Swickard Buick GMC of Thousand Oaks

Wonderful coru courtesy thoughtful generosity honest, careful very friendly answered questions called me to tell me what’s going on careful very friendly answered questions called me to tell me what’s going on More

The effort to help fix my older Yukon were beyond what I had experienced with past dealers, especially Arthur the service rep. had experienced with past dealers, especially Arthur the service rep. More

Arthur was a pleasure to deal with for my service of GMC Canyon at4x. He explained the service/ cost and treated me very professionally. Canyon at4x. He explained the service/ cost and treated me very professionally. More

Arthur, in the service department, was kind and patient with my questions. He answered thoroughly. The quotes for service were fair and accurate. He spent time researching with my extended warranty cont with my questions. He answered thoroughly. The quotes for service were fair and accurate. He spent time researching with my extended warranty contract company to ensure my service plan and necessary services were handled appropriately. He followed up with me as promised and the work was done in a timely manner. Thank you for a job well done. As always, I appreciate Swickard as a trusted business partner with our Cadillac needs. More

Professional, friendly, competent. Arthur was a knowledgeable and engaged service advisor whom I strongly recommend. Arthur was a knowledgeable and engaged service advisor whom I strongly recommend. More

I had a great experience at GMC Buick of Thousand Oaks thanks to Joey in the service department. The whole process was seamless. I brought my car in, explained everything that was wrong, and he wrote it a thanks to Joey in the service department. The whole process was seamless. I brought my car in, explained everything that was wrong, and he wrote it all down. He called me the next day to let me know the part was in, and then called again to tell me another part needed to be replaced but was covered under warranty. He was very helpful, nice, and communicative throughout the entire process. I really appreciate his excellent service. More

The facility at Swickard was very clean and well stocked. The service provider was very thorough and completed my service quicker than expected. The service provider was very thorough and completed my service quicker than expected. More

Outstanding service, went above and beyond to address an issue that was just outside of warranty. issue that was just outside of warranty. More

I recently brought my truck in for service on October 20th for the 30,000-mile maintenance. While I appreciate the completion of the main service, I have several concerns about the overall experience. 20th for the 30,000-mile maintenance. While I appreciate the completion of the main service, I have several concerns about the overall experience. Firstly, I was not offered a rental car initially and had to wait an extra day before one was provided, causing some inconvenience. Additionally, the warranty service that was supposed to be done was not completed, and I am still experiencing issues with the speakers and the side mirror. Moreover, when the truck was returned, it was not washed or detailed, which is typically expected as part of the service. This added to the overall inconvenience. Additionally, I found the service department's communication to be lacking. I repeatedly sent texts requesting status updates and never received any replies, which was quite frustrating. More