Swickard Toyota

We took our 1989 Toyota Landcruiser in on Dec. 10 for a service of oil/filter, AC, coolant and lube. For some reason, the technician was not able to 'find' all the zerk fittings for lubing. We returned t service of oil/filter, AC, coolant and lube. For some reason, the technician was not able to 'find' all the zerk fittings for lubing. We returned the vehicle on Tuesday, Dec. 13 for a completion of R&R an air filter and an automatic trans. gasket that both had to be ordered. We were going to have them go back over the zerk fittings and lube them ALL this time. It is now 11:50PM on Tuesday, Dec. 13 and the front two (2) tie rod/steering arm zerk fittings have STILL not seen a lube gun. There is still road dirt from so many thousands of miles. These fittings are in plain sight right below the front bumper. It is not as though someone had to go 'find' them. I have had issues with Magic in the past, and basically every other Toyota dealer in the western WA area in working on a 1989 Landcruiser. I realize that this is not a 'newer' vehicle with all the sealed bearings, etc. but an experienced and knowledgeable mechanic should be able to find and do this job in totality without our having to return what will now be three (3) times for the same job. More

Magic Toyota has a superior service department, Khing was fantastic on my visit this week for new tires. I always take my Toyota's here for work! was fantastic on my visit this week for new tires. I always take my Toyota's here for work! More

On Thursday evening, my 2007 Camry V6 2GRE-FE had a massive leak originating from my VVTi hose. I had a strong scent of burnt oil coming from my vents as started my car and was driving away from the pa massive leak originating from my VVTi hose. I had a strong scent of burnt oil coming from my vents as started my car and was driving away from the parking garage. I stop the car and get out to my surprise and shock, a drip trail leading back to the swimming pool that was once my motor oil. So, I go through xxxx to get oil and try to make it back home with some divine intervention, and without locking up my engine thereby killing it. My Camry is my only mode of transport, without it and life would be... difficult; and to say the least money is already tight. The very next day, I called around to local Toyota service depts. explaining my misfortune, and they don't want to even see less touch my Camry on their dime, passed warranty S.O.L. they say, TSB and recall work already done during prior oil services and not Toyota's or their problem. I was advised to call Magic Toyota because they were the service department who replaced and repaired all of my warranty work, that maybe they would do something for me. My day was going bad by this point. But Magic Toyota Service took care of me. I must say to everyone that as soon as I met my Service Manager, Christine Larson of Orange Team, she was understanding of my situation, listened to all of my concerns and took it upon her warm generosity to take care of me and repair my car at no cost on her account. She went back and forth, investigating the details on my car, talking to the techs, researching the parts involved, and in the end took it upon herself to take care of the customer and cover everything. Most of us already know that this level of character is urban legend. But if you have met Ms. Christine Larson and are under her professional Service Team, you already know this as fact. I was in and out with two signatures, a smile and that my car was already started and ready for me to go, and all of this with no appointment on a Friday in under two hours, and no money out of pocket. It is because of good people like Ms. Christine Larson who puts the customer first that keeps Toyota owners loyal to the brand and especially to the dealer. Thank you Christine Larson for everything, Magic Toyota is lucky to have you and I am grateful to you, as with everyone else whom you assist with a smile. More

I bought a car a while ago from these people, who turned out to be everything the stereotype of used car salesman are. They say whatever to secure the deal, but if there are issues later, they make sure to out to be everything the stereotype of used car salesman are. They say whatever to secure the deal, but if there are issues later, they make sure to be as useless as possible, or work to make things harder. First off, they worked to make sure the price they sold the car to me was grossly overpriced, knowing this was my first time to buy a car. I wish that was the only problem. They refused to allow me to return my car a couple days later, which is one thing, but they refused to allow me to cancel other things with the car. I bought warranty and lojack with them, and they grossly misrepresented what lojack was. They don't work to help, but instead gave me the run-around to avoid allowing me to return it. It should also be noted that this is the ONLY place that refuses to refund lojack! DO NOT BUY LOJACK FROM THEM!! To top it off, they even kept the lojack! I even spoke with the people who sell lojack and they said it was completely up to the dealer to return it, as it was never installed. Even they didn't know why the dealership is refusing to refund the lojack. Magic Toyota gives horrible customer service! They don't have anything in their interests except their own profit and refuse to be honorable to decent innocent customers! If you must buy a toyota, buy from ANY other toyota dealership! More

Watch out for the sales manager at this dealership. Says one thing and then does a 180. I asked him if he would sell a car to us at invoice and he said if it were a car that was in stock on his lot he would one thing and then does a 180. I asked him if he would sell a car to us at invoice and he said if it were a car that was in stock on his lot he would. He knew the car we wanted was in Oregon. So, when it came time to make the deal, he said $1,000 over invoice plus a $995 delivery fee. Last time I checked, you should be able to get a car up her for under $200. And if you're going to charge a delivery fee, then what about selling the car at invoice like we had agreed? Paul totally went back on his word. To this sales manager: Lucky for you my in-laws gave in to your disrespectful tactics. Hope the quick extra commission is worth the word I will be spreading about how you do business. More

The work is excellent, they provide quality customer service. I've been using Magic Toyota for over 15 years and appreciate how well they take care of my vehicle. I am always informed of costs prior t service. I've been using Magic Toyota for over 15 years and appreciate how well they take care of my vehicle. I am always informed of costs prior to the work being done,which is very important to me. I not only would recommend this dealership, I do to friends and family. More

The staff in the service department are friendly, expedicious, accomodating to the needs and schedule of customers, and above all, are always professional. Yes, you may be able to find a more afford expedicious, accomodating to the needs and schedule of customers, and above all, are always professional. Yes, you may be able to find a more affordable place to have your Toyota serviced, but as the adage goes - you get what you pay for. I am willing to pay a slightly bit more to know my car and my time is acknowledged as being valuable. Other service shops could learn from the customer experience one would receive from the service department at the Toyota dealership in Edmonds, WA. More

Christine was very friendly and helpful. We got to sit, watch TV and sip Starbucks coffee while the service (maintenance) work was done -- all done promptly and, to the best of our knowledge, correctly. W watch TV and sip Starbucks coffee while the service (maintenance) work was done -- all done promptly and, to the best of our knowledge, correctly. We had a long list of questions about our new vehicle (a Prius is a very different experience) and she worked hard at getting answers for us. More

Christine Larson does an excellent job in the service department. Her pleasant charming way and professionalism goes along way! For the first time visit with the RAV 4, I will givea 5 star rating! This department. Her pleasant charming way and professionalism goes along way! For the first time visit with the RAV 4, I will givea 5 star rating! This is our third Toyota two have been purchased from Magic Toyota. The first a 1984 Celica, second 2001 Camry both had fuel injection problems one under warrantee, one at 40,000 miles. At that time we were told by the dealership to burn mid grade gasoline. The fuel injectors had to be cleaned in the Camry at a cost of $450.00! From that point on we always used mid grade. I asked Christine Larson if the RAV 4 should use mid grade or regular? She said look at the owners manual. I don't want to have a future repair bill on cleaning the fuel injector screens because of impurities in gasoline! I need direction from the service department on this! More

Magic toyota fixed floor mats and they did an excellant job. They were nice and polite while i was there. i will be going there again to get my oil changed and I am happy witht the continued service that job. They were nice and polite while i was there. i will be going there again to get my oil changed and I am happy witht the continued service that i am receiving. I big thankyou to the service department. More