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Swickard Toyota

Edmonds, WA

4.7
1,647 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,647 Reviews of Swickard Toyota

July 31, 2024

Told a 90min wait. Took 2hours, and no update. Q. No car wash coupon given. More

by william.warmouth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Chung
Report | Print
Aug 01, 2024 -

Swickard Toyota responded

William, we're sorry that your visit took longer than expected. Our team aims for efficient, communicative service and we appreciate your feedback as it helps us improve. If you'd like to discuss this further, please reach out directly. Thank you, Leadership Team - customerexperience@swickard.com

July 28, 2024

My intake person was great! Respectful, and patient as busy as they were! He also checked me out and provided all the information I needed. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Jul 29, 2024 -

Swickard Toyota responded

Karen, we're delighted to hear you had a positive experience with our team at Swickard Toyota! Thanks for sharing your feedback!

July 25, 2024

The main reason I go to Swickard is Khing, a first class man that I trust completely. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing Lee
Report | Print
Jul 25, 2024 -

Swickard Toyota responded

We really appreciate you taking the time to leave Khing and Swickard Toyota this awesome review, thank you!

July 20, 2024

They are friendly and keep you informed. The waiting area is clean and spacious with plenty of seating. More

by NW Traveler
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing
Report | Print
Jul 22, 2024 -

Swickard Toyota responded

Thanks for the great feedback! We're glad to hear you found our team at Swickard Toyota friendly and enjoyed our clean, spacious waiting area. We appreciate your support!

July 18, 2024

I depend on the service department at Swickard Toyota. Khing has been coordinating service on my Toyota vehicles for over 26 years. Cars and their owners last longer when they receive the best care. More

by Teacherman411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing Ly - 5 stars
Report | Print
Jul 18, 2024 -

Swickard Toyota responded

We're grateful for your long-term trust in our service department at Swickard Toyota! It's wonderful to hear that Khing has been providing exceptional care for over 26 years. Thanks for sharing this positive feedback!

July 13, 2024

Tommy was great to work with, he was great at communicating to me when the vehicle would be delivered More

by Tnstevens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy, Paul Chung, Taylor Covert, Traci Amor
Report | Print
Jul 15, 2024 -

Swickard Toyota responded

We're glad to hear Tommy provided excellent communication and service at Swickard Toyota. Thanks for the positive feedback!

July 12, 2024

Always helpful and pleasant to do business with. Work is always completed timely and well done. Have used this dealership since 2007 with Khing Ly being my trusted expert and advisor More

by barry.dooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing Ly
Report | Print
Jul 12, 2024 -

Swickard Toyota responded

Barry, we're delighted to hear that Khing Ly and the Swickard Toyota team have consistently provided you with excellent service since 2007. Thanks for your continued trust and support!

July 12, 2024

I have had bad experiences with this dealership, not once but twice and I am giving up on them. More

by bominh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khing Ly
Report | Print
Jul 15, 2024 -

Swickard Toyota responded

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience via the email address below with your full name and contact information. Also, When you contact me, please reference "bominh" so that I can associate your email with this review. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

July 11, 2024

Andrew was excellent, as expected. I have been going to Edmonds Toyota for service since I got the car in 2014. I expect to buy my next car from them. More

by kathom1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Chung, Taylor Covert, Traci Amor
Report | Print
Jul 11, 2024 -

Swickard Toyota responded

We're delighted to hear that Andrew provided excellent service and that you've been a loyal customer since 2014 at Swickard Toyota. We look forward to assisting you with your next car purchase!

July 10, 2024

In for a oil change and tire rotation on a 90 degree afternoon. Christian was attentive, prompt and informative. Staff passed out cold water to patrons in the service waiting room. Definitely will get s More

by marghug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Jul 11, 2024 -

Swickard Toyota responded

We're delighted to hear that Christian and the team made your service visit a pleasant one at Swickard Toyota. Thanks for sharing your experience, and we look forward to seeing you again!

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