Szott Ford

I have been dealing with Szott Ford on trying to do a lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have lease turn in for over 2 months. I understand the world we are living in right now, but the employees at this dealership are by far the worse I have EVER DEALT with. Firstly I called and left 3 voicemails on a ladies VM ( cant remember name) and never got a phone call back. So when my lease was up at the end of March, I went early around the 14th of March to try and turn in, since I never received a call back. When I drove down there it was right around when we shut all places down due to covid, however the website said service was open. When I went to the service department they were so rude and actually said “we don’t want your car, don’t you know what’s going on in the world?” I walked away and called Ford Corporate to explain to them what happened. They said it was no biggie and just to keep the car till mid April. When April came around still businesses were shut down, Ford called me again and said I could keep driving the car till we all figure out what’s going on. So now it’s May and I called once again to the dealership to only receive a VM again for I believe his name is Dan... I left him a VM never heard back, called a few days later got ahold of him for him to only say, “we’re in a zoom meeting I’ll have to call you back” took 2 days to hear back, finally I heard back and and he said we really don’t have space for your lease turn in. I was like I’m sorry but that’s not my problem, we figured it out and made arrangements to drop it off. That day came around I called to advise I wouldn’t be able to make it to the receptionist and she’d tell Dan. So now it’s May 21st I drive down after speaking to a lady the day prior and said I’d be down between 11-12pm, she said sure that it would be better as they’d be moving vehicles around all morning. I got there called the receptionist answered and said I’d need to look for someone on the lot. I was like oh so I need to search for someone you can’t call? She was like nope. I found an employee who was moving a blue Ford F-150 and he said to move my Ford Escape by the service department, write down the last 8-digits of VIN and mileage. I did just that, stood around for 15 minutes, he drove by me still moving vehicles and asked for my mileage and VIN, I gave him that information and my email he said he’d go to his desk and write up my lease termination papers and email me. It’s now the 27th almost a week past and nothing still. I took pictures thank god and they are dated and time stamped. Called today to ask for them and the receptionist asked if I signed anything, I was like no, he said they were all to busy and he would just email me. Well that’s NOT THE CASE! If your looking for an amazing Ford Dealership and willing to drive and receive the service you deserve, do yourself a huge favor and go to Hagen Ford in Bay City, MI. I would never go back to Szott for anything if it was the last option. They are rude, never follows through on their word and just plan unorganized!!!! More

Service Review Normally do not give reviews - only when service is very good or very bad. Service personnel at Szott Ford were a real pleasure to deal with. Normally do not give reviews - only when service is very good or very bad. Service personnel at Szott Ford were a real pleasure to deal with. More

Sales person review at Szott Ford I have always found Szott Ford to be excellent on all aspects including sales, leasing, and their service department. I met with a new sales person ( I have always found Szott Ford to be excellent on all aspects including sales, leasing, and their service department. I met with a new sales person (new to me), Delila Brown and she was very personable. No pressure, patient with myself arriving during a busy snowy day. She took me out for a drive and we discussed options for leasing a car, She was so nice and helpful with working with me. When I decided to go with a different option she was so understanding and left the door open if there was a way to complete a lease in the future. Although I stayed in the Szott family for dealerships it was a different brand choice I made. Because of her I will return in the future. More

Stacie helped me lease an Escape. I Absolutely love it!! She was very helpful and I really enjoyed working with her!! Thank You Szot Ford!! it!! She was very helpful and I really enjoyed working with her!! Thank You Szot Ford!! More

THEY MADE IT RIGHT! I took my car in for service last thursday, 12/5/19. I was just a little disappointed that I received my car back a little less clean on the interior I took my car in for service last thursday, 12/5/19. I was just a little disappointed that I received my car back a little less clean on the interior than when I left it. Well, Szott Ford, Dan Kittle and the Service Department made it right. They came and got my vehicle from my home, detailed it inside and out and even fixed two recalls I was unaware that were out there. I have been dealing with Dan Kittle and Szott Ford for over 25 years. This reaction to my original review was phenomenal. I just can't get over it! My car is now as clean and beautiful as the first time I drove it off the lot. Way to go Team. I do and will always recommend Scott Ford for anybody's vehicle needs. More

Five Stars Came in for an oil change left with a brand new car!!! Best experience ever, thanks Darren Miller for the incredible service and experience at your de Came in for an oil change left with a brand new car!!! Best experience ever, thanks Darren Miller for the incredible service and experience at your dealership! More

Szott Ford Holly My experience at Szott ford in Holly: Complete consummate professionalism.....everybody at Szott Ford. Jeff Terranella was completely fair an My experience at Szott ford in Holly: Complete consummate professionalism.....everybody at Szott Ford. Jeff Terranella was completely fair and facilitated my trade-in for a used F-150 truck with precision and ease. I went there thinking I could finance through my credit union, to get the best interest rate. Szott Ford said no, we want to finance your loan, and that made me nervous. Anyway, I did not expect Szott Ford to try and do better than my credit union interest rate, (at basically a new car interest rate ). It was refreshingly surprising to see a car dealer be on your side, and try to do their best for their customers. You don’t see this often (especially a car dealership) but they completely understand that is how to get returning customers. Minor repairs were taken care of along with a full tank of gas. Everything went smooth and I am extremely impressed. I might also add, I am a tough critic. But if you do a good job: “I love you man!” I’ll definitely be back in a few years for hopefully an electric F-150 truck. More