Tacoma Dodge Chrysler Jeep RAM

I am currently stationed overseas but my wife and daughter are in the U.S. looking for a car. I found a deal online at Tacoma Dodge and immediately contacted Tad Stephens. Once we settled on a pric daughter are in the U.S. looking for a car. I found a deal online at Tacoma Dodge and immediately contacted Tad Stephens. Once we settled on a price, he guarenteed it to me and gave me his word that the price wouldn't change upon my arrival. Recently I have had a dealer do that to my wife so I was extra cautious. Tad had the car squared away when my wife arrived and had her in and out in under half an hour. It was so refreshing to do business with someone who had integrity and kept their word especially since I couldn't be there. I will definitely recommend Tacoma Dodge and Tad to friends and family. Thanks TAD!!! More

Setup an appointment to drive car advertised on the Internet as a special price and when we arrived the salesman said he is sorry but the car seems to have gone missing. He then proceeded to try and ha Internet as a special price and when we arrived the salesman said he is sorry but the car seems to have gone missing. He then proceeded to try and have us look at another car in the same make and model but of course was not being offered at the special price. I specifically contacted him and asked about the car that was on special and setup an appointment for the following day to test drive. The entire experience ended up being a waste of my time. I also suspect the advertised car was a fraudulent advertisement. I would not recommend this dealership to anyone looking for an honest experience. More

Salespersons, Floor manager went out of their way to get me the right car for the right price. Actually I got a better car then I had been looking at. I negotiated a good price and fair interest rate. I am me the right car for the right price. Actually I got a better car then I had been looking at. I negotiated a good price and fair interest rate. I am extremely happy so far. My next survey will be if I need any service work or at my first 10k service whichever happens first. More

I started this buying process through the internet, Nicole my salesperson emailed and called me a few times. They agreed to accept my price certificate from Truecar. We went by the dealership to buy Nicole my salesperson emailed and called me a few times. They agreed to accept my price certificate from Truecar. We went by the dealership to buy the car on a Saturday. Nicole was a poor salesperson, over the course of the test drive she sat in the backseat and didn't utter a word the entire time. Then when I was ready to buy they came back and said that the rebates were not available on a lease. This was not true, nothing in the print said it was restricted to buying only. The sales manager didn't seem at all interested in doing a deal, nor would they listen to any kind of reason. The salespeople had to wait in line to even speak to the sales manager. To this day I'm not sure if they were just ignorant of the leasing and reabte terms or they just didn't want to sell me the car at the agreed upon price. Once it was evident that we were not going to buy Nicole got very cold and disgruntled. She didn't walk us out or make any attempt at keeping the relationship alive. I was able to drive directly to Rairdon Chrysler in Kirkland and lease the car with all incentives. More

We called ahead to see if there was a specific vehicle that was on special still in. They put us on hold a couple of times before saying that it was and asking us to schedule an appointment to drive it wh that was on special still in. They put us on hold a couple of times before saying that it was and asking us to schedule an appointment to drive it which would assure that it was there. They also took our phone number. An hour later we arrived at the dealership and were greeted well and introduced to the dealer we would be working with. He grabbed some keys and walked with us out to the lot. There he appeared confused that the vehicle wasnt there and told us it might be in an overflow lot that they have. He got the keys to another vehicle and drove us to the other lot. He did not use his seatbelt or turn signals and when he approached a yellow light he sped up to get through the light. We got to the lot and turned on our flashlights and walked around to help him find the vehicle. It was nowhere to be found. We returned to the dealership and he brought us to a desk so that he could go talk to his manager. He came back and apologized saying that the vehicle had sold the day before and that their website doenst update as fast as they sell things. I asked him what about when we call in to make sure its in? He said they didnt have that information. I asked him why they even have appointments or even check if anything is in. I also said that I felt like this was a bait and switch. He said it wasnt and knew that he might lose the sale due to this. We left the dealership. The next day we contacted the dealership again and asked if the vehicle was available. They told us the same thing as the day before "yes! its the last one left, would you like to make an appointment?". So needless to say we were lied to and if the vehicle exists then they have no intent to actually sell it at the advertised price. More

WE WOULD DEFINITELY NOT RECOMMEND THIS DEALER FOR ANYTHING!!!!! WE WENT IN TO HAVE A DIAGNOSTICS TEST DONE TO SEE IF THE TACH IS NEEDING REPLACED. WAS TOLD THAT IT WOULD BE $92. ENDED UP TO BE $115 B ANYTHING!!!!! WE WENT IN TO HAVE A DIAGNOSTICS TEST DONE TO SEE IF THE TACH IS NEEDING REPLACED. WAS TOLD THAT IT WOULD BE $92. ENDED UP TO BE $115 BEFORE TAX. ENDED UP REPLACING THE WHOLE GAUGE CLUSTER WHICH WAS $422.10 AND $92 FOR LABOR. OK, SO THEY REPLACED IT. GOT THE BILL AND IT WAS OVER $200 MORE THAN WE WERE TOLD, PAID AND LEFT, GOT A BLOCK AWAY FROM DEALERSHIP AND THE SPEEDOMETER WAS NOT WORKING, TURNED RIGHT AROUND AND WENT BACK. TOLD THEM ABOUT IT AND SAID IF IT DOESN'T WORK, PUT THE OLD CLUSTER BACK IN IT AND GIVE ME OUR MONEY BACK. THEY BROUGHT IT BACK INTO THE SHOP, PRETTY SOON I SEE THEM TAKE IT FOR A RIDE. HE COMES BACK AND SAID THAT HE CALIBRATED THE GAUGES. I SAID WEREN'T YOU SUPPOSED TO DO THAT BEFORE I LEFT THE FIRST FXXXING TIME. HE SAID "WELL I AM NOT THE ONE THAT WORKED ON IT". HOW THE xxxx ARE THESE GUYS TRAINED?????THEN WE GO TO GET IN THE TRUCK AND THEY MESSED UP THE ALARM SYSTEM, THEY SAID THEY COULDN'T FIX IT, THAT THEY HAD TO UNPLUG IT. NOW GET THIS, WE WENT IN FOR ONE PROBLEM AND CAME OUT WITH ANOTHER. AND ANOTHER THING THEY FRIGGEN CHARGE FOR SHOP SUPPLIES, WHAT THE xxxx ARE THEY TALKING ABOUT????? AREN'T THEY A SERVICE CENTER??? DON'T THEY HAVE WRENCHES FOR A REASON!!!!! THESE GUYS ARE DUMBER THAN A BOX OF ROCKS AND THE GIRLS AT THE FRONT DESKS ARE RUDE AND PUSHY,AND BY THE WAY THEY NEED TO KNOW HOW TO DO A SERVICE QUOTE!!!! YOU ARE SUPPOSED TO TELL THE CUSTOMER IF THE QUOTE IS BEFORE TAX AND JUNK FEES OR NOT!!!!!! More

Absolutely the best dealership! I have purchased my 49th car - and I can't say enough good things about Internet Salesman Bob Fish, Titling Department Tracy Maturi, and the General Manager, Steve Crosetti! car - and I can't say enough good things about Internet Salesman Bob Fish, Titling Department Tracy Maturi, and the General Manager, Steve Crosetti! These people and this dealership know what Customer Service is all about! More

I went to buy a new jeep from this dealership after seeing one posted on their internet add. At the very start, the navigation system wouldn't work. (Pretty bad for a brand new car) I was told that t seeing one posted on their internet add. At the very start, the navigation system wouldn't work. (Pretty bad for a brand new car) I was told that the car would be brought into the shop that day and I would be called the next day when it was fixed. I didn't get the call the next day...but did get called on the following day. I was told that the jeep was available for me to come and see. On my way to the dealership, I was called and told that the jeep had been sold. Jump ahead three days, and I see the same car listed on the web site. A quick call and a visit to the dealership and I learn that the car is still there and it hasn't been sold. Why all the games? The management did not want to talk with me. I guess in the end, I should be happy I didn't buy from them; I feel like I dodged a bullet. More

After one week with my car, I'm still loving it. When I picked up my car last week there was a box with the chrome foot pedals left in the trunk. After attempting to install myself (and failing), I contac picked up my car last week there was a box with the chrome foot pedals left in the trunk. After attempting to install myself (and failing), I contacted the service department and asked if they would install them for me. I arranged for an 8 am appointment. While washing the car the night before the appointment, I discovered one side of the spoiler was a little loose, and there was a small circular scratch on the trunk that had not been there when I had picked up the car. When I arrived to my appointment I was immediately helped. I asked if the mechanic could take a look at the spoiler and was told certainly. I also asked if they did auto detailing and could they remove a scratch. I informed the receptionist that the scratch was received after I had picked up the car, and I would pay for any time spent to remove it. She told me that they would take a look at it, and it would be approximately one hour. After 15 minutes she came and got me to show her where the scratch was. The pedals and spoiler had already been repaired. After another 15 minute wait she returned and said all done. The scratch was gone, and there was no charge. This is my first experience with Tacoma Dodge's Service Department, but I hope it's always like this. More

This was a classic case of bait and switch. The vehicle, a 2011 Dodge Caliber, was listed in the ad as a Mainstreet model. I asked several times throughout the purchase process if this was in fact a Mainst a 2011 Dodge Caliber, was listed in the ad as a Mainstreet model. I asked several times throughout the purchase process if this was in fact a Mainstreet, as I didn't see that on any of the doucmentation. Finally, at closing, I questioned the business manager, who told me it was an Express, not a Mainstreet. I asked to see the sales manager. In comes Mr. Swedlund, who had an attitude from the beginning, telling me that the dealership was not responsible for misprints in the ad. And further, if I didn't want the vehicle, there was the door - they could sell this vehicle over and over again at the price I was getting it for. I was reduced to tears and Mr. Swedlund left and sent in the General Sales Manager. I continued with the purchase, but only becuase I had already turned in my trade-in and was hip deep in the process. The General Sales Manager appeased me with 3 free oil changes for the vehicle. I would not recommend this dealership to anyone, my experience was horrible. More