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THE COLLECTION
Coral Gables, FL
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 544 reviews
January 23, 2017
Pleasantly surprised by being able to achieve my goal William Fernandez was curtious and pleasant, and I actually felt there was an intent to reach a compromise where I could be happy. I had six previous William Fernandez was curtious and pleasant, and I actually felt there was an intent to reach a compromise where I could be happy. I had six previous visits to Mercedes Benz where there was no fluition or common courtesy for my time and effort and where I felt a total lack of consideration for a 20 years plus customer. I am happy to have managed a smoth transition from Mercedes Benz to the Collection. More
by Gubacelar
Employees Worked With
William Fernandez, Giuseppe Todisco.
Helpful December 14, 2016
10 stars! "The Collection" had the finest example of the car I was looking for! It was 4 years old, yet completely pristine! Benny in sales is a curtious, kno "The Collection" had the finest example of the car I was looking for! It was 4 years old, yet completely pristine! Benny in sales is a curtious, knowledgeable and very accommodating sales person! Zero problems! 100% joy! More
by Big T
Employees Worked With
Benny
September 01, 2016
Request Scott Rodriguez I just purchased the Jaguar F-Pace from The Collection. My experience was the best I ever had, due to the salesperson. My plan was to buy from a deale I just purchased the Jaguar F-Pace from The Collection. My experience was the best I ever had, due to the salesperson. My plan was to buy from a dealership near me (there are two closer) but I went to The Collection, just to view the F-Pace, months before it was available. The Collection was the only dealership that had an F-Pace to view. I was greeted by Scott Rodriguez. His approach was professional and dignified. His knowledge of product was extremely informative and he instilled confidence in me. Mr. Rodriguez' demeanor made me feel assisted, as opposed to pushed, but he was available on every level to make sure I got the car I wanted. He seemed trustworthy and consistent with the class of the brands he represents (Jaguar and The Collection.) His answers were direct, on point, concise, correct, and polite. His follow-up and genuine approach made it seem obvious to chose The Collection. His assistance in customizing, ordering, keeping me informed during the wait, and getting me financed was nothing short of outstanding. Scott Rodriguez is an extraordinary person to purchase a car from. After buying dozens of cars, several high-end cars, and a few other Jaguars, I actually enjoyed the experience of buying this one for the first time. Finally, a salesperson who is the consummate professional, with a likable nature, that naturally accommodates, does his job perfectly, and takes care of every detail perfectly in the process. Congratulations to The Collection for securing Scott Rodriguez to sell for you. I'm already sending him a few friends and colleagues with confidence that their experience will be like mine. More
by Cleveland Brown
Employees Worked With
Scott Rodriguez
August 29, 2016
The Collection Miami, THE WORST ! The sales guy said I got aproved for the 85G car with 45G down, I said "man you crazy" ! Found out later, the company they said approved me, never did The sales guy said I got aproved for the 85G car with 45G down, I said "man you crazy" ! Found out later, the company they said approved me, never did, they lied. They wouldn't even put it through Porsche Financial cause they knew it wouldn't get approved because of something on my credit. I previously financed with Porsche. I called West Broward Porsche and spoke to Alfred Olivares, (finance) and in less than one hour, he had me approved with 5G down. He also got me approved with Porsche Financial but PNC gave me a better rate. Took the ride up the next day, Roberto Bey got the Macan GTS ready, signed papers with Alfred & dipped. Not in a million years will I go back to "The Collection", a collection of inexperienced staff ! More
by porsche
Employees Worked With
G.N. & the finance mgr
July 21, 2016
Finally...a good service rep Charlie handled the service of my Maserati, and in South Florida, a person who doesn't dodge responsibility is rare. Charlie called me everyday (or an Charlie handled the service of my Maserati, and in South Florida, a person who doesn't dodge responsibility is rare. Charlie called me everyday (or answered my call) to get a stays on my car. He was quick and responsive. He followed thru with what he said he would do. I am impressed to have someone monitor the progress of my vehicle repair so thoroughly. More
by Mpodalsky
Employees Worked With
Charlie and Winston
June 21, 2016
Worst Jaguar Sales Staff i've ever encountered. Dissatisfied with the sales agent He was rude and did not pay attention to the customers needs Dissatisfied with the sales agent He was rude and did not pay attention to the customers needs More
by HammadRahman
Employees Worked With
Terry Richards
March 30, 2016
Total waste of time! I went to The Collection for routine maintenance (15,000 mile service) of the Audi A7 I purchased approximately 6 weeks ago. What should have been tot I went to The Collection for routine maintenance (15,000 mile service) of the Audi A7 I purchased approximately 6 weeks ago. What should have been totally routine in and out service was a one hour and 45 minute TOTAL waste of time! Upon arrival I was met by some guy with an iPad strapped to his wrist who seemed vexed that I had arrived for a routine service visit without a scheduled appointment. I was asked to stand outside a service rep’s office and wait for him to finish a phone call. After several minutes of standing around another service rep approached me and offered to assist. Upon entering my vehicle’s information into their system the service rep informed me that I was not the owner of my vehicle – which is ridiculous as I have both title and registration in my name. I provided the service rep with a copy of the vehicle registration as proof that I was in fact the owner of the car. After entering all of my information into his computer I was told the service would take approximately 2 hours and cost $795.00. This was confusing to me as I was under the impression that the 4 year 50,000 mile warranty covered routine maintenance. Apparently it does not! I was offered Audi Care for approximately $900.00 which would cover the 15,000 25,000 35,000 45,000 service checks. I agreed to purchase it and the Service Manager Michael Rodriguez instructed the service rep to walk me to finance to pay for it. However, when the service rep walked me over to finance he was told by the finance manager, Natalia Echeverry that she was not able to sign me up for /sell me the Audi Care I was offered just moments before. The sales rep did not seem to know who I should speak to or how I would go about getting the Audi Care but said he would try to find out. At this point I informed him that they had already wasted an hour of my time and accomplished nothing. Therefore, I would like to have them top off the oil (as the “oil level low” message had appeared the night before) and I would return if/when they were able to resolve the matter of signing me up for Audi Care. The service rep reiterated that I would have to “call someone” to set that up but he did not know who and would look into it while they were topping off the oil. He escorted me to the waiting room and said he would be back shortly. In the meantime I decided to contact Audi USA in what would ultimately be futile attempt to sign up for Audi Care through them. After about 15 minutes of providing information to “Sarah F.” from Audi USA she informed me that the “finance manager” at The Collection would have to sign me up for Audi Care as she could not. So off I went back to the finance department from whence I came… I asked the woman at the main desk if I could speak to the “finance manager” and funny enough I was directed back to the woman who approximately 15 minutes earlier had informed the service rep she could not assist me in this matter. Once I spoke to Natalia Echeverry directly regarding the matter she said the service rep had misinformed her regarding the mileage on my vehicle (according to Natalia he told her I had 45,000 miles when the car only has 14,511) and under the circumstances she could in fact sign me up for Audi Care! While Natalia registered my vehicle for Audi Care and charged me $908.93 for it the service rep called my cellphone to say they were nearly done topping off the oil. The service rep stated that I should “come find him” once I finished up in billing/finance. When I went to find him he was in an office with another client. I must have looked perplexed pacing in their breezeway since a short time later I was approached by a man in a suit who asked if he could help me with something. I told him I was simply trying to retrieve my vehicle and get to work. While this kind man walked me to retrieve my car he inquired as to what was going on. I told him I had been at The Collection for nearly 2 hours for what should have been a pretty straightforward drop off of a vehicle for the routine 15,000 mile service and unfortunately had not been able to accomplish that simple task. Therefore, I wanted my car returned to me so I would not lose an entire day’s pay standing at their dealership. The man apologized for the inconvenience at which point I stated now I understood why my brother-in-law had left The Collection and taken his business to Prestige Audi. For the record, my brother-in-law acquired the first of what would ultimately become 3 Audis he has owned from The Collection – although he has remained a loyal Audi owner he left The Collection YEARS ago due to their ineptitude and has not returned since. He acquired his 2nd and 3rd Audi vehicles from Prestige and had them serviced there as well. Another friend of mine purchased an Audi from Prestige earlier this year after having a bad experience with the Sales Department of The Collection. As someone who lives in Coconut Grove and works in the Gables I found it odd that he would drive to a dealership in North Miami with The Collection being so close by – now I get it!!! It is has been over 2 hours since I drove out of the service bay of The Collection. The service rep I was dealing with this morning did not call to follow-up or reschedule the 15,000 mile service. Against my better judgement I emailed The Collection to request an appointment for said service. A short while later a woman called to schedule the appointment and in short order informed me that the next available appointment would not be for 11 days! I told her to go ahead and pencil me in for March 11th but more likely than not I would be taking my business to Prestige Auto assuming the lead time on an appointment with them was more reasonable. A few strokes of the keyboard later and I had an appointment at Prestige for the day after tomorrow! The moral of the story is there is CLEARLY good reason why BOTH Audi owners I know left The Collection and are now customers of Prestige Audi in North Miami. And after today I will be as well! More
by No longer a customer
Employees Worked With
Service manager Michael Rodriguez, Finance Manager Natalia Echeverry and some guy who recently transfered to the service department from the loaner care division - I believe his name starts with an L
January 22, 2016
Bad experience I am a customer of Mercedes Benz and BMW and worst experience I never had bad service at The Collection Audi. Very bad attention and unprofessional. A I am a customer of Mercedes Benz and BMW and worst experience I never had bad service at The Collection Audi. Very bad attention and unprofessional. All service representatives lack of knowledge about the car and no supervisor to talk. To regulate a door you need to make 3 appointments and spend 3 days. More
by Master
Employees Worked With
Michael Montero and Supervisor Michael Slyman
January 08, 2016
PESIMO Y HORRIBLE SERVICIO DEFINITIVAMENTE EL UNICO QUE DESDE UN COMIENZO, BUSCO COMO SERVIRNOS PROFESIONALMENTE Y DEBO TAMBIEN MENCIONAR Y AGRADECER, ES EL SENOR MANAGER DE SE DEFINITIVAMENTE EL UNICO QUE DESDE UN COMIENZO, BUSCO COMO SERVIRNOS PROFESIONALMENTE Y DEBO TAMBIEN MENCIONAR Y AGRADECER, ES EL SENOR MANAGER DE SERVICIO MIKE SLEIGHMAN, EN TODO MOMENTO NOS BRINDO SU AYUDA Y COOPERACION. More
by IDAIS
Employees Worked With
PETE RISI
November 20, 2015
Worst salesman Went to buy Porsche but dressed in my gym clothes so Carlos Martinez was talking down to me in the first 30 secs. Walked out of there and complained t Went to buy Porsche but dressed in my gym clothes so Carlos Martinez was talking down to me in the first 30 secs. Walked out of there and complained to Manager Antony Piñon. Drove down to Lexus and bought my car More
by Carbuyer
Employees Worked With
Carlos Martinez
