THE COLLECTION

I would like to personally express my gratitude and appreciation to the outstanding team at THE COLLECTION Audi in Coral Gables. I purchased a 2022 Audi Q3 from THE COLLECTION for my daughters to us appreciation to the outstanding team at THE COLLECTION Audi in Coral Gables. I purchased a 2022 Audi Q3 from THE COLLECTION for my daughters to use while attending college in Boston. During the vehicle’s stay in Boston, it was serviced at an Audi dealership there, and unfortunately the spare tire was no longer in the vehicle afterward. Last Thursday morning, my daughter was on her way to her internship when she suffered a flat tire on Brickell Avenue, only for us to realize there was no spare tire in the vehicle. I removed the damaged tire and brought it directly to THE COLLECTION Audi looking for assistance. At that moment, I had no assigned service advisor assisting me, and that is when Ms. Camille Daley stepped in. Her professionalism, kindness, and immediate willingness to help were truly exceptional. She immediately introduced me to Mr. Jonathan Whitt, Service Manager, who without hesitation took charge of the situation and made every effort to assist me as quickly as possible. Mr. Whitt then introduced me to Mr. Michael Rodriguez, Assistant Service Manager, who personally handled the service process and coordinated everything efficiently and professionally. Thankfully, the team had the tire available in inventory and managed to replace it and have the vehicle ready in approximately 45 minutes. Considering the vehicle was stranded on the side of Brickell Avenue, their urgency, professionalism, and care meant a great deal to me and my family. I cannot express enough how thankful and grateful I am for this outstanding team. I have been a customer of THE COLLECTION for many years, having purchased two Porsche vehicles through the organization, and I am currently looking forward to purchasing a third with Julio Mata, who is also an exceptional professional and individual. Camille Daley, Jonathan Whitt, and Michael Rodriguez truly went above and beyond, and I believe their dedication and professionalism deserve to be recognized. Thank you again to THE COLLECTION Audi for maintaining such an exceptional level of customer service. Sincerely, Alberto Tarafa More

Disastrous Experience at The Collection Porsche, Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, ha Miami If you own a Porsche in Miami, it is time to consider taking your business elsewhere. The Collection, the only Porsche dealership in Miami, has truly devolved from exemplary to disastrous over the last few years. There have been numerous staff changes, resulting in the hiring of personnel with consistently lower quality and no discernible preparation for their roles. In my case, I waited for one full year for them to replace a part that they themselves damaged during a previous repair. This has become frequent in all my visits to the service department: you bring the car in for routine maintenance and leave with a new, unrelated problem. It is a never-ending cycle. When I demanded they honor their written word, the response was that my car is "old" and the issue is simply "natural wear and tear," claiming they replaced the damaged part "as a courtesy." They then insisted that the adjacent, necessary component was not their responsibility. While only they can believe this argument, the fact remains that this replacement procedure resulted in yet another additional damage. Their response to this was that if I did not notice the damage upon pickup, they are not obliged to take responsibility. In other words, according to the dealership, the customer is expected to inspect their vehicle for workshop errors before leaving the premises. It seems we must all take a course to become certified Porsche mechanics. Furthermore, the service representative and the Porsche Service Manager himself, Michael Muñoz, never offer any solutions—only excuses, lies, and gross misrepresentations. The demeanor is consistently aggressive and rude, solely to avoid paying a few cents, which, I must emphasize, I was not even requesting. My core grievance is clear: a year-long wait, the frustration of an unrepaired vehicle, an additional damage caused by them, and the mistreatment of my wife. I believe this is more than sufficient cause for complaint. I was not seeking monetary compensation; I was seeking a simple apology, which was never given. The ultimate disappointment lies in the lack of support from the Porsche corporate brand. After a call lasting over two hours, their final statement was that they would not take responsibility. I must ask: Responsible for what? For the poor practices of their sole Miami service center? For the rudeness of their personnel toward a loyal customer who has purchased three vehicles from the brand? It is in these moments one realizes that Porsche is no longer a respected automotive brand. Today, it lacks quality, readily available parts, and qualified personnel. Is this truly a luxury brand? All I expected was a resolution for my vehicle and an apology for the excessive time wasted and the unacceptable treatment, neither of which I received. This is not a matter of money; it is a matter of a company being unable to resolve a basic problem. It is the inevitable result of a brand that is descending from bad to worse and a dealership that has completely lost its way. I will never purchase a Porsche again, and certainly no other brand sold by The Collection. If you are reading this, consider this a serious warning before buying here, especially a Porsche. One does not pay a premium merely to drive a nice car; one pays for quality, service, and pleasant experiences. This was true for many years, but that chapter is now closed, and those in a position to fix it are doing nothing. Heed this warning before squandering your money here. More

Attention very professional, amazing service. Humble people, I recommend going here. Thank you so much for the help! Humble people, I recommend going here. Thank you so much for the help! More

I tried to give one more chance to The Collection, this time with a Ferrari (before Porsche), but unfortunately it was another very bad customer experience, especially the lack of clear communication, not time with a Ferrari (before Porsche), but unfortunately it was another very bad customer experience, especially the lack of clear communication, not returning messages, calls and knowledge in general from the representative I was assigned. In my case it was a repair, I ended up fixing it at a different dealership. Will definitely not be returning to The Collection. More

The Collection Auto Dealership located in Coral Gables provides exceptional service. I recently had my car serviced and I couldn't be happier. Fantastic and professional service provided bt Stephanie provides exceptional service. I recently had my car serviced and I couldn't be happier. Fantastic and professional service provided bt Stephanie my service advisor and Jesus the technician.. An absolute pleasure to deal with. I will recommend to all my friends to visit The Collection... Ray More

When i had a problem with my car they did there best to solve it solve it More

This is the worst dealer . with the worst service and the worst experience. I just went to the dealer with a flat tire . I explained to service advisor Miqueas Melendez that I with the worst service and the worst experience. I just went to the dealer with a flat tire . I explained to service advisor Miqueas Melendez that I needed fix to go back to work. I am a physician . they could not fix it in a timely matter or offer me a loaner for the day. they do not care about the clients . do not ever buy a car over here. BMW will be the way to go More