Swickard Buick GMC of Thousand Oaks

Brought my vehicle in for service, asked for my key to be replaced due to my extra not starting the vehicle. That was not handled, recommended to replace burnt out break light that was not handled. Additiona replaced due to my extra not starting the vehicle. That was not handled, recommended to replace burnt out break light that was not handled. Additionally same windshield wipers on vehicle from when it was dropped off even though I paid for new ones. Would give 0 stars if that was an option. Not sure if they did everything they made me pay for. More

Mac was more like a friend than a staff member and he was keeping me apprised of everything that was going on. keeping me apprised of everything that was going on. More

They gave prompt service and answered all my concerns about my vehicle. Very courteous and professional. about my vehicle. Very courteous and professional. More

They listened to my concerns. Were helpful in accommodating a loaner vehicle and were over pretty timely in returning the vehicle completed: Were helpful in accommodating a loaner vehicle and were over pretty timely in returning the vehicle completed: More

Very knowledgeable and professional advisors. Easy to deal with, would highly recommend for service or repairs Easy to deal with, would highly recommend for service or repairs More

Service was excellent. Megan was knowledgeable, respectful of my time and courteous. She communicated well with status and followup and delivered a very personalized servi Megan was knowledgeable, respectful of my time and courteous. She communicated well with status and followup and delivered a very personalized service. More

Great experience with Carmen as my service advisor. She explained the recommendations needed for my vehicle and the time it will take to complete. She followed up multiple times to provide a status upd She explained the recommendations needed for my vehicle and the time it will take to complete. She followed up multiple times to provide a status update. I knew exactly what was being worked on with my vehicle at all times. Overall outstanding customer service! More

Had a deal on paper - came in to sign and take the vehicle home. Was told that there was a new sales manager on the floor (Alex), and our “old” deal (written Saturday, I’m writing this on a Sunday) wa vehicle home. Was told that there was a new sales manager on the floor (Alex), and our “old” deal (written Saturday, I’m writing this on a Sunday) was null and void. They wanted to reassess our trade, and rework the entire deal even though numbers had already been agreed to and we were ready to run credit. Absolute joke the way Alex treated my wife and I for this process. We waited around for 1.5 hours before they decided to tell us we were, for some unexplained reason, back at square one. More

Service rep was not helpful on follow up call. I called, left message and I got run around I called, left message and I got run around More

Great service Megan from service always takes care of me. I would recommend this dealership me. I would recommend this dealership More