCann was excellent. He went above and beyond throughout the transaction and personally drove approximately three hours to deliver the vehicle to us. That deserves recognition. My criticism is with the dealership's processes and overall customer experience, not Aaron. We purchased our 2026 Buick Envision, “Stella,” on August 31. We drove more than two hours from Bakersfield to Thousand Oaks to complete the purchase. We knew the vehicle had been sitting there for 180+ days, but we were still shocked by its condition when we arrived. The vehicle was filthy, with leaves, spider webs, and significant water spotting throughout the paint. Given how long it had been sitting on the lot, it looked like it had spent much of that time under or near sprinklers. Then came the pricing issue. Before leaving Bakersfield Buick/Motor City, we were told to expect a monthly payment of approximately $530. At Thousand Oaks, that became approximately $590. Upon reviewing the paperwork, I discovered roughly $2,000 in add-ons that had not previously been disclosed, including a protection package for door edges/cup and handle areas and something called Maxshine. That was particularly frustrating considering the condition of the vehicle. If you're adding thousands of dollars in products or services to a transaction, disclose them upfront. The delivery experience was also frustrating. After spending significant time in finance, we repeatedly asked when the vehicle would be washed and prepared. We kept hearing “soon.” We later learned that another customer purchasing a fully optioned Denali—a repeat customer—had been moved ahead of us in the wash/prep queue. I can't definitively say the repeat-customer status was the reason for the prioritization, but as a new customer who had driven more than two hours, completed the purchase, and was waiting for our vehicle, it certainly left that impression. That's a terrible way to make a new customer feel valued. The dealership then promised a follow-up detail. On September 15, I returned specifically for that promised detail and told them I was willing to wait. Instead, I was told the vehicle would not be ready until 2 PM on September 16. That's approximately 24 hours for the vehicle to receive a “Full Detail” through Chap Detail in Thousand Oaks. At that point, my expectation was simple: take the time and do it right. A full detail should involve more than simply washing and drying a vehicle, particularly one with this level of mineral contamination and water spotting. Proper decontamination should have been a major part of addressing the condition. Instead, after approximately 24 hours, the vehicle still had clearly visible water spotting/mineral deposits and apparent etching. I have photos documenting the condition after the dealership's follow-up detail. And the vehicle wasn't even ceramic coated. Seriously...what exactly are we doing here? We purchased a 2026 vehicle, were charged approximately $2,000 in previously undisclosed appearance/protection-related add-ons, returned to the dealership for a promised follow-up detail, waited another day, and still received a vehicle with obvious water-spotting/etching. I'm not expecting concours-level paint correction. I'm expecting the dealership to deliver what it promised and properly address the condition of the vehicle. This was a poor excuse for a “Full Detail.” The frustrating part is that this could have been a very different review. Aaron McCann deserves genuine credit for going above and beyond, including driving three hours to deliver Stella to us. But the dealership experience left a lot to be desired: poor vehicle preparation, questionable add-on transparency, a disconnect between the payment we were initially quoted and what we encountered in Thousand Oak More

Took car in for warranty work to another dealer. They had reviewed everything by that afternoon and informed us we needed to take it to Swickard for the warranty work since it was within 50 miles. T They had reviewed everything by that afternoon and informed us we needed to take it to Swickard for the warranty work since it was within 50 miles. Took to Swickard with an appointment. Took them 1 week to diagnosis! Then 3 more weeks to fix! It was a simple repair. Should be like 1 day. Would never answer the phone and the few times We were there the guys are just sitting around. They are not that busy. Never returned calls. When we finally got it back, it was wrong so we had to make another trip out there. No sorries. The service rep you could tell was just beat down. Like no motivation left in him to try, Attitude mirrors management. From my observation of their operation, management must not care. Worst dealership service experience ever and I've had a Dodge! So many better options all around them. Do yourself a favor and just don't even go there. More

I have tried multiple times to keep my business with this dealership, but I have reached my tipping point. Here is a quick summary of my experience with the service department: - I brought my truck in dealership, but I have reached my tipping point. Here is a quick summary of my experience with the service department: - I brought my truck in for an oil change, and the oil change was never performed. Brought it back next day perform the oil change, they left a rag over my turbo intake. They were aware I was about to drive 1,000 miles with my kids and that is why I wanted the entire service. - I brought the truck in for a transmission issue and had an extremely difficult time getting any information about the status of my vehicle. Everything is automated, the call center is outsourced, and actually getting in touch with a service advisor seems nearly impossible. - About six months later, my transmission failed along with the speed sensor. I couldn't get a loaner vehicle, and my truck had to stay there for approximately a week. After several days and multiple visits to the manager, I eventually had to get a loaner through Enterprise. - The manager I originally purchased the truck from told me he couldn't help because it was a service department issue. During that repair, the service advisor repeatedly told me I would be responsible for charges, despite the fact that I purchased an extended warranty from the dealership when I bought the truck. Fast forward approximately three months, and now my transmission is having problems again. I stopped by the dealership to schedule a service appointment ahead of time, specifically hoping to avoid the previous loaner-car situation. I was told there were 14 people ahead of me and that I would simply have to wait on a list. What really bothered me was that the service advisor never even looked up my vehicle history to see that this is now the third transmission-related issue I've had in less than a year. I have two kids who are in school and involved in sports. Being without a vehicle for an extended period of time simply isn't an option for my family. At no point did I feel like anyone was taking ownership of the situation or trying to find a solution. I would not recommend this dealership or its service department based on my experience. I just got off the phone with Alexander GMC, and the difference was immediately noticeable. A real person answered the phone, transferred me directly to a service advisor, and that advisor actually answered. Before I had even brought my truck in, I could already feel a willingness to help. They clearly explained their process, what I should expect, and how they handle getting a loaner vehicle. I haven't brought my truck to Alexander GMC yet, so I will absolutely update this review once I have completed the repair. But based solely on the initial customer service and communication, the experience is already light years better than what I've experienced with Swickard. I've also heard similar frustrations directly from employees, both in sales and service, regarding the changes in ownership and the emphasis being placed on the business. I can't speak for their perspective, but unfortunately, my experience as a customer has reflected exactly that feeling: a lack of communication, accountability, and genuine concern for the customer. I really wanted to continue doing business here, but after repeated issues with the service department, I have lost confidence that my vehicle and my time are being treated with the level of care I expect from a dealership. More

I had my 2025 Yukon serviced. I set the appointment on line. I came in early and they immediately took care of me. The service department was professional and very helpful. I set the appointment on line. I came in early and they immediately took care of me. The service department was professional and very helpful. More

Arron and Tony were so helpful. Great customer service and super kind. Thank you both. Great customer service and super kind. Thank you both. More

It was a very good experience at this dealership! Aaron was fantastic and explained everything about the car that I inquired about. He was very knowledgeable and friendly as well! The office exper Aaron was fantastic and explained everything about the car that I inquired about. He was very knowledgeable and friendly as well! The office experience went well and everyone was kind. More

What an amazing Dealership! Percy, Carlos, Saab and everyone else involved were so kind, personable and informative. They were all so helpful and looking out for our best intere Percy, Carlos, Saab and everyone else involved were so kind, personable and informative. They were all so helpful and looking out for our best interest. They made the process so smooth. We drove away with what we wanted and a great deal! More

Iris saw my search for a Lyric and she was very professional and persistent to give me the best deal for my need. I come to the dealership that is 30 mills way from my home and after i did a inten professional and persistent to give me the best deal for my need. I come to the dealership that is 30 mills way from my home and after i did a intensive price comparison and i fill i got the most for my money worth. I will recomend anybody that look for a GM car to visit with Iris. More

Both Percy and Carlos were great to work with! It was a pleasure doing business with them. It was a pleasure doing business with them. More

Great dealership. .professional, caring, knowledgeable, honest. The people were terrific. Best dealership I've been to...I'd recommend to anyone needing a car. .professional, caring, knowledgeable, honest. The people were terrific. Best dealership I've been to...I'd recommend to anyone needing a car. More