Swickard Chevrolet of Thousand Oaks

Satisfied yes need better communication I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they cou I have insufficient experience with this dealer to say that I would recommend them. They fixed my problem but only after wasting a day saying they couldn't get the issue to repeat. I had to go in and take a ride with the technician to show them. I do believe Rich, my service adviser was trying but overloaded. I was frustrated with the lack of updates on the status of my vehicle. I waited the entire first day to find out they couldn't get the issue to repeat and this was after I called him for an update at the end of the day. I approved the work on the basis of a quote of $514 but when I arrived I was initially approached with a bill for $661. He adjusted it to just below $500 but only after I questioned why the amount changed from the quote? More

Fair and Loyal Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy Second lease here at Silver Star. I feel they are fair, professional and loyal as a returning customer. In 3 years I will back to maybe lease or buy again. More

Oil Change/Recall Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required wor Becky Ispas is the best! Friendly, professional, and helpful. She makes it a pleasurable experience. Thank you. Technicians performed the required work as it ordered. More

Enjoyable Experience Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. Just had my oil changed & tires rotated.....however, as always, friendly staff and crew attended to me like if I was going to buy a Bentley. More

They were very helpful They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight f They were knowledgable, helpful, friendly. They helped set up bluetooth and explained and demonstrated how most featured work. The sale was straight forward and they made sure I understood and was satisfied with the deal and final price. More

Friendly and professional from start to finish. This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! This was my first service on my car and I wasn't sure where to take it because there are Chevy dealers on all sides of me. Thanks for washing my car! Becky answered all my questions, was helpful on the phone making the appointment and again when I brought my car in. It was a good choice coming to Silver Star, thank you. More

Excellent and Fast Service Everything was great, fast and courteous service with a smile. Got a message and a call when vehicle was ready for pick up, car was washed too. Everything was great, fast and courteous service with a smile. Got a message and a call when vehicle was ready for pick up, car was washed too. More

Great experience as usual Rich Halley does a great job of taking care of me. I always feel like the most important customer I have. He is very knowledgeable and honest. Rich Halley does a great job of taking care of me. I always feel like the most important customer I have. He is very knowledgeable and honest. More

Fantastic, fast service. Very friendly and professional staff. I’d definitely go back for any of my service needs. My truck was washed and vacuumed at the time of pick up. Keep up the amazing work!!!!! staff. I’d definitely go back for any of my service needs. My truck was washed and vacuumed at the time of pick up. Keep up the amazing work!!!!! More

Rich is Great He always pleasant to deal with. He makes my experience at your Dealership like visiting a friend I haven’t seen for a while. Please take good care of He always pleasant to deal with. He makes my experience at your Dealership like visiting a friend I haven’t seen for a while. Please take good care of him so he is there when I come back. More