Swickard Buick GMC of Thousand Oaks

Bought a GMC Canyon about three to four weeks ago. After doing my research and finding that Swickard had a great price I used their online Financial Links to Calculate my payments and then schedule th After doing my research and finding that Swickard had a great price I used their online Financial Links to Calculate my payments and then schedule the pick up to complete purchase paper work (This is also where I gave them secure SS# information). To my absolute amazement they had none of my information, where totally confused about how I navigated their web page to complete information and said “oh thats on the GM side of things none of that works”? WHAT? I expressed my frustration which they were accommodating and we reworked the deal to my exact previous online process. A simple pick up turned into a 4-5 hour process. This is why I AVOID Dealerships typically. When doing the walk around with my salesman (Noah G.) I pointed out some paint and scratches I noticed. He took pictures and assured me that is would be handled. When I got home I emailed Noah multiple times with zero response, I called speaking to Noah and then two other salesmen who said I would receive calls back when they “spoke to the manager”. NO CALLS back. I also emailed Naoh and Texted Noah the pictures again (same email I sent finances and CDL info to, so I know they get them) with Zero response. This experience could have been simple for me since I had everything completed up front and the small paint and body protection issues that could have been addressed (Protection Package they forced me to buy which Im not sure was even installed and the pieces they did are pealing off after a week). The truck was sitting on the lot when I got there with about a 1” of dust and writing on the windows, it appeared they had not fully processed the vehicle in yet (I checked the VIN and Stock # because it had the options I wanted which is why I don't think they put any protection on it in the haste of getting ready for my purchase). Best to say the experience has been horrible and I don’t recommend them. I have bought so many vehicles over the years because I put high miles (ask my neighbors, haha) on them. Ive even had a new truck in the past break down because of emissions issues a couple miles from a dealer lot and the dealership in NorCal corrected it and handled it professionally. Saga Continues More

Poor customer service and zero knowledge of products always trying to up sale elderly customers and disrespectful to others always trying to up sale elderly customers and disrespectful to others More

I had a very positive experience with my service representative Arman. I appreciate how he was polite, professional, and communicative. I brought my car in. I’m gonna make sure it’s taken care of an representative Arman. I appreciate how he was polite, professional, and communicative. I brought my car in. I’m gonna make sure it’s taken care of and he communicated with me very constructively in time with throughout the process I experienced no issues or surprises. Would gladly work with Arman again. More

Had a wonderful experience. Our Salesman was friendly, knowledgeable and was respectful of what are needs were, in fact everyone we came in contact with made our visit very plea Our Salesman was friendly, knowledgeable and was respectful of what are needs were, in fact everyone we came in contact with made our visit very pleasant. More

We had a great experience purchasing our new truck. Got a good deal on the vehicle and fair value for our trade. Third vehicle purchased from this dealership. Thank you to Erik, Carlos and Jeff for hel Got a good deal on the vehicle and fair value for our trade. Third vehicle purchased from this dealership. Thank you to Erik, Carlos and Jeff for help and friendliness More

I was pleased with my experience. Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know whe Everyone was very nice and the man who washed my car and cleaned the inside was a very lovely person. I didn’t have to have much done, but I know when I come back again it will be a pleasurable experience so thank you. More

Excellent service writers and technicians. I would highly recommend this dealership to anyone looking to have their vehicle repaired.. I would highly recommend this dealership to anyone looking to have their vehicle repaired.. More

Absolutely Horrible Experience — Avoid This Dealership I came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever came in to drop off my vehicle for a simple oil change and tire rotation, and it turned into one of the worst customer service experiences I’ve ever had. The service advisor, Arman, was extremely rude, dismissive, and condescending from the moment I walked in. He spoke to me as if I was completely clueless and made no effort to explain anything respectfully. When I asked about available coupons, he said he’d check, but when I called back after comparing prices and finding that GMC of Simi Valley offered the exact same service $70 cheaper, his attitude became even worse—clearly irritated that I dared to price match. When I asked about using another coupon for an additional service (an air filter replacement), he flatly refused without any explanation. Instead of explaining that coupons can’t be stacked and I would need to return for a separate service visit, he barked, “I’m not doing it,” with zero explanation beyond, “I already adjusted the price.” When I requested a manager, Arman claimed I could meet “Dave” in 30 minutes—yet, unsurprisingly, Dave had vanished by the time I arrived, leaving only a hastily printed price sheet. I pointed out I’d gladly return for the second couponable service (I need warranty work on a faulty sun visor anyway). Arman shrugged and offered no solution. Just for the record the coupon would have offered an additional $12.50 off the entire bill (it wasn’t about the price so much anymore it was about the abhorrent service). Even worse, when I insisted on a printed bill to confirm the “matched” price, he discovered it was still wrong—proving they were over-charging me until the very last minute. Bottom line: rude advisor, broken price-match promise, and blatant over-charging. I’ve never encountered such unprofessional, argumentative behavior in a customer-facing role. If you value respectful service and transparent pricing, steer clear of this dealership and head to Alexander Buick GMC in Simi Valley instead. More

One of the best experiences I’ve had as a car shopper. Staff was wonderful!!!!! Staff was wonderful!!!!! More

Swickard GMC were great and easy to work with. I love my new truck. Thanks again for your service. I love my new truck. Thanks again for your service. More