Swickard Chevrolet of Thousand Oaks

Dealership was very organized, clean and well managed. Everyone I came in contact with was curious and helpful Everyone I came in contact with was curious and helpful More

I brought my 2018 Chevrolet Colorado Duramax diesel to Swickard Chevrolet Thousand Oaks with a check engine light. The truck drove to the dealership at highway speeds — 70 to 80 mph — without issue. I Swickard Chevrolet Thousand Oaks with a check engine light. The truck drove to the dealership at highway speeds — 70 to 80 mph — without issue. I paid $1,400 for a diagnosed turbo hose repair. When I picked the vehicle up, it could not exceed 25 mph. That change happened while the truck was in their care. The dealership then disclosed — after charging me $1,400 — that the turbo had failed, and quoted approximately $5,500 for replacement. A competing authorized Chevrolet dealer quoted approximately $3,000 for the same repair. An independent mechanic quoted $3,200. Swickard's quote was roughly 70% above what I found elsewhere — presented while my vehicle was disabled on their lot. I have never received a satisfactory explanation for how a truck that drove to the dealership at highway speed left unable to exceed 25 mph. The General Manager declined to offer meaningful resolution. A California Bureau of Automotive Repair complaint (Case #CP2026-9612) is currently active. The investigator confirmed the dealership followed GM protocols but could not explain the before-and-after drivability change. I was ultimately forced to sell the vehicle as undrivable and purchase a replacement. I am sharing this as factual consumer information. I have documentation supporting every statement made here. Just wanted to share my negative experience with this dealership. More

Best Customer service and satisfaction! I was able to purchase a better model of the vehicle I initially wanted. So many options! I was able to purchase a better model of the vehicle I initially wanted. So many options! More

Bill was very easy to work with and was able to answer all our questions and was also very quick getting us into our new car all our questions and was also very quick getting us into our new car More

Azahir was very helpful and very kind one of the best sales man I have ever dealt with thank you. sales man I have ever dealt with thank you. More

Everyone I worked with in purchasing a new vehicle (Peter Bueschen, Izzy, and Eden) provided great help in accommodating my needs and wishes, full explanations, and very friendly service; the best interface Bueschen, Izzy, and Eden) provided great help in accommodating my needs and wishes, full explanations, and very friendly service; the best interface I have had with a dealership in purchasing a new car. More

It was a pleasure working with Bill Herold thru the process of finding a car to finalizing and delivery. Also his time spent going over the features and settings in the car was appreciated. process of finding a car to finalizing and delivery. Also his time spent going over the features and settings in the car was appreciated. More

Great service, in every department, just awesome very friendly, great help all around, make you feel like family friendly, great help all around, make you feel like family More

Swickard of Thousands Oaks was very straight forward and responsive to our needs in our new Tahoe. Communication was seamless from Izzy through Eden in financing. responsive to our needs in our new Tahoe. Communication was seamless from Izzy through Eden in financing. More