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Swickard Toyota

Edmonds, WA

4.6
1,645 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,645 Reviews of Swickard Toyota

April 04, 2022

By far the best service I ever received if your in the market for buying a new car please get in touch with Alejandro Farfan he’s definitely the best person to go to bought my 2022 rav4 through him and it More

by Frederick.hurtado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro, Farfan
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Apr 05, 2022 -

Swickard Toyota responded

Frederick, thank you so much for this fantastic review! We are so thrilled to hear Alejandro went above and beyond to make sure you had a positive overall experience while finding the perfect car for you. It was an absolute pleasure to assist you and welcome to the Swickard Family! Have fun in your brand new awesome Rav4!

April 03, 2022

The purchasing experience of the new auto was good, Had to wait at least 1.5 hours for an opening to the finance department was not so good. More

by rbrtfrtn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Andrew
Report | Print
Apr 04, 2022 -

Swickard Toyota responded

We greatly appreciate you sharing your sales experience with us! We apologize you had to wait longer than expected for our finance department. Enjoy your new vehicle and we encourage you to stop by anytime if you have any questions in the future. Take Care!

April 02, 2022

Quick service, friendly folks, fair prices - I’ve been bringing my vehicles here for years. Thanks Swickard! More

by bethpendergrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Apr 04, 2022 -

Swickard Toyota responded

Beth, thank you from all of us at Swickard Toyota for your kind words and being such a long-time loyal customer! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guest and we’re glad that this commitment was reflected in your visit with Brandon and the team. We look forward to the next time we’re able to serve you again. Have a fabulous week!

April 02, 2022

Had my car serviced Good and pleasant customer service. Ease of intake. Clean waiting area and clean restroom. More

by Highlandertherecanonlybeone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Apr 04, 2022 -

Swickard Toyota responded

We're thankful for your feedback! It’s wonderful to hear that our team provided good customer service and that you felt comfortable while in our waiting area. We appreciate the opportunity to serve you. Please call us whenever we can be of further assistance. Thank you!

April 01, 2022

Great service. Quick turnaround time on the service. Shaylon was fantastic. I appreciate your help on my 4Runner Service. More

by ceafoam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaylon Depew, Paul Chung
Report | Print
Apr 01, 2022 -

Swickard Toyota responded

Thank you ceafoam! It makes our day to hear that we were able to provide you 5-Star service! We’ll make sure to let Shaylon know about your nice feedback—he’ll be thrilled to hear your kind words! We’re grateful that we had the opportunity to serve you. Have a great weekend!

April 01, 2022

Sales reps I worked with Lizzy and Nicolo are fantastic, professional and very helpful! Grateful to work with them. More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy, Nicolo
Report | Print
Apr 01, 2022 -

Swickard Toyota responded

Amy, your positive feedback and 5-Star review is much appreciated! We are delighted to know Lizzy and Nicolo provide you with top-notch customer service and were helpful in getting you into your new vehicle. Thank you for choosing Swickard Toyota and we hope to see you again!

Apr 01, 2022 -

Amy responded

My pleasure!

April 01, 2022

Shaylon we went way out of his way to help me out. He was kind, prompt and was provided excellent communication. I’ll definitely be using them again in the future. More

by ryanerwert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaylon
Report | Print
Apr 04, 2022 -

Swickard Toyota responded

Thank you, Ryan, for writing about your recent visit with us! We are happy to hear that Shaylon provided you with outstanding customer service and communication we strive to deliver to each of our guest. We appreciate you being our customer and we’re here for you anytime! Have a great week!

April 01, 2022

Quality work on time every time and at a reasonable price. I have been a customer since 2007. More

by RUDINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Apr 04, 2022 -

Swickard Toyota responded

Rudini, we sure appreciate you taking the time to leave us your terrific 5-Star review! Thank you for being our wonderful longtime customer and we look forward to seeing you at your next visit!

March 31, 2022

Please stop giving way pessimistic time estimates to CYA, as Bianca(?) did for me. It is not her fault but your management’s CYA style More

by SakuincGol4Ram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bianca
Report | Print
Mar 31, 2022 -

Swickard Toyota responded

Thank you for your review and input! We give our estimates out of consideration for our customers valuable time. Have a good day!

Mar 31, 2022 -

SakuincGol4Ram responded

You gave an estimate of "Over 2 1/2 hours" for a 1 1/2 hr max, and then delivered it in 1 hour. I had to cancel an appointment based on your estimate at the shop, even though original estimate over the phone was 1 1/2 hours. You're actually covering your behind at the expense of the customer, but hiding that fact. I personally will make your facility not my first choice and have also complained to Costco, who encouraged me to use your facility.

March 31, 2022

Good service and maintainance program. Good service people to work with. I’m satisfied with the work. More

by allstarbroadview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Chung
Report | Print
Apr 01, 2022 -

Swickard Toyota responded

It’s so nice to know your overall service visit was a good one! Your feedback means a lot to us, and we are thrilled to learn that your experience was positive! We appreciate your business and look forward to seeing you next time!

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