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Swickard Buick GMC of Thousand Oaks

Thousand Oaks, CA

Overview
Reviews
4.5
142 Reviews
Call Dealership (805) 367-5978

3601 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 142 reviews

July 12, 2024

Helpful responsive and tentative staff. Technicians did excellent work. My service experience was a pleasure and I highly recommend this dealership. More

by zzzcq3
Recommend Dealer
Yes
Employees Worked With
Dante Galatolo
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Jul 12, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for the glowing review! We're delighted to hear that our team at Swickard Buick GMC of Thousand Oaks provided excellent service. We appreciate your recommendation and look forward to serving you again!

July 10, 2024

The service advisor was good with the communication by updating me every few days. Unfortunately, they didn't fix the problem I'm having with the vehicle. More

by Sbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio
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Jul 11, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for your feedback. We're glad our service team at Swickard Buick GMC of Thousand Oaks kept you informed, but sorry to hear the issue wasn't resolved. If I can get you to contact me at the email address below with your full name and phone number, I'll have one of our Service Managers reach out to you soon to discuss this further - your satisfaction is our priority. Also, when you contact me, please reference "Sbrown" so that I can associate your email with this review. Thank You, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

July 10, 2024

Professional and friendly staff. Easy scheduling! The service rep was professional and friendly. On time service! A top notch experience More

by kerrykramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cervantes
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Jul 11, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Kerry, we're delighted to hear you had a top-notch experience with our team at Swickard Buick GMC of Thousand Oaks! Thanks for the great feedback!

July 09, 2024

The service rep, Julio is great and an asset to Swickhart Cadillac. If you need Cadillac service ask for Julio. More

by Jerry O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante is also great
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Jul 10, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Jerry, we're delighted to hear that Julio provided excellent service at Swickard Buick GMC of Thousand Oaks. Thanks for the recommendation!

July 09, 2024

Everyone is friendly and helpful. I don't take my vehicle any were but thousand oaks Cadillac buick gmc. More

by pattyclancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magen, carman
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Jul 09, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for the kind words! We're delighted to hear that our team at Swickard Buick GMC of Thousand Oaks has earned your trust and loyalty. We look forward to continuing to serve you!

June 30, 2024

My experience yesterday with the service representative, Arthur, was very positive. He was helpful and efficient. I have not had a very good experience with this dealership since Kai retired, so I’m hopef More

by jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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Jul 01, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for sharing your experience with Arthur at Swickard Buick GMC of Thousand Oaks. We're glad to hear he was helpful and efficient, and we appreciate your feedback as we strive to improve our service!

June 29, 2024

Arthur and the staff are amazing. Will only service my vehicles here. And would refer all my friends and family More

by Justin S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur
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Jul 01, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Justin, we're delighted to hear that Arthur and our team at Swickard Buick GMC of Thousand Oaks have earned your trust. Thanks for the referrals!

June 27, 2024

Very helpful throughout the whole process. Kept me in the loop of process even when parts were unavailable. Thanks Arthur Reyes for all the help on this. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Reyes
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Jun 28, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Carlos, we're glad to hear Arthur and the team at Swickard Buick GMC of Thousand Oaks kept you informed and provided great service. Thanks for sharing your experience!

June 25, 2024

Service technician Megan was excellent and always takes care of me. Facility is first class. More

by Mphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Jun 26, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for taking the time to leave Swickard Buick GMC of Thousand Oaks a five-star review! We will give kudos to Megan for her first-class service.

June 23, 2024

Pleasant work environment a pleasure to take my car to this wonderful and clean dealer More

by luisines16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Jun 24, 2024 -

Swickard Buick GMC of Thousand Oaks responded

Thank you for leaving Swickard Buick GMC of Thousand Oaks a five-star review! We are thrilled that you had a positive experience.

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