Swickard Toyota

They can sell you a brand new Toyota Prius but they can’t return a phone call. I’ve been trying to call this dealership and email them regarding cancellation of GAP and the Shield insurance they pressured me return a phone call. I’ve been trying to call this dealership and email them regarding cancellation of GAP and the Shield insurance they pressured me into buying and they will not return my calls or emails. I will be going in person to demand to speak with someone today. $45,000 and they can’t even return a simple call or email. I will steer clear of any future personal or business endeavors here and recommend others do the same. More

Service is really bad, nice building but employees need to put more attention in costumer. to put more attention in costumer. More

Professional, but they focused on the transaction and not the condition or quality of the vehicle on delivery. Added some extra charges which were not desired. the condition or quality of the vehicle on delivery. Added some extra charges which were not desired. More

The initial contact was very professional and set the baseline for the positive actions that followed. baseline for the positive actions that followed. More

Excellent customer service. The staff are knowledgeable, friendly and caring. I can’t wait for my next appointment. The staff are knowledgeable, friendly and caring. I can’t wait for my next appointment. More

Extremely satisfied with service. I explained to attendant Caspian that I have been having a hard time getting my service done to both my cars because of work and limited time schedul I explained to attendant Caspian that I have been having a hard time getting my service done to both my cars because of work and limited time schedule and he managed to find a solution to get both my cars done in one day. Always happy to come back. More

Appreciate salesperson, finance staff that worked with me but sounds like their is some morale concerns since dealership transitioned from stable, private ownership to corporate within the past year. but sounds like their is some morale concerns since dealership transitioned from stable, private ownership to corporate within the past year. More

I've shopped around a few different dealerships like most people do. The Swickard Toyota is by far absolutely the best anywhere. I am now making it a point to go here over any other Toyota locations and will people do. The Swickard Toyota is by far absolutely the best anywhere. I am now making it a point to go here over any other Toyota locations and will always recommend to friends, family, and strangers. Being a participating member of BOTH Toyota Smarthpath AND Costco Auto Program means you'd have the most transparent, honest, and easiest experience possible for a dealership. All staff have been extraordinary and to be completely honest, just felt authentic like talking to your best friend and NOT a sales person. Let's be REAL. Literally NOBODY likes dealing with sale sharks. There's entire companies that knows this building their operating model on (CarVana, Vroom, CarGurus, etc). Nobody loves being hounded to negotiate and haggle and there are customers out there who understandably begrudge setting foot in dealerships. Their "welcome" only extends to whether or not they think they will get business from you. Another local dealership I went to tried literally every sales trick in the salesman book to upsell and add absurd disingenuous "fees". Swickard Toyota did NOT feel like this at all. There was absolutely no sale pressure. Limited upselling. Very informational. Honestly felt like they were just there to make sure you're making an informed decision and answer questions - and not trying to pressure you to an impulse purchase. It's like just chatting with a buddy - one whose got your back. Thanks to Andrew @ Toyota, and everyone else I've spoken with over there for a pretty easy, streamlined, and great experience. More

Welcoming professional knowledgeable, was overall a good experience. These are seven more words necessary here. experience. These are seven more words necessary here. More

Large selection. Did not appreciate the surprise charge for their additions. Arturo in Finance was great. All in all good experience. Did not appreciate the surprise charge for their additions. Arturo in Finance was great. All in all good experience. More