Swickard Honda of Thousand Oaks

Valeria and Gary made this an enjoyable experience. Car buying can be a very stressful experience and they made it so That It was smooth and efficient Car buying can be a very stressful experience and they made it so That It was smooth and efficient More

Fast efficient service even on a Saturday without appointment, Connor was professional and is a courteous employee appointment, Connor was professional and is a courteous employee More

Omar was great, very knowledgeable and helpful. He helped us to get the best car at the very reasonable price, thanks Omar. He helped us to get the best car at the very reasonable price, thanks Omar. More

Finally, after a long time of dealing with many changes in service advisors, I had the pleasure of working with someone honest and professional — Jason Van Dixhorn at Honda of Thousand Oaks. These days it in service advisors, I had the pleasure of working with someone honest and professional — Jason Van Dixhorn at Honda of Thousand Oaks. These days it feels like everyone is just trying to make money without providing real customer service, but Jason proved to be different. Even though the car wash service has been removed, Jason made sure my overall experience was positive. He was transparent, respectful, and truly represented the company the right way. Management should have 3–4 more people like him, because at the end of the day it’s not about the big name of the company or the building — it’s about the customer service representative. Jason is one of the best I’ve come across, and I want to thank him for restoring my trust in the service department. More

Finally, after a long time of dealing with many changes in service advisors, I had the pleasure of working with someone honest and professional — Jason Van Dixhorn at Honda of Thousand Oaks. These days it in service advisors, I had the pleasure of working with someone honest and professional — Jason Van Dixhorn at Honda of Thousand Oaks. These days it feels like everyone is just trying to make money without providing real customer service, but Jason proved to be different. Even though the car wash service has been removed, Jason made sure my overall experience was positive. He was transparent, respectful, and truly represented the company the right way. Management should have 3–4 more people like him, because at the end of the day it’s not about the big name of the company or the building — it’s about the customer service representative. Jason is one of the best I’ve come across, and I want to thank him for restoring my trust in the service department. More

From beginning to end this was a great experience. Omar was knowledgeable and answered all my questions without hesitation. While waiting he offered water and kept checking back with updates. I appr Omar was knowledgeable and answered all my questions without hesitation. While waiting he offered water and kept checking back with updates. I appreciate the staff as well who were friendly and kind! I will be a return customer! More

Swickard Honda was really good to work with and were extremely helpful with financing the Explorer. The people who helped me wet very friendly and informative. I would recommend them to anyone who is lo extremely helpful with financing the Explorer. The people who helped me wet very friendly and informative. I would recommend them to anyone who is looking for a car. More

Professional nice people, everything was shown explained, discussed a lot of options that can be chosen . thank you explained, discussed a lot of options that can be chosen . thank you More

My recent experience at Swickard Honda was extremely disappointing. After a 24-hour wait with no communication on my vehicle's status, I went to the dealership only to be dismissed by the service manage disappointing. After a 24-hour wait with no communication on my vehicle's status, I went to the dealership only to be dismissed by the service manager and told that no one in leadership had time to speak with me. The complete lack of professionalism and customer service was unacceptable, and I was forced to leave without my car being serviced. I cannot recommend this dealership to anyone. The service manager was more focused on finishing his breakfast and fixing 2 personal computers and completed disregarded my request to speak for 5 minutes regarding the lack of follow-up from his staff. Can't blame the staff if leadership is POOR. Customer Service is NOT a priority for this service center - clearly FOOD and SELF INTEREST exceed customer care. More

I purchased my Honda Civic from Swickard Honda in 2023 and had a positive experience with the sales and financing teams. Over the past two years, I’ve brought my car in for basic maintenance, which has ge and had a positive experience with the sales and financing teams. Over the past two years, I’ve brought my car in for basic maintenance, which has generally been smooth, with reasonable wait times and clear communication. However, during my most recent visit for an oil change and tire rotation, the mechanic suggested replacing the engine and cabin air filters based on my car's mileage and appearance. I was quoted $130 for both, which I accepted for convenience, despite knowing I could do it myself for $30–50. When I received the final bill for $220.99, I was told the initial quote was only for one filter, and the advisor apologized for not making this clear. I paid the full amount, but was disappointed by the lack of transparency. In summary, per my experience, I recommend this dealership for new vehicle purchases and warranty-covered service. However, I do not trust them for other service work due to unclear pricing, and I will not be returning for non-warranty maintenance. The lesson I learned was to always request an itemized quote up front before performing any service work. I am updating my review since the first posting. In the interim, Carla Rosales from Swickard's customer service team reached out to me to discuss what happened. She was extremely understanding and apologized for the miscommunication. She asked thoughtful questions to understand better what had happened and how to make future improvements. I was reimbursed for the air filters promptly. I learned that Swickard provides an itemized quote for all recommended services, and the advisor should ensure you review this before agreeing to additional work. I will be returning to Swickard for future maintenance needs, as they have consistently demonstrated a commitment to customer service. More