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Swickard Chevrolet of Thousand Oaks

Thousand Oaks, CA

4.6
382 Reviews

3440 Thousand Oaks Blvd

Thousand Oaks, CA

91362

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Showing 382 reviews

October 24, 2025

Outstanding. The service was fast and efficient and staff was kind and friendly and helpful. More

by Teri Mika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy
Oct 24, 2025 -

Swickard Chevrolet of Thousand Oaks responded

Teri, thank you for being such a great customer of Swickard Chevrolet Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

October 16, 2025

Excellent customer service from the beginning to the end , I will come back. For my next vehicles More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Bush
Oct 17, 2025 -

Swickard Chevrolet of Thousand Oaks responded

Robert, it was our pleasure to assist you. Thank you from all of us here at Swickard Chevrolet Thousand Oaks!

October 14, 2025

Well I felt comfortable at the dealership and not pressured at all. It has a nice appearance and most importantly I found a car that I really liked and I could afford. More

by dewing1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy
Oct 15, 2025 -

Swickard Chevrolet of Thousand Oaks responded

We're pleased to hear you felt comfortable and found a car within your budget at Swickard Chevrolet Thousand Oaks. Thank you for your business and congratulations on your purchase!

October 11, 2025

If you want to know anything that is happening with your vehicle. This is not the place. I have left multiple messages for my service person (Ervin) along with the service manager (Keir) No one has called m More

by Nickkjr
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keir And Ervin
Oct 23, 2025 -

Swickard Chevrolet of Thousand Oaks responded

Nick, we are sorry to hear about the lack of communication you experienced. We pride ourselves on keeping our customers informed throughout the service process, and it sounds like we really let you down here. Please allow us to look into this further and provide an update. Additionally, please feel free to reach out to the email below with your best contact information if you would like to discuss further. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

October 04, 2025

Professional and effective service. Convenient scheduling and good communication. Issue resolved with helpful insights moving forward More

by vast.article.9w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin Pech
Oct 06, 2025 -

Swickard Chevrolet of Thousand Oaks responded

We're so pleased to hear about your experience with our team! Thanks for choosing Swickard Chevrolet Thousand Oaks and for sharing your support online. Have a great day!

September 24, 2025

i’ve had two major issues they were cooperative. They were responsible. They were very very quick to Assist assist me and they did everything they could and went out of their way to take care of my More

by ragpicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jake
Sep 25, 2025 -

Swickard Chevrolet of Thousand Oaks responded

We're delighted to hear our team went above and beyond for your Silverado EV! Thank you for choosing Swickard Chevrolet Thousand Oaks and sharing your experience. Safe travels ahead!

September 21, 2025

I had a battery replaced. I was going to be charged for the full price. When I went to pay, I found out via the digital board there was a $390 discount for battery replacement More

by buckjellison
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't know.
Sep 22, 2025 -

Swickard Chevrolet of Thousand Oaks responded

We are glad you were able to get your battery replaced, but are disappointed to hear about the delay that accompanied your visit. We want our customers to enjoy straightforward, seamless service, and we will address this feedback with the team to ensure we improve our communication surrounding discounts. If you would like to discuss, please feel free to reach out directly to the email below with your contact information. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

September 21, 2025

Ervin is an outstanding advisor — knowledgeable, professional, and always a pleasure to work with. He makes the service experience simple and stress-free. I continue to come back because of the exce More

by mayaendrawes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin
Sep 23, 2025 -

Swickard Chevrolet of Thousand Oaks responded

We're happy you enjoyed working with Ervin! Thanks for choosing Swickard Chevrolet Thousand Oaks and for sharing your feedback. We'll see you next time, Maya!

September 13, 2025

These are very dedicated and very talented service professionals who take my needs and my vehicle’s requirements seriously and deliver on their promises. More

by elmontman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and Izzy
Sep 15, 2025 -

Swickard Chevrolet of Thousand Oaks responded

Thank you for your kind words about our team! We appreciate your business and hope to see you again at Swickard Chevrolet Thousand Oaks. Safe travels!

September 04, 2025

This place has possibly the worst customer service I've ever seen. I've been trying for days to get someone to contact me in regards to an f450 they have on their lot. Started messaging a salesman gave him More

by Jlang0123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Giovanni Ramirez and midori chavira
Sep 06, 2025 -

Swickard Chevrolet of Thousand Oaks responded

It's disheartening to hear about your experience with our customer service. We strive for prompt and attentive communication, so it's concerning that we've fallen short in this case. I'd like to help you get a response but I will need more information. Please reach out directly to me at the email address below with your full name and phone number. Also, when you contact me, please list the name "Jlang0123 " on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

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