
Swickard Honda
Gladstone, OR
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Worst experience ever! Confusion for online sales. No followup. Extended time to figure out lease process and to generate paperwork. They didn’t understand their own paperw Confusion for online sales. No followup. Extended time to figure out lease process and to generate paperwork. They didn’t understand their own paperwork. Called Honda finance to try to have them explain since the dealer was confused. Repeatedly texted and called to try to have them explain- no response after a few days called them again since they weren’t calling me. Would not provide me with my application number thought I directly asked the manger for it. Missed end of the month deadline to lease because they were so slow. Filed a complaint with cooperate office. Managed to Leased a vehicle from another dealership at the last minute who completed everything in only 24 hours from start to finish and received the paperwork in time to meet the months end deadline ( dealer I went through wasn’t even a “ buy online dealer” and still completed the deal). Swickard should not be listed as an online dealer if they can’t do what they say. More
Jada, a service rep at Swickard Honda in Gladstone was condensending and rude. I will never deal with her again. She did not explain the process or price. When I asked her the comment was " it was in the condensending and rude. I will never deal with her again. She did not explain the process or price. When I asked her the comment was " it was in the paper you signed. You should have read it". More
Customer waiting area was pleasant and the service rep, Tina was very helpful in explaining all that needed to be done. I’ve tried other dealerships in the past, and I think this one ranks above them all. Tina was very helpful in explaining all that needed to be done. I’ve tried other dealerships in the past, and I think this one ranks above them all. More
My experience getting service at this dealership has been phenomenal; Jada especially is lovely to work with. When I came here to buy a car, I was passed over and the salesperson only spoke to my husband, phenomenal; Jada especially is lovely to work with. When I came here to buy a car, I was passed over and the salesperson only spoke to my husband, not to me. So I bought my CRV from the dealership in Beaverton instead. :) More
I have been taking my Odyssey for 10+ years. Always treated me right. I love the free car wash as it sends me down the road with a smile. Always treated me right. I love the free car wash as it sends me down the road with a smile. More