Szott Ford

My door is difficult to open since the window regulator was replaced. When the car was delivered to me, the door lock button was not working. The tech came out and took the door panel off and attached the was replaced. When the car was delivered to me, the door lock button was not working. The tech came out and took the door panel off and attached the wiring harness. I didn’t discover the problem with the door handle until I got home. More

Called the dealer on Friday and put a vehicle on hold. Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email con Called on Saturday to work out the financing. Apparently their system was not updated. Asked to hold the car till the following Monday. Got email confirmation that they would hold the car through Monday. Took half day off from work. Had the kids miss school. Drove to the dealership (1 hour) on Monday. On reaching there we were told the car had already been sold earlier that day. No other car available in the color we wanted. Made it seem like it was our fault that we didn't take delivery on Saturday. It ruined our day. Had to drive back home, another hour, empty handed. A huge disappointment and worse ethics. More

Unfortunately this review doesn't even deserve 1 star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to star..... Probably -5 stars.... I am aware that Szott Ford is a business.... But let me first begin my HORRIBLE experience with them. I first went to look at a car on a Saturday... Delila was our sales person. The car I told her about wasn't on the lot and she told me it was probably across the street... I told her while she went to find that car I could test drive the same car in a different color, which I did. I liked it so much I was really excited about the one I had my eyes on... As she was still looking for the car she asked someone where it could be. At the point she told me it was used as a courtesy vehicle for the weekend but will have it back on Monday. Fast forward to Monday evening.. The story changed to the OWNERS WIFE has the car and they are out of town all week but it is safe in their garage at home.... Already at the dealership second time driving here..... A couple weeks go by... and here we are today... I am still interest in the car and reach back out for a BETTER EXPERIENCE...... SO I WAS THINKING.... Emailed Delila regarding the car and it was still available. She even had her Sales manager Anthony reach out to me. He was very understanding of what happened the first time around... Or so I thought.... Let him know I could put down a deposit and my fiancé would be calling back..... I called him an hour later letting him know he would be calling shortly leaving a voicemail.. At this point we both left voicemails with Anthony. Knowing how busy things can get we decided to head up to the dealership after I got off of work....About an hour drive for myself to Szott. We get to the dealership and again are greeted by Delila excited to finally SEEE and PURCHASE this car... We sit down at her desk and told her I would like to drive it first... She went to grab the keys and was gone a little while.. She then comes back to her desk with a comment.... Funny Story..... the couple behind you are actually purchasing the vehicle you want.... Not sure how this is a funny story Delila because again I have now drove out here 3 separate times AND WAS BUYING THE CAR.... Wasting my time..... I would not recommend this dealership to anyone.... They clearly don't care about the buyer...... And are only seeing dollar signs and sales... More

Worst service department! Never use Szott service department. I was out of town and my steering system failed on my 2019 Ford Escape which has 20 thousand miles so I had it towed to szott because it department. I was out of town and my steering system failed on my 2019 Ford Escape which has 20 thousand miles so I had it towed to szott because it was the nearest dealership, This is a repair covered by warranty and part of my lease agreement is their supposed to provide a loaner car. Rob in the service department told me it would be a quick fix but when I called several hours later to check on the status Rob then told me it would take a day or two. I told him I’m from out of town and need a loaner car Rob told me there was none available. It ended up taking four days to finish repair and they denied me a loaner car every day. Rob never called me to tell me the car was ready for pick up so Rob attempted to leave me waiting another day but I paid for a ride to the dealership on the fourth day because I couldn’t wait another day and lucky for me my car was ready. Szott ford left me stranded while out of town without a car for four days. Not only will I never do business with them again but I will never do business with Ford again. Worst experience ever More

Lost my future business Took my month old lease in for a back up camera issue. Expected a diagnosis and needing to wait for a part to be ordered. Did not expect the employees Took my month old lease in for a back up camera issue. Expected a diagnosis and needing to wait for a part to be ordered. Did not expect the employees to be openly browsing and crowding around monitors to watch youtube videos. We were supposed to get the vehicle back the same day but they never called. We were told they'd call us at three points and they never did. When we finally got the vehicle back the problem persisted. I asked if they saw any codes or if they took any action and they said they scanned it but found no codes and just cleaned the terminals. They wanted us to bring it back but I wasn't convinced they'd fix it the second time either. Did some research and found other customers having similar issues and even a potential code to look for. When I called back to make an appointment I explained my findings and it was obvious they were not interested but admitted they didn't see the issue when they pulled the vehicle into the garage and may have disconnected the battery (which clears out codes) to clean the terminals before running a diagnostics scan. There was also a potential that the code would clear after a certain number of key cycles which they never attempted to witness and were unwilling to entertain but were happy to not fix it for a second time and get paid. At this point I wouldn't trust them to check my tire pressure and I'd give them no stars if I could. More