THE COLLECTION

EXCELLENT SERVICE!! I took my 2014 Maserati Ghibli for service and Service Joe Esquerra and his supervisor Robert Avison - Fixed Operations Director was very attentive an I took my 2014 Maserati Ghibli for service and Service Joe Esquerra and his supervisor Robert Avison - Fixed Operations Director was very attentive and very professional. Best customer service ever at a dealership......Excellent! More

HORRIBLE EXPERIENCE I bought a brand new 2015 Porsche Boxster S. At 1500 miles the car broke down in the middle of the road. It came to a complete stop while I was sti I bought a brand new 2015 Porsche Boxster S. At 1500 miles the car broke down in the middle of the road. It came to a complete stop while I was still driving it: I was very lucky that I was not on the highway. Probably saved my life.. They put a new angine in the car. A brand new car!!! So I told them I do not want to drive the car. They said they don't have to the anything legally so they won't help me! The manager was talking to me with a firm voice pretending to be kind but patronizing with a voice of authority. I told him what if get into an accident because of this car and he responded back you can get into an accident anyway. What a wonderful thing to say.. It has been such a bad experience that I will do everything to prevent anyone I know from going there.. More

Worst dealer ever Worst customer service, ever. They wouldn't accept a Maserati lease return (with Ally, the official Maserati financing and leasing company) despite be Worst customer service, ever. They wouldn't accept a Maserati lease return (with Ally, the official Maserati financing and leasing company) despite being the Maserati dealer. The service section is slow but good. More

Having the worst experience of my life with a dealership!! Left my Maserati ghibli for a recall repair. I dropped of my car and it was quite weird how they didn't give me any documents to keep while the ca Left my Maserati ghibli for a recall repair. I dropped of my car and it was quite weird how they didn't give me any documents to keep while the car was being serviced. You would expect to have a substitute car when you own a Maserati but none was offered. 3 days went by and not even a call from them with updates, finally almost 5 days after they called me and said car was ready. I came back picked up the car, again received no documentation and the service rep didn't even explained what work was done on the car. I started to drive and 20 minutes after picking up my car I started to hear a scratch noise on the bottom as if the car was hitting the floor and then a piece of the bottom of the car fell in the middle of the road! I almost had an accident and was in a life threatening situation!! The Collection send the town company to pick up the car. 3 Days later I get a call from the service rep telling me that it wasn't their fault. (YEAH RIGHT, 20 MIN AFTER COMING OUT OF THE COLLECTION) Saying that the only way this could have happened was in a collision, well I didn't collide with anything after I took the car out of the dealership so even if it was a collision it happened while the car was at The Collection. (it stayed there for over a week!) Now the service director called me and wanted me to look at the bottom of the car while his technician explains how its wasn't their fault. Mind me I'm a girl and have no car knowledge and they would totally take advantage of this situation. They don't want to assume responsibility for their fault, they don't treat their customers right and fight with them. It's obviously not a dealer worth of carrying the Maserati Brand. My family got 2 Maserati's from them this year and we were about to get a Panamera, but after this entire experience I will have to move to a Broward dealership. Keep in MIND that I was in a life threatening situation because of this dealership, beware of their service and how they will treat you after you got the car! My car had no problems before I brought it to the service recall. More

New 911 Carrera S (991) I was ready to purchase a 911 Carrera S (sticker price $108K). After initially making a low ball offer for 100K out-the-door, Ariel Menendez asked if I was ready to purchase a 911 Carrera S (sticker price $108K). After initially making a low ball offer for 100K out-the-door, Ariel Menendez asked if I could possibly go a bit higher to 105K. I thought that is a great price, but initially answered 'no,' as I figured I give it some time to think. I thought he may reach out to me again with a better price. His manager then called me a few moments later, I believe his name was Jose Yunen, asking me where I get my unrealistic numbers. I told him that I am not particularly eager buying a 2014 model, but if I'd get a good/crazy deal on it, I'd buy it of course, as he had the car that I'd order more or less. He personally seemed very offended that I even tried to buy the car. He suggested that I'd be looking into something that I can afford, and nothing out of my price range. I was ready and willing to purchase that car in cash, no financing or leasing. I have never been treated in such a rude way at a higher end dealership. Literally, I was shocked hearing that. I would definitely not recommend that dealership to anyone looking to purchase a Porsche or any of their brands. There are plenty of dealership in Florida that gladly sell a Porsche to anyone. I decided to order a 2015 Carrera S - looking into Porsche of Orlando right now. Very pleasant experience over the phone dealing with Andrew Parkinson so far. More

I cannot say enough wonderful things about THE COLLECTION experience. Friendly, welcoming, kind, fair, professional; the ultimate good guys. My salesman is Mr. Terry Richards. You will always be glad tha experience. Friendly, welcoming, kind, fair, professional; the ultimate good guys. My salesman is Mr. Terry Richards. You will always be glad that you choose to deal with the true professionals that care about their customers! THEY ARE THE BEST! More

The Collection physically lost my 6,200 mile Michelin PS2s during a 24-hour visit, and they deny any responsibility for the loss. I own a 2012 Porsche Panamera Hybrid. When the vehicle had 6,200 mile PS2s during a 24-hour visit, and they deny any responsibility for the loss. I own a 2012 Porsche Panamera Hybrid. When the vehicle had 6,200 miles, I brought the vehicle to The Collection to change out my Michelin PS2 tires with Michelin Pilot Super Sport tires. I asked the dealership (in writing) to place the used tires in the back of my car in large bags that I supplied. The dealership put my written request on the work order. When I dropped off my car in the morning, I was told that there were no Porsche loaner vehicles available. I was provided with Chrysler 200 with an empty tank of gas (literally, the pointer was on “E”). The first thing that I had to do was to fill the tank with gas on my way to work. When I came back to the dealership 24 hours later to pick up my car, the tires were gone. The Service Advisor (Gustavo) first tried to claim that the tires were discarded because they were supposedly “defective,” but when I told him that the tire warranty would cover new tires if my 6,200 mile tires were “defective,” he immediately changed his story and admitted that the tires had physically disappeared from the dealership. I also saw that the dealership scratched my front window in my plain view (Solar Tint), and I reported this to them. Finally, when the car was delivered, the inside of the door had black grease on the handle. The Service Advisor was completely embarrassed, but he reminded me that I should give him perfect scores when contacted by Porsche North America about my visit. A day or so later, I was contacted by the Service Advisor with an email that stated, “We got your tires here. Please come asap to get them because as per the fire dpt we can't keep them in our facility for no more than 2 days.” I told the Service Manager (Scott) that I did not appreciate the rude email from the Service Advisor, and I asked the dealership to deliver the tires to my house, which was a couple of miles away. The dealership agreed. When I inspected the tires that they delivered, I realized quickly that the tires were not my tires. Two of the tires had “repair patches” on the inside of the tires, and all four tires were bald (my tires had 6,200 light miles—this is a hybrid 4-door). All tires have manufacturing dates stamped on them, so I could prove that the tires were not mine. I had photos of my tires on my car on the date of delivery, and I showed the dealership the “before and after” pictures to prove that the tires that they provided to me had different manufacturing dates than my original tires. Photos do not lie. As further proof, one of the tires that the dealer returned to me was manufactured two months AFTER my own car was manufactured, so it was impossible for that tire to have ever been on my car. Then, things got even more interesting. A couple of weeks after my tires disappeared, I found that a used tire dealership located 2-3 miles from The Collection was selling 4 tires (on Ebay) that had the exact manufacturing dates and sizes as my original tires. The tires had the same treadwear that would match the 6,200 miles on my car. The used tire dealer listed the tires as recently “removed from a Porsche.” The tires on eBay also had special Porsche “NO” markings. The tires were all stamped with manufacturing dates within a month of each other, and 1-2 months before my car was manufactured. What are the chances of all of these facts lining up so perfectly? I told the dealership that they needed to either recover my tires being sold on eBay or pay me the selling price of those tires ($850) on eBay. The dealership refused to do either. Instead, they made a low-ball offer and denied all liability. After sending all of this information to the dealership (pictures, eBay advertisement, etc.), I received a letter from the dealership’s lawyer telling me that my claims were “outrageous,” and if I brought any legal claims against the dealership, they would bring counterclaims (counterclaims for what???). The dealership was very angry that I had contacted Porsche of North America to report these issues. Porsche of North America had already sent me a letter apologizing for the issues, and they copied the President of The Collection on the letter. In summary, my tires disappeared from the dealership, and I have pictures that prove that they did not return my tires. The dealership continues to deny any liability, and they have involved their lawyers rather than settle the matter. I was not asking for much, so one has to ask “why” the lawyers for an $850 issue? I tried to resolve the matter through the BBB, but the BBB “administratively dismissed” the matter (e.g., no ruling on the merits of whether the dealer lost my tires). The BBB deemed that the dealership’s low-ball offer was a “good faith” offer. During the BBB process, the dealership had already revoked the low-ball offer and involved its attorney, but they tried to imply to the BBB that they were acting in good faith. Today, I have four bald tires in my garage, and the dealer feels that its actions were justified. If anyone would like to see my “before and after” pictures and the eBay ad, send me a note. The story is fairly incredible, and I would not be posting this note if the dealership had done the honorable thing to resolve the issue. More

I was having a problem with the tire pressure indicator for a very long time. It became very frustrating to me. The car was out of warranty and the cost to fix this was , in my opinion , way too much . I m for a very long time. It became very frustrating to me. The car was out of warranty and the cost to fix this was , in my opinion , way too much . I mentioned this situation to the Service Manager and told him that I was going to get in touch with the Porsche factory. Scott , the Service manager ,said " let me get in touch with Porsche to see what I can do " . Needless to say he got it handled for me and the cost was zero. I have been a customer of the Collection for a long time and would not hesitate to tell anyone how good they are . More

I purchased an Aston Martin DBS from Beverly Hills. It had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thank had a factory default in the clutch and i live in Miami so i dropped it into the collection for this service (along with a few other issues) at Thanksgiving. Beverly Hills gave the Collection the go ahead to do the service. 3 weeks later the collection had still not finished the car. When they did the person at Aston Beverly Hills responsible for accounts was away until after xmas. The collection were refusing to release my car. This went on for over a month (without a replacement car) until i had to get my attorneys involved. Throughout the process the Aston Service Manager did not return my phone calls for weeks (Tim is his name). Given that these cars depreciate by around 3k a month, after the month was out i was well past losing my patience. I Called my attorney and proceeded to litigation. The day i did this the car was released back to me immediately. WHAT KIND OF SERVICE IS THIS? On top of this they left a 14 inch screwdriver in the passenger door pocket and the front cap for the tow hitch was broken ($500 use part). I dropped the car to Aston Palm Beach to get this fixed, and the collection who had leather parts for the dash that they were waiting on for me, would not send them to Aston Palm Beach. They made the Palm Beach dealer drive to miami to collect them. This Dealership is a JOKE. Avoid it like the plague. More