Swickard Honda of Thousand Oaks

Danny and Ben were amazing to work with. They made us feel like family. They made the car buying experience easy, with zero stress. Swickard Honda of Thousand Oaks is the best car dealership They made us feel like family. They made the car buying experience easy, with zero stress. Swickard Honda of Thousand Oaks is the best car dealership I have ever bought a car from. From walking on the lot to signing all the papers and driving off the lot, everyone there was amazing. My husband and I went to several dealerships before deciding to buy from Swickard Honda of Thousand Oaks and believe me the other dealerships made us feel like vultures were circling and that we were being bullied into buying a car that we didn’t want. If you ever need a car, go see Danny (not Daniel two different people) and Ben at Swickard Honda of Thousand Oaks!!! They are truly amazing!! More

Absolutely god awful service. I came in to have my 2016 Honda Civic looked at for an A/C issue and potential repair. The only good thing I can say about the dealership is that the I came in to have my 2016 Honda Civic looked at for an A/C issue and potential repair. The only good thing I can say about the dealership is that they didn't charge me or try to upsell me on other services. I brought my car in first thing on a Wednesday and was told the repair would be ready by Friday, although it was like pulling teeth trying to get a straight answer since the tech advisor, Gal, would either take forever or simply not respond after I asked questions. Part of my repair was under warranty, so I only moved forward with those repairs. Other recommended services included a full repair of my A/C and I was quoted $3200 in total. I said that I can't do that right now, and then they immediately reduced the price to $1900. Huh? You can just take off $1300 at your leisure? I didn't trust the pricing after that. I did not receive any status updates on that Thursday or AM Friday, so I decided to reach out to the dealership to inquire about an ETA because I needed my car for the weekend. First, I chatted with the "liaison" on their website, who told me that they didn't have a record of my name or phone number in the system. Then, they transferred me to the service dept., who said they did not have an ETA because they weren't my direct tech advisor. I called the dealership and was forwarded to the service dept. I was immediately met with voicemail. I left a message and expected my tech advisor to call back. I tried texting my tech advisor and was met with no responses. After an hour, I called the dealership again, and the receptionist again sent me to the service dept. Straight to voicemail, no one answered. I then got a ride to the dealership to hopefully get an answer in-person. First, all service advisors that were available were confused about the status of my repair. It took them 15 minutes to just figure out who I was, what car I left with them, and the status. I was then told that my service advisor was out-of-office for the day! So they had to do some workarounds to pull up my information. Absolutely frustrating experience and I will never go back to Swickard Honda. How is it that no one other than your direct tech supervisor can answer a simple ETA question? You don't have anyone who can simply walk over to the techs and ask? Do better. More

The dealership is immaculate, everyone was professional, knowledgeable, friendly and helpful. All questions were answered and all requests were at least attempted to be fulfilled knowledgeable, friendly and helpful. All questions were answered and all requests were at least attempted to be fulfilled More

Customer service could be better. Had a hard time getting my documents sent or handed to me after purchasing a vehicle. Left multiple text , calls , & voicemail . After 2 weeks of no Had a hard time getting my documents sent or handed to me after purchasing a vehicle. Left multiple text , calls , & voicemail . After 2 weeks of no help, Had to drive 90+ miles back to the dealer to ask in person. More

Everything was great from beginning to end. They did everything they said, and car was ready and done correctly. They did everything they said, and car was ready and done correctly. More

Great service they take the time to show us the car very polite people thank you for everything polite people thank you for everything More

Omar at Swickard Honda Thousand Oaks was fantastic in helping us decide on which CRV to buy. It was our first time buying from a dealership and we were very pleasantly surprised with how smooth the proce helping us decide on which CRV to buy. It was our first time buying from a dealership and we were very pleasantly surprised with how smooth the process was. More

Always use this dealership for all of my Honda needs and service! I trust they will have the right parts and technicians to do everything need. service! I trust they will have the right parts and technicians to do everything need. More

Daniel was great even though we weren't the easiest customer. He stayed composed, to the point and followed up on the right moment. We will for sure be coming back to Swickard Honda and if in any way p customer. He stayed composed, to the point and followed up on the right moment. We will for sure be coming back to Swickard Honda and if in any way possible, we'll try to have Daniel deal with us once more. More

1 1/2 hours as promised for oil change. Everything explained when job was completed. Very satisfies Everything explained when job was completed. Very satisfies More