Swickard Buick GMC of Thousand Oaks

Meghan is fantastic. Though I haven't needed to go in a lot, when I have she knows my name, the reason I'm there, and seems genuinely interested in getting whatever issue Though I haven't needed to go in a lot, when I have she knows my name, the reason I'm there, and seems genuinely interested in getting whatever issue is happening completed in the most efficient and cost effective way possible. 10 stars if I could! More

I appreciated the time that the service coordinator took to get a video of a problem area on my car's differential. He also gave me an approximate time line when it should be repaired. to get a video of a problem area on my car's differential. He also gave me an approximate time line when it should be repaired. More

Fixed transmission fluid leak but their communication was awful. Had to call multiple times and never got a return call while they had my vehicle for 4 days. I only found out my vehicle was ready on the fou awful. Had to call multiple times and never got a return call while they had my vehicle for 4 days. I only found out my vehicle was ready on the fourth day because I made an account in their online system which showed it was done. I called to see if I could pick it up and the operator has no idea and had to leave a message for the service manager. 4 hours later i received a call saying I could pick up my vehicle. When I was at the dealership picking it up their customer service was lacking and it was obvious the employees were not happy. It took the service advisor a while to find my vehicle and when I asked if the original advisor was sick, his response was, “well that’s what he says”. Heard a couple of times how overworked they were and shorthanded. I did ask for the service manager and explain the poor communication and customer service. He listened but I didn’t get the idea that improvement would be made. More

My service advisor Meagan is fabulous! She always communicated the service process. Thank you Meagan! She always communicated the service process. Thank you Meagan! More

I’ve had not so great experiences in the past with this dealership’s service department. However, my most recent experience was very pleasant. Meaghan was responsive and kept on top of things, even though dealership’s service department. However, my most recent experience was very pleasant. Meaghan was responsive and kept on top of things, even though my warranty was through a third-party. I was able to reach out to her and she would get back to me in a timely manner Whereas with previous service advisors who are no longer there I would have to continually reach out to try to get an answer. I appreciate everything she has done and I will be returning to the dealer because of her. More

Firstly, I was thrilled to be able to bring my car in w/o and appointment so it could be diagnosed for the issue I was having. Secondly, Mac was very helpful and answered all my questions. Thirdly, the shu and appointment so it could be diagnosed for the issue I was having. Secondly, Mac was very helpful and answered all my questions. Thirdly, the shuttle driver, Connor, what a gem! Very polite easy to talk to and a super careful driver, they don't make young people like this anymore! More

My service advisor Meghan was absolutely the best! Ask for her when you go in, She was very responsive & gave me any update on my vehicle while it was getting serviced. I would highly recommend to get Ask for her when you go in, She was very responsive & gave me any update on my vehicle while it was getting serviced. I would highly recommend to get your vehicle serviced here! More

I brought my car in yesterday and a gentleman by the name of Chad Winchester helped. He was a delight and very helpful. Great to work with. of Chad Winchester helped. He was a delight and very helpful. Great to work with. More

The service person was excellent , she was polite and helpful, and got my car out on time helpful, and got my car out on time More

My service rep Mac was fantastic. Friendly and helpful. However, since swickard took over I don’t get loaners anymore. I won’t be buying my next vehicle there because of this . Friendly and helpful. However, since swickard took over I don’t get loaners anymore. I won’t be buying my next vehicle there because of this . More