Swickard Toyota

Bought my Tacoma here end of May. No one had touched it since I bought it. Took it in for 1st oil change over the weekend. Valvoline couldn’t get the oil filter cap off cause an impact wrench had been used since I bought it. Took it in for 1st oil change over the weekend. Valvoline couldn’t get the oil filter cap off cause an impact wrench had been used on it the last time it was put back on, also due to the use of an impact wrench part of it was broken causing normal tool used to remove the cap to slide off. Drove down to dealership to have them do it and fix the problems they caused. First was told you don’t do oil changes on new vehicles, it’s a 2017 certified used not new. Then they couldn’t find me in the system, again, same as when I came to get my license plates & check the status of my 2nd set of keys I still haven’t gotten. I was told that the oil filter cap that the dealership mechanic broke before I bought my truck would cost me close to $100 to replace just in parts. I opted to get only my oils changed and will have an outside mechanic I TRUST and can rely on do all further maintenance including replacing the oil filter cap. Oh and when I went into Valvoline I had 77,777 miles on the truck, we drove straight down from Everett to the dealership and they marked that it had 60,760 miles…it had 73,787 when I bought it. Looking back at the paperwork they put the actual mileage in the spot the color of the vehicle should be. Obviously no one was paying attention to wth they were doing. Now the maintenance log in the app is all jacked up too. Y’all need to get your heads out your xxxxx! More

Dealership is really clean. Staff is very friendly, knowledgeable and helpful. Lots of inventory compared to other dealerships in the area. knowledgeable and helpful. Lots of inventory compared to other dealerships in the area. More

I'm always pleased with the oil change service and everything that is completed (tire rotation, brake check, fluid top off, etc). However, I took one star away because of the wait time. One and a half everything that is completed (tire rotation, brake check, fluid top off, etc). However, I took one star away because of the wait time. One and a half hours this time. It just seems like the appointment schedule could be altered so basic car maintenance is not such a long wait. More

Patrick is so kind and professional. He does a great job and he does it with such a nice smile. and he does it with such a nice smile. More

I've always had a lovely experience at this dealership. Staff is super friendly and answer all of my questions. I also appreciate that the team here is upfront with costs, and can provide a clear breakdown Staff is super friendly and answer all of my questions. I also appreciate that the team here is upfront with costs, and can provide a clear breakdown of work that needs completed. They are also happy to break down any technical questions I may have related to the work so I can better understand what is needed. More

Friendly professional staff, I always know I will get excellent service. They properly set expectations for turnaround time. excellent service. They properly set expectations for turnaround time. More

They didn't really help me to get my car on time and the customer service is poor! customer service is poor! More

No pressure sales. Attentive and helped us find the vehicle we wanted and get out the door! Great experience vehicle we wanted and get out the door! Great experience More

Thank you so much for helping me find the right car for me, explaining all the features to me and also picking me up at home and letting me follow you back. I'm a super.nervous driver so I really appreciat me, explaining all the features to me and also picking me up at home and letting me follow you back. I'm a super.nervous driver so I really appreciate it!! More

Great experience as always Khing took care his customer (the reason i went there) very well. Until next time (the reason i went there) very well. Until next time More