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Szott M-59 Dodge LLC

Highland, MI

4.6
412 Reviews

2565 E Highland Rd

Highland, MI

48356

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Showing 412 reviews

November 07, 2020

Found our dream vehicle online, and it presented in person as described. We immediately connected with Rocky and Ron and forged a great relationship. They were personable and professional, and engage More

by Debbie & Mathias Buckson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Nakas, Robert Pendel
July 27, 2020

Extremely disappointed with the overall customer service at Szott. I test drove a Wrangler that was listed for just under $27k on Facebook Marketplace. Was told that the dealer initially didn’t have the tit More

by Kelsdrz
Recommend Dealer
No
Employees Worked With
Robert Pendel
Jul 27, 2020 -

Szott M-59 Dodge LLC responded

Thank you for your feedback. The Szott Automotive Group takes these types of reviews to heart. Thee vehicle in question was accidentally stocked in as a new car and not a pre owned vehicle by one of our office staff. When that mistake was made our software program that prices our inventory applied new car incentives to the unit.The mistake was made on Friday so we did receive a huge amount of inquiries on the vehicle as the price was drastically wrong. Mr. Pellegrino was very transparent in showing you exactly what we owned the vehicle for and offered to sell it to you for $1,000 less because of the error. I can assure you that at no time did anyone in this organization use any type of bait and switch tactic. Also at no point or time did your fiance accuse us of these tactics. I was very straight forward in my explanation to him and unfortunately as a business we do our best to avoid mistakes but they do happen. We are truly sorry for your experience. Regards, Jeff Schneider

July 01, 2020

They listed a vehicle online on their website and on cars.com with the same price on BOTH. They stated the vehicle was SOLD. I then saw it relisted the next day at a higher price. It should be noted More

by Dontplayme
Recommend Dealer
No
Employees Worked With
John Berry
June 23, 2020

Bought my 2019 Jeep Compass here! Great service, everyone was awesome. Thanks to Frankie & Rocky, it went very smoothly. I recommend anyone looking for a new/used vehicle to check them out! ALL T More

by jawags139
Recommend Dealer
Yes
Employees Worked With
Robert Pendel
June 05, 2020

Rocky was fantastic to work with! Made my used car transaction simple! Szott will always be my go to dealer. Love my new car. Thank you! More

by Awoodgauthier
Recommend Dealer
Yes
Employees Worked With
Robert Pendel
December 27, 2019

Brian our salesman was amazing and the whole team that helped my husband and I, we could not have asked for better service. Thank you all More

by Dawndrea
Recommend Dealer
Yes
Employees Worked With
Brian Vlisides, Adam White, Robert Pendel
December 16, 2019

great service department I brought my vehicle in for a recall on my vehicle. Service was finished sooner than anticipated. Derek D. was really nice. I was expecting them to More

by steveo0915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deirrick Daubenspeck
November 27, 2019

Great salesman..Jason. Massage chairs, coffee, popcorn and foosball. Very clean showroom and friendly staff. I was in and out with my new Ram in less than a hour. More

by 5th Gen Ram
Recommend Dealer
Yes
Employees Worked With
Jason Hinzman
September 28, 2019

Outstanding customer service! I had a great leasing experience with Jason. He helped me find the exact truck I wanted! If your looking for a fast and easy new car transaction go se More

by Bobby54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hinzman
June 15, 2019

They sell lemons I bought a truck from them , first it was in there 13 times for service, major problems each time.I purchased the warranty, and they canceled the warr More

by Davidh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Krzeszak, Adam White, Deirrick Daubenspeck
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