
Szott M-59 Toyota
Waterford, MI

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I was shopping for a new used car and went to dealerships all over the metro area to look for that special car for me. I worked with Adam at Szott Toyota who was a pleasure to deal with. I always felt we all over the metro area to look for that special car for me. I worked with Adam at Szott Toyota who was a pleasure to deal with. I always felt welcomed by him and very easy to get along with. he was very accomodating and helpful. He was a breath of fresh air in that there is no games with him and he was very honest and up front which gave me great confidence in him. He is very knowledgable and relatable and I would highly recommend him. I also would like to give a huge thumbs up to Elaine the finance manager. When buying a car I always feel like I have to get my guard up and deflect all the stuff I am going to be pressured in to buy and in a highly pressurized environment that takes a half hour or more. Well dealing with Elaine was like talking to an old friend. NO pressure, very very knowledgeable, helpful and a joy to work with. The paperwork just took a few minutes and she made the process a pleasant one instead of feeling like I had just been in a long drag out fight. I got a great deal on a great used car that was prepped wonderfully. If you would like to deal with a dealer and a rep that makes the car buying experience a pleasant one go in and ask for Adam. Adam and Elaine will take great care of you and has my highest recommendation! More
This was my first experience with "any" Toyota dealership, and I cannot express enough, how happy I am. Marcella Milwee is second to none when it comes to customer service and respect! I was so dealership, and I cannot express enough, how happy I am. Marcella Milwee is second to none when it comes to customer service and respect! I was so nervous about what to expect since we have never owned a Toyota before. Let me tell you EVERY single person that I came in contact with, were beyond polite and professional. The two different shuttle drivers that I had were both extremely polite and courteous. I have dealt with dealerships in the past many times, and I have to say hands down, today was the best experience ever! THANK YOU, Marcella Milwee and the entire M-59 Szott Toyota team, for making my service experience Fantastic! We will be using you guys exclusively for our service needs. Sincerely, Jeff & Lorry Cope More
No RAV4 hybrids in stock or open to purchase from incoming cars to Scott, which is not surprising. However no one followed up on my interest on a possible future purchase other than what car I have t incoming cars to Scott, which is not surprising. However no one followed up on my interest on a possible future purchase other than what car I have to trade. I had no interest in trading a car. More
I received a prompt response for my inquiry about a vehicle and was able to purchase it within 48 hours and was offered $4500 more than another dealer for my trade-in, the staff was friendly and knowle vehicle and was able to purchase it within 48 hours and was offered $4500 more than another dealer for my trade-in, the staff was friendly and knowledgeable and no hard pressure sales More
We are happy to report the fantastic service Szott Toyota have been doing, and continue to do for us. The service department does a great job taking care of the customers. The service manager, Brian and his have been doing, and continue to do for us. The service department does a great job taking care of the customers. The service manager, Brian and his staff are courteous, friendly and knowledgeable. In fact, we also take our non-Toyota cars for maintenance and service. We’ve had excellent experience and trust Szott M-59 Toyota for all of our cars repairs :). Thank you for being an amazing team. More
I went to Szott Toyota initially to look at a used Toyota Highlander based on the car's reputation, but soon realized it was not the car for me. As luck would have it, they just happened to have a 2018 Niss Highlander based on the car's reputation, but soon realized it was not the car for me. As luck would have it, they just happened to have a 2018 Nissan Pathfinder that suited me perfectly. Gordie, the salesperson was straightforward and honest with me. At no time did I feel I was being manipulated or pressured. I've been putting off looking for another car just because I dreaded the whole shopping and buying experience. But I had a good experience at Szott Toyota and I ended up with a great car at a much lower price than I expected to pay. I would definitely buy another car from them. More
Dennis is misogynistic and hostile. He shook my husband’s hand, but refused to acknowledge me. Anytime I spoke, he scowled and had a retort prepared. hand, but refused to acknowledge me. Anytime I spoke, he scowled and had a retort prepared. More
Szott Toyota has been the most pleasant dealership experience yet. They got the friendliest Sales Rep by the name of Elaine Litton and she went up and beyond in accomodating my Car needs. I was lookin experience yet. They got the friendliest Sales Rep by the name of Elaine Litton and she went up and beyond in accomodating my Car needs. I was looking for a 2021 Highlander Hybrid and she's been offering awesome deals that is so great for us consumers. I felt her sincerity and feels like Im not just an ordinary customer. Customer service is phenomenal and the deals are great. I highly recommend this dealership when you are looking for a Toyota Vehicle. More