THE COLLECTION

This was my 4th car purchased here. Great company but the sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. sales rep was an utter disaster. I’d still recommend The Collection but be careful which sales rep you choose. More

The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! More

The Collection , is NOT a "luxury car" dealer anymore ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : o ! Third time I have an awful service experience with my Ferrari. Regrettably I have to express my disappointment on the (dis)service I received : on Jul 19 I brought in my 17 California for a gear box malfunction ; after 4 days , several phone calls , no loaner and , $2,381.62 invoice , Ive got my car back but , the problem was not resolved , just mitigated. Next day , Ive addressed the problem with your ASM Mr. Davidian and , also via email (no response). Mr. Davidian set me an appointment for Monday at 09;00am (6 days , first available) but , regrettably when Ive got there , Mr. Davidian was no longer working at The Collection (4 times I came in , 4 different ASM : kind of a McDonald turnover , compared with over 30 years of my Ferrari specialist back in Italy) and , there was no record of my appointment. Ive been told to wait for a Manager to assist me but , after 55 minutes wait and several reminders to the attendant , nobody showed up. (Im sure you understand my time , is at least as much valuable as one of your managers). Sent emails and left messages to be contacted by the GM : 6 days and I'm still waiting...... You should consider to downscale to some lower brand/cheap cars! 08/08 update. And YES! I just bought a beautiful $200K+ Aston Martin DB11 convertible from Aston Martin Palm Beach , where the service was impeccable (as previously experienced with my last Jaguar). They will pick up my AM at home for services and , will bring me a loaner , not to mention their professionality , prompt answers and courtesy. I wish they soon become a Ferrari dealer too...... More