Dealer Reviews
Service Reviews
Cars for Sale
Log In
All Salespeople
Sales Department
THE COLLECTION
Coral Gables, FL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Filter Reviews By Type
Showing 536 reviews
March 01, 2023
What good is an online service scheduling tool if the available dates are never accurate? This is the third time in a row I schedule service online that I get a text two days later to let me know there's available dates are never accurate? This is the third time in a row I schedule service online that I get a text two days later to let me know there's no loaners available for another month. Mind you, when you schedule the service, you select whether you need a loaner or not. If you do choose the loaner option, the available appointments get reduced significantly and they're at least one week in the future, usually two. Meaning selecting this option does reduce available appointments because of loaner availability. So how is it then that not only is this never accurate, but it's always extremely inaccurate by an entire month? This is very frustrating. We're in an online world where, if you make this feature available online, it needs to be kept working properly and updated. More
by RNL
Employees Worked With
N/A
Helpful January 06, 2023
I received a Professional and very. friendly attendance . Car received well : quickly check in . Administrative doc processed fast friendly attendance . Car received well : quickly check in . Administrative doc processed fast More
by Paolo.pescali
Employees Worked With
Erick Gutierrez
November 05, 2022
The worst service experience I have ever encountered at a Porsche dealer. I lost the key to my 2004 Boxster during hurricane Ian. I ordered a new key fob through the dealer and had the car towed from Key W Porsche dealer. I lost the key to my 2004 Boxster during hurricane Ian. I ordered a new key fob through the dealer and had the car towed from Key West To Miami. It was determined that the drains were clogged and the floor was flooded. The rugs were to be removed and sanitized and the ECU replaced and the car put back together and the new fob programmed. The car has been there three weeks and I keep getting a different story and a different delivery date each time I call. More
by jr08752
Employees Worked With
Joey Tejada
October 27, 2022
Brought My car to BMW and seems The Collection didn't really deliver the car in the best condition. I'm a client with TC but this time I have to drop a bad review is not how I was expecting it to be han really deliver the car in the best condition. I'm a client with TC but this time I have to drop a bad review is not how I was expecting it to be handled tbh. More
by karimcliff
Employees Worked With
Wilton
September 23, 2022
The people at collection let you feel extra special , Luis Hernandez in particular . He gave me the white glove treatment all the way till new car was in my condo . Will only buy at this dealership . The Luis Hernandez in particular . He gave me the white glove treatment all the way till new car was in my condo . Will only buy at this dealership . The honesty and quick handling of purchasing a car is unmatched . Luis Hernandez is a great sales person to deal with and a great person . Will shop again ! 5 stars ! More
by Sevensevenbuilders
Employees Worked With
Luis Hernandez
September 15, 2022
I am very pleased with the work and service that I received at the Collection, and I must say that Mikhail is a professional and a very courteous person. He immediately took care of me and he made a received at the Collection, and I must say that Mikhail is a professional and a very courteous person. He immediately took care of me and he made arrangements for a loaner that I could use during the time needed to correct the issues. All the work was completed and my car is working perfectly. I appreciate it. More
by Linaperezabreu
Employees Worked With
Michael at the Service Dept
September 09, 2022
Excellent service. Misdiagnosed problem twice but caught it. Fixed car quicker than expected. A bit expensive but time and courtesy excellent. Misdiagnosed problem twice but caught it. Fixed car quicker than expected. A bit expensive but time and courtesy excellent. More
by JPruitt3rd
Employees Worked With
Jennifer
September 09, 2022
The personalized attention offered by Eddieon every service visit is outstanding and professional ! I appreciate the work done at The Collection. I fully recommend Eddie as the best employee that has service visit is outstanding and professional ! I appreciate the work done at The Collection. I fully recommend Eddie as the best employee that has ever helped me with the service of my car. More
by flor.sanguily0818@gmail.com
Employees Worked With
Eddie
