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Szott Ford

Holly, MI

Overview
Reviews
4.6
655 Reviews
Call Dealership (866) 330-2288
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8800 East Holly Rd.

Holly, MI

48442

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Showing 655 reviews

July 09, 2022

Szott Ford is the nicest, friendliest Ford dealership that I have ever encountered. Their service department is excellent and very accommodating. We have leased two vehicles from them and for what it’ More

by Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betsy Rackliffe
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July 07, 2022

They were very friendly and helpful. Blah blah blah. That's all. Thank you. Bye More

by mjchess1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Boruta
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July 07, 2022

Dealership personnel are friendly. The premises are clean and attractive. I was there a bit early for my appointment but they took me right away. It was a quick pleasant experience. More

by georgecamara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hall
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July 07, 2022

Best customer service i have ever received. They were nice no upsell. I cant say enough good things More

by Abraham.g.jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hall
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July 05, 2022

They were Knowledgeable about the product and upon delivery they got us in and out without any problems. RJ did a great job More

by cebapple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Riley, RJ Magiera
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June 29, 2022

I have Always had a great experience at Szott Ford my wife and I have purchased several cars from Dan Kittle he is a awesome salesman. ⭐️⭐️⭐️⭐️⭐️ More

by Jroosmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Kittle
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June 28, 2022

I’ve been doing Business with Szott Ford since 2005 and they have always came through with a fair deal. Always looking to keep me happy during the new vehicle process. RJ Magiera and Anthony Ketchum believ More

by Mike M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ketchum, RJ Magiera
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June 23, 2022

Jacob was very professional & had paperwork ready to be signed upon our arrival. Making our visit efficient & short. More

by Kdwinkler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Riley, Jacob Warner
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June 21, 2022

Amanda in service department was outstanding! Very helpful and upfront about service appointment. Will return for future service needs. More

by chendhigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
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June 20, 2022

Terrible expeirance. Person who contacted could give me a price based on months and miles I requested. On top of that based price on $2000 over sticker. I could go on and More

by blowncobra04
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macgregor Brown
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Jun 20, 2022 -

Szott Ford responded

Hello, and thank you for sharing your thoughts on Dealerrater.com. Regarding vehicle pricing - dealerships are pricing vehicles at market value based on supply and demand. This has been the practice for several years. When dealerships had extensive inventories, vehicles were priced below the manufacturer's suggested retail price. Now that inventories are sparse, the manufacturers have removed the majority of incentives, and dealerships are pricing vehicles based on the market demand. We hope this helps to explain the current shift in the industry.

Jun 22, 2022 -

blowncobra04 responded

Please don't try to give me a lesson on supply and demand economics and how dealerships operate. I have purchased or leased over 40 vehicles in my lifetime and have been exposed to all the good and bad practices in the business. You can price your vehicles for whatever you like but my point is being honest about it from the get go. Right from the start was hoping the party would have been upfront with me. When I questioned the $2K markup over sticker was given all kinds of misinformation about A plan and X plan which had nothing to do with the 2 different MSRP prices. If I was told that your dealership was upping the price on this vehicle by $2K and would have thanked them for being honest and said goodbye instead of wasting 3 days going back in forth. Your dealership is just one of the few trying to make an extra buck off the backs of those who are helping dealerships survive this economic situation by buying now instead of putting off till later. I have priced similar F-150s from several dealers an so far yours takes the award for this ADM on a run of the mill vehicle. We were not trying to buy a Shelby GT 500, GT 350 or a F-150 Raptor which are limited production vehicles. Unfortunately due to color and or options could not commit to other vehicles that were available. Maybe Ford's CEO Jim Farley is on the right track in exploring the idea of on-line ordering at a set price in order to cleanup on these practices. You are not setting your self up for return business and customer loyalty. Thank you, Ron Alfafara blowncobra04@yahoo.com

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