Swickard Honda of Thousand Oaks

The team and staff at swickard Honda of Thousand Oaks are the best especially Omar jalal he made my car experience great. Omar jalal is a trustworthy professional when it comes to Honda he made the process e the best especially Omar jalal he made my car experience great. Omar jalal is a trustworthy professional when it comes to Honda he made the process easy and smooth. Would definitely recommend asking for him. More

Great customer service! Mark Guzman was very helpful in getting the deal done! Highly recommend Swickard Honda of T.O. Mark Guzman was very helpful in getting the deal done! Highly recommend Swickard Honda of T.O. More

Sales process (salesman Chris Soto) was good. He was responsive online, courteous when we met at dealership. For a young sales person, Chris did a good job. Overall I felt the process took far to He was responsive online, courteous when we met at dealership. For a young sales person, Chris did a good job. Overall I felt the process took far too long. Almost 2 1/2 hours for a deal that was coordinated online: Price and car were both agreed upon. Credit was pulled and we were approved for a loan we were happy with. My biggest objection was the conduct of Tim (finance manager). Long story, but having stated several times that we did NOT want service/warrenty he proceeded to include in the final contract. 3500.00! Small talk, slight of hand, distractions, we (our fault) did not catch until the next morning. I immediately contacted dealership and after several hours they rewrote the contract. I felt finance process was deceptive and unethical. We will NEVER deal with this dealership again. More

Very efficient and knowledgeable service provider. Connor was friendly and made the experience very smooth and easy. Connor was friendly and made the experience very smooth and easy. More

I brought my Honda in on Monday for an oil change and just check up. Christina Lopez was very helpful and it was nice speaking with a young woman, because I am a woman. The service went well and she expl just check up. Christina Lopez was very helpful and it was nice speaking with a young woman, because I am a woman. The service went well and she explained everything to me overall, it was a good experience. More

Danny and Ben were amazing to work with. They made us feel like family. They made the car buying experience easy, with zero stress. Swickard Honda of Thousand Oaks is the best car dealership They made us feel like family. They made the car buying experience easy, with zero stress. Swickard Honda of Thousand Oaks is the best car dealership I have ever bought a car from. From walking on the lot to signing all the papers and driving off the lot, everyone there was amazing. My husband and I went to several dealerships before deciding to buy from Swickard Honda of Thousand Oaks and believe me the other dealerships made us feel like vultures were circling and that we were being bullied into buying a car that we didn’t want. If you ever need a car, go see Danny (not Daniel two different people) and Ben at Swickard Honda of Thousand Oaks!!! They are truly amazing!! More

Absolutely god awful service. I came in to have my 2016 Honda Civic looked at for an A/C issue and potential repair. The only good thing I can say about the dealership is that the I came in to have my 2016 Honda Civic looked at for an A/C issue and potential repair. The only good thing I can say about the dealership is that they didn't charge me or try to upsell me on other services. I brought my car in first thing on a Wednesday and was told the repair would be ready by Friday, although it was like pulling teeth trying to get a straight answer since the tech advisor, Gal, would either take forever or simply not respond after I asked questions. Part of my repair was under warranty, so I only moved forward with those repairs. Other recommended services included a full repair of my A/C and I was quoted $3200 in total. I said that I can't do that right now, and then they immediately reduced the price to $1900. Huh? You can just take off $1300 at your leisure? I didn't trust the pricing after that. I did not receive any status updates on that Thursday or AM Friday, so I decided to reach out to the dealership to inquire about an ETA because I needed my car for the weekend. First, I chatted with the "liaison" on their website, who told me that they didn't have a record of my name or phone number in the system. Then, they transferred me to the service dept., who said they did not have an ETA because they weren't my direct tech advisor. I called the dealership and was forwarded to the service dept. I was immediately met with voicemail. I left a message and expected my tech advisor to call back. I tried texting my tech advisor and was met with no responses. After an hour, I called the dealership again, and the receptionist again sent me to the service dept. Straight to voicemail, no one answered. I then got a ride to the dealership to hopefully get an answer in-person. First, all service advisors that were available were confused about the status of my repair. It took them 15 minutes to just figure out who I was, what car I left with them, and the status. I was then told that my service advisor was out-of-office for the day! So they had to do some workarounds to pull up my information. Absolutely frustrating experience and I will never go back to Swickard Honda. How is it that no one other than your direct tech supervisor can answer a simple ETA question? You don't have anyone who can simply walk over to the techs and ask? Do better. More

The dealership is immaculate, everyone was professional, knowledgeable, friendly and helpful. All questions were answered and all requests were at least attempted to be fulfilled knowledgeable, friendly and helpful. All questions were answered and all requests were at least attempted to be fulfilled More

Customer service could be better. Had a hard time getting my documents sent or handed to me after purchasing a vehicle. Left multiple text , calls , & voicemail . After 2 weeks of no Had a hard time getting my documents sent or handed to me after purchasing a vehicle. Left multiple text , calls , & voicemail . After 2 weeks of no help, Had to drive 90+ miles back to the dealer to ask in person. More

Everything was great from beginning to end. They did everything they said, and car was ready and done correctly. They did everything they said, and car was ready and done correctly. More