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THE COLLECTION
Coral Gables, FL
551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 551 reviews
March 11, 2020
Worst service in 20+ years I've been a client for 20+ years with no complaints , now I believe something (ownership?manager?) internally has changed and , their service departme I've been a client for 20+ years with no complaints , now I believe something (ownership?manager?) internally has changed and , their service department sucks! One full month to take an appointment , no courtesy car (on a $250K+ luxury sportcar!) and , after 19 days calling for updates (they did not call me once!) I had to threaten to bring it elsewhere to get back my California T , partially repaired and , refusing to honor the warranty. Ironically enough , a clerk called me after the next day to collect my "positive feedback" on the service received and , when I explained my disappointment , promised to have the GM calling me.......needless to say , 3 weeks later , I'm still waiting. More
by okeanis
Employees Worked With
Mr. Lobo
March 06, 2020
I went in with a recommandation from a collègue who told me that they are very trustable. I went out the same day with a car. Carlos was amazingly helpful, answered all my questions and showed me a couple o me that they are very trustable. I went out the same day with a car. Carlos was amazingly helpful, answered all my questions and showed me a couple of options and we had multiple test drives. Overall a great experience and a very nice dealership. Would definitely go back if I were to buy another car and would recommend to anyone I know. More
by etan
Employees Worked With
Carlos Tamayo
February 20, 2020
Excellent client experience delivered by Scott Rodriguez. Very smooth transaction! Thank you. I highly recommend visiting The Collection. Great inventory and highly trained professional personnel. Very smooth transaction! Thank you. I highly recommend visiting The Collection. Great inventory and highly trained professional personnel. More
by Thomas G.
Employees Worked With
Scott Rodriguez
February 19, 2020
purchasing a car that I dreamt about The Collection was the most courteous dealership I have been in. Customer comes first. Make every effort to answer all questions. Lots of choice and The Collection was the most courteous dealership I have been in. Customer comes first. Make every effort to answer all questions. Lots of choice and experienced professionals. Recommend a visit for anyone who is not even thinking about leasing or buying. More
by sc
Employees Worked With
Steve Barmann
February 16, 2020
Great experience ! Mr. Richards very professional and courteous. The whole process was great and to the point. I 'm a happy customer and I love my new vehicle. Excellen Mr. Richards very professional and courteous. The whole process was great and to the point. I 'm a happy customer and I love my new vehicle. Excellent dealership. More
by Happy
Employees Worked With
Terry Richards
February 11, 2020
It was our first purchase of Ferrari ever.Giuseppe made It was our first purchase of Ferrari ever. Giuseppe made it easy for us to make our decision with the purchase. His approach how he explained everyt It was our first purchase of Ferrari ever. Giuseppe made it easy for us to make our decision with the purchase. His approach how he explained everything about the car made us 100% comfortable to drive back home from the dealership! It was a real pleasure to by Ferrari from Giuseppe Todisco!! Thank you, Henry and Stania Šmek More
by hesta
Employees Worked With
Giuseppe Todisco
February 11, 2020
The best decision we made was to buy our used car with Carlos Tamayo at the collection. He recommended a great buy and got us what we needed to decide to close fast. No pain at all!!!!!!!!! Great servi Carlos Tamayo at the collection. He recommended a great buy and got us what we needed to decide to close fast. No pain at all!!!!!!!!! Great service! More
by Ricardo
Employees Worked With
Carlos Tamayo
December 24, 2019
My Sales Person Wilton Buitrago was AWSOME! He was professional, kind, & patient. He walked me through the entire process of the stressful "remote" purchasing. He was honest & efficient in his respons professional, kind, & patient. He walked me through the entire process of the stressful "remote" purchasing. He was honest & efficient in his responses. I was so comfortable with him that I didnt even get an independent inspection. The entire process occured at the exact timelines that he communicated & the vehicle was exactly as he described. Anything I requested....from detailed photos to documents he provided timely & with kindness & patience. I'm 54 yrs old & encountered a lot of Sales people but Wilton outdone them all......especially in current times where customer service has drastically declined. Wilton is the reason I will be recommending The Collection to all of my 160 professional Employees at my Company. The Collection should be proud & greatful to have a person like Wilton represent their Company. Thanks again Wilton & The Collection. GOD BLESS! More
by drharrell
Employees Worked With
Wilton Buitrago
December 23, 2019
I have never had such a positive experience when buying or leasing a car. From start to finish, everyone was over the top superb. I will recommend The Collection to everyone... I’m a fan for life. Thank yo or leasing a car. From start to finish, everyone was over the top superb. I will recommend The Collection to everyone... I’m a fan for life. Thank you Pete, Lisa and Jeff, you’re stuck with me now!!! More
by jillpress
Employees Worked With
Pete, Lisa, Jeff
