Swickard Chevrolet of Thousand Oaks

Review of Recent Service The recent service I had was fine. The service writer ,Lamarr Franklin, was terrific. In all honesty, my previous service experiences have been less The recent service I had was fine. The service writer ,Lamarr Franklin, was terrific. In all honesty, my previous service experiences have been less than stellar. However, based on my most recent service, I look forward to having positive experiences in the future. As the current owner of two Chevrolets and also in the market for an additional car, my purchase will be influenced by the quality of service I will be receiving. More

very plesant sales personel and credit mgr The staff that works the entire dealership are all very pleasant and helpful. John was pleasant and a joy to talk to never was he pushy on any part of The staff that works the entire dealership are all very pleasant and helpful. John was pleasant and a joy to talk to never was he pushy on any part of the sale. the way it should be when you purchase a auto More

car lease - Follow up to my lease return experience Update January 2018: Too good to be true. The experience of returning the vehicle and re-leasing another here seemed too easy - and unfortunately was Update January 2018: Too good to be true. The experience of returning the vehicle and re-leasing another here seemed too easy - and unfortunately was too good to be true. To start it all off I originally received various calls from the salesperson ten days prior to the actual original lease expiration date asking me to come in, return my old vehicle at the dealership and look around for a new lease. I was reassured countless times by the salesperson that it was common practice to bring the car in to the dealer (even 2 days early) and leave with another if we chose to lease again with them... made sense, especially to someone who had never leased before. This plus the fact that the salesperson told us that this was the normal process and of course not imagining that an organization who deals solely in the sales and leasing of vehicles could get this part wrong, made me feel like this was how it was done. I turned the car in after negotiating details on the usual stuff and was told that the car was now the responsibility of the dealership and I need not worry about it ever again. Off I went in my new leased car. Too easy. Two months later, I get a letter from Ally Financial telling me I may owe $14,000 in early termination fees and another saying I owed almost $400 and this would affect my credit. Dealing with Ally was another awful experience (talk about being treated like a criminal) Bottom line- Beware when you are turning in your old lease even if its to the dealer and even if you are leasing another vehicle from the same place! To their credit I sent an email to the sales manager (Harry Panosian) and he was immediately responsive. Hopefully this will be resolved- updates to come - although it never should have happened to begin with. Old review: Great experience working with Patrick on our new car lease...recommend working with him.. felt like he really worked with us on getting best deal for our situation. More

Purchase I worked with Josh on my purchase and it was the best experience I have ever had and it was the 136 car purchase I have had over many years .When I le I worked with Josh on my purchase and it was the best experience I have ever had and it was the 136 car purchase I have had over many years .When I left in my new car I had only good feelings and felt that I had not been taken advantage of in the pricing or the presentation of my options. As to t he financing person he had me in and out of his office in a very short period of time,but took his time in explaining what I was signing. More

same day power window repair My power window failed to close on the first rainy day since forever in So Cal, ans Silver Star was able to make same day repairs and get me back on t My power window failed to close on the first rainy day since forever in So Cal, ans Silver Star was able to make same day repairs and get me back on the road. Thanks guys!! More

pleasant experievce I was very pleased with the service I received from the salesman and financial person as they walked me through the purchase of my car,. I was very pleased with the service I received from the salesman and financial person as they walked me through the purchase of my car,. More

Best Salesman Knowledgeable Salesman. Very helpful concerning all of the cars features. Made us feel at home. Grade A+. We spend a long time with him. We had many q Knowledgeable Salesman. Very helpful concerning all of the cars features. Made us feel at home. Grade A+. We spend a long time with him. We had many questions he answered. More

Service done and problem resolved in one day Although I miss my service tech for the last 10 years or so Bob Geary who retired my new service tech Carmen Perdomo has taken good care of me and I p Although I miss my service tech for the last 10 years or so Bob Geary who retired my new service tech Carmen Perdomo has taken good care of me and I plan on continuing my long relationship with Silverstar Chevrolet. More

oil change It was fine, took an hour but they also washed my car. I don't like filling out surveys. If I had a complaint I would have said something.. I try to It was fine, took an hour but they also washed my car. I don't like filling out surveys. If I had a complaint I would have said something.. I try to avoid businesses that pester people with them More

Oil Change Silver Star service was great. My Car was serviced on a routine oil change and maintenance. The service department did a great job. My car was taken i Silver Star service was great. My Car was serviced on a routine oil change and maintenance. The service department did a great job. My car was taken in early, serviced and finished in a timely manner. More