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Swickard Buick GMC of Thousand Oaks
Thousand Oaks, CA
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 139 reviews
May 14, 2024
I had an excellent experience here buying my first car! The sales team was honest, helpful, kind, and informative. I would certainly recommend Swickard to any of my friends! Ed Oak, Justin Simas, Isaac Kim The sales team was honest, helpful, kind, and informative. I would certainly recommend Swickard to any of my friends! Ed Oak, Justin Simas, Isaac Kimbrough, and Alex Ramirez in particular were above and beyond! More
by Emma
Employees Worked With
Ed Oak, Justin Simas, Isaac Kimbrough, Alex Ramirez
April 05, 2024
My service agent was very helpful in answering my questions and getting started with my service quickly. In addition he had suggestions that will help getting me ready for my next service appointment questions and getting started with my service quickly. In addition he had suggestions that will help getting me ready for my next service appointment. More
by Lew
Employees Worked With
Arthur
February 28, 2024
Excellent service and personable staff that provided exactly what I needed to have done to my Buick La Crosse within a short period of time. My car runs smoothly, and I appreciate the efficiency of the exactly what I needed to have done to my Buick La Crosse within a short period of time. My car runs smoothly, and I appreciate the efficiency of the service department. More
by Nia2017
Employees Worked With
a new employee being trained. I forgot his name.
November 22, 2023
Service is so poor. No attention to detail. Had to wait almost two weeks. I will never buy a car or have my car service with them. No attention to detail. Had to wait almost two weeks. I will never buy a car or have my car service with them. More
by alexander_martinez
Employees Worked With
Jack
December 20, 2022
I bought a 2022 Canyon Denali this year. I was only missing one chip for the front seats. In early November I received a letter from GM saying to contact my dealer for the completion of my t I was only missing one chip for the front seats. In early November I received a letter from GM saying to contact my dealer for the completion of my truck. I called Silver Star and made an appointment, 2 weeks in advance. When I arrived I was told that the service department had a 3rd party answering service that just schedules appointments and the actual part was never ordered. I talked with Carmen who assured me she would order the part and then contact me. She also said it would take 1 to 2 weeks to get the part. After nearly 3 weeks I called Carmen and only got voice mail. I called the parts dept and was told no one had ordered the part. I then contacted Alexander GMC who ordered the part. The part arrived the next day. When I went to have the Module installed I was told that Silver Star had installed an aftermarket tracking device on my truck and it was in conflict with the new module. I again called Carmen, only got voicemail. I then contacted the GMC sales manager only voicemail. No one ever returns calls I guess unless you wish to purchase a new vehicle. I have contacted GM and I am hopeful that someone will actually act on this. The service department at Silver Star is non responsive and I am not holding any hope of getting this issue resolved anytime soon. More
by Kirkwel
Employees Worked With
Carmen
July 09, 2021
It seems like customer service doesn't matter anymore. It's rare to interact with anyone who is as caring and knowledgeable as Carmen. She truly is the best! I've seen her interact with her employee's and It's rare to interact with anyone who is as caring and knowledgeable as Carmen. She truly is the best! I've seen her interact with her employee's and I've been a customer of hers for many years. She's moved around a bit, but I've followed her because she is THAT good! Thank you Carmen for all you do and caring for all the people you interact with, you are such a gem! I'm giving 4 stars for customer service because Carmen has a little work to do with her employees, but she'll get it done. More
by rfarra4100
Employees Worked With
Carmen and Jorge
